I have seen this problem once before in a new revolver. On a guess, as this is a new revolver, it would act like the ratchet pad hasn't been cut quite enough. If it is a challenge to get the hammer "all the way back" on a S.A. thumb cock, more likely than not, the hand may have a little too much purchase on the ratchet pad. That would make it most likely a ratchet pad adjustment; not the hand adjustment. As it is new, I'd take the intelligent approach & notify service...smarter than causing more trouble - Good luck - Dave
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