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S&W Revolvers: 1980 to the Present All NON-PINNED Barrels, the L-Frames, and the New Era Revolvers


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  #1  
Old 04-27-2015, 03:19 PM
buckhammer buckhammer is offline
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Default New 686 Plus Poor QC

I purchased the below referenced revolver new online (Gunbroker) and had to return it to on receipt due to poor QC. On the S&W website, I requested the contact information (name, position, and email) for someone in S&W management so I can insure my concerns are heard. Below is the text of my warranty repair request that accompanied the new revolver I had to return. This is the second new revolver I've had to return in 3 years.

S&W 686-6 Revolver Talo Edition 5”, S/N CXT1XXX
Owner - John XXX
Hello,
I purchased this new revolver online (Gunbroker) and when I received it, I noticed several cosmetic problems. This is the second new S&W I have purchased and have had to send it back immediately upon receipt (the first was an engraved mod 29 with a double action reset hang-up). When I pay premium for an S&W, I expect what I pay for. I’ll be posting a copy of this letter on the various forums and forwarding a copy to S&W management. I’m very disappointed in S&W quality control recently, 2 for 2 returns over a 3 year span is indicative of poor QC and reflects poorly on S&W leadership.
I have outlined the external areas on the revolver that need attention. Given the nature of these issues and the unnecessary hassle, I’m also requesting the internals be cleaned and checked. This revolver should have never got past QC.
• Scratches on left and right of frame
• Underside of grip is split at back of trigger-guard
• Burr on cylinder ratchet
• Barrel alignment, clocked too far left as viewed from breech
• Hammer and trigger color case hardening looks more like Parkerizing, my Taurus revolvers have much better CCH…sad

Please call me with any questions.

John
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Old 04-27-2015, 10:08 PM
GatorFarmer GatorFarmer is offline
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There is no way to know when scratches happened. That part of things would not necessarily be a factory issue.
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Old 04-27-2015, 10:16 PM
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Sorry to hear that. I just bought an immaculate 586.
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Old 04-28-2015, 12:16 AM
HOUSTON RICK HOUSTON RICK is offline
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I am sorry to hear that, but I do not buy expensive guns online for that reason. I have a theory that the factory seconds are more often sold online. There are several pristine 686's and 586's in this town that I am looking forward to acquiring. I hope that it gets better for you.
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Old 04-28-2015, 12:24 AM
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Default Aren't the hammer and trigger...

Aren't the hammer and trigger MIM parts? Do they case harden MIM parts?
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Old 04-28-2015, 12:49 AM
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I'm sorry for your troubles buckhammer.

Can you post the pictures documenting all these flaws?

And let us know how it looks when you get it back, I'm curious as to how they are going to resolve the trigger and hammer issue for you.
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Old 05-05-2015, 09:27 AM
buckhammer buckhammer is offline
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Default Pictures and Follow-Up

Pictures Attached. I received a reply from S&W customer service addressed to me saying they will forward my email to management for review and that S&W values it customers.... Later that day, I received another reply addressed to someone named Paul saying thank you for contacting S&W...whatever that means. I also uploaded pictures. Not only am I just a number, I'm two different numbers! Not a lot of faith that my emails/pics/concerns will go anywhere, this is more a matter of principle. Done everything I can do, now I just wait 1 to 3 months to get my revolver back.
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Old 05-05-2015, 09:33 AM
buckhammer buckhammer is offline
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Default Hammer and Trigger MIM?

I believe the hammer and trigger are MIM and that Taurus Intl. Manf. is the supplier for their MIM parts. I can see some MIM seams on backside of trigger. I know Taurus hammer and triggers are MIM and they are beautifully CCH...
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Old 05-05-2015, 01:02 PM
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Just my opinion but in the picture the barrel looks straight. Not the best pictures though so cant tell much from the others
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Old 05-05-2015, 02:45 PM
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Barrel alignment appears to be OK based on pic. I would not be concerned with those cosmetic issues but that's me. I use my guns, they are tools and they are going to accumulate some minor cosmetic dings anyway. You should go shoot this weapon if you have not already and see how it performs.
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Old 05-05-2015, 02:49 PM
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Umm, well, looking at the photo of the chambers, IMHO, that is this might not a NIB gun. I see signs of residue in all of the chambers. Did the listing say NIB or LNIB? Sounds nit picky but can be a big difference.

Plus, I would think the seller would bear some of the responsibility for the condition of the gun and how it was represented in the listing.

Lastly, might not be the smartest thing to threaten a company you are seeking relief from. Just saying.

Good luck, I sincerely hope you can get it resolved to your satisfaction.

Bob

Last edited by Voyager28; 05-05-2015 at 02:58 PM.
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Old 05-05-2015, 05:16 PM
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Sorry to hear about your problem. I have previously posted about my recent search for a 686. In the past 6 to 7 months, I have inspected 10 Model 686s and 2 Model 686 Plus revolvers at local gun stores. All 12 either had a canted barrel and/or, frame scratches that were as bad , if not worse, than what your pictures show. So, I sympathize with your frustration.

The one that I found that had a straight barrel, had, as noted above, frame scratches. I told the dealer that I would buy it if S&W would ship it back to the factory and remove the scratches. Got S&W on the phone and explained the problem and asked for their help in removing the scratches. Their reply was that they would not bring a new gun back to the factory for cosmetic flaws. They correctly stated that it was the buyer's responsibility to inspect the gun before purchase and to not buy the gun if the cosmetics were unacceptable. They went on to say that they were not responsible for scratches that occurred after the gun leaves the factory. Who is to say when the scratches occurred? They were implying that the gun was mishandled at the LGS and not at the factory.

As a result, I will never buy an S&W online. I am limiting my shopping to an LGS where I can thoroughly inspect the gun before purchase. I have bought Rugers online that arrived with cosmetic flaws and Ruger took them back for refinishing, on their dime, no questions asked.
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Old 05-05-2015, 08:22 PM
MichiganScott MichiganScott is offline
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The scratches look like handling marks to me and the barrel looks straight from the picture. Your issue should be with the seller, not S&W.
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Old 05-05-2015, 09:00 PM
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I recently was looking at a 3" 686 Plus at a local shop and all looked good. The action was smooth with perfect timing. I held it up to the light to look at the barrel cylinder gap which also was fine. But then I noticed that I could see light between the top and bottom of the barrel and the frame. It looked as if the barrel was backed out of the frame a turn. Needless to say I passed on it but reinforces why I always like to handle any firearm prior to purchase.
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Old 05-05-2015, 11:36 PM
rz625-8 rz625-8 is offline
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That is why you should buy from your local gun store than on the web. Now you know. I am a whole saler and I inspect each firearm that comes in. If anything wrong with it,I call my rep,hr sends me new firearm and I send the damaged one back on their[factory] on their dime.
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Old 05-06-2015, 12:34 AM
S&W SS Revolvers S&W SS Revolvers is offline
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Quote:
Originally Posted by mag318 View Post
I recently was looking at a 3" 686 Plus at a local shop and all looked good. The action was smooth with perfect timing. I held it up to the light to look at the barrel cylinder gap which also was fine. But then I noticed that I could see light between the top and bottom of the barrel and the frame. It looked as if the barrel was backed out of the frame a turn. Needless to say I passed on it but reinforces why I always like to handle any firearm prior to purchase.
With the posts read here it seems obvious that there are some "issues" at S&W which is to say the least discouraging. We've purchase 2 new revolvers since 12/26/14 and per the statement above; I inspected both personally due to the recommendations read in this forum. We are pleased with both.

In business to business to business selling semi trailers with a million (exageration) problems created by "factory" QC problems I learned many years ago (the hard way) to attempt to work through those problems privately before pulling out the big guns. "Big guns" being things like threats or posts (these days) on web sites etc. I work through the proper channels and protocol first...then if things ain't moving in the right direction (99% of the time they do) I pull out the big guns.

Making an enemy before they've had a chance to correct things hasn't worked at all or at least has with limited success for me personally.

This is not being critical of your correspondence with S&W; it's simply what has worked for me. That is all...

Last edited by S&W SS Revolvers; 05-06-2015 at 12:35 AM. Reason: Clarify
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Old 05-06-2015, 12:34 AM
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First of all, when you buy a gun online and it's not to your satisfaction you are to refuse it at FFL and have it sent back.

Second, scratches like ones you posted are almost not from factory. Those were probably handled poorly at the gun dealer, someone maybe bought it, returned it to dealer, who knows. Guns can sit at a dealer for months and years being handled,layed on glass tables, people try holstering them from display case, and on and on.

Third, you should never post negative comments about a companies QC issues before you even give them the chance to make it right, that's not nice.

That is all

Last edited by RubenZ; 05-06-2015 at 12:36 AM.
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Old 05-06-2015, 01:21 AM
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This dead horse has been beaten enough, but have you considered using a little polish on those scratches, and some fine sandpaper to knock down the burrs? You could probably have that piece looking pretty spiffy in about an hour and not have to deal with shipping it off. Those little marks wouldn't bother me much. You have to take the wrapper off it it eventually.
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Old 05-06-2015, 02:06 AM
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To the OP, based on the problems I have experienced with my last S&W acquisition (640-1 Pro Series), the company has let their QC slip.

I didn't get it through my LGS or dealer after it was handled for months and it didn't come from some on-line source. My gun shipped directly from S&W so there is no "the middleman did it" excuse.

They fixed the three glaring fit and finish issues. However, one of the problems with my gun was also a clocked barrel. I've now sent it back twice for this problem and it still isn't perfectly straight.

Like it or not, bad ones are slipping through. I've owned four new (NIB) S&W revolvers over the last three years. Three had to go back... Two had to be replaced.

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Old 05-06-2015, 10:52 AM
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Just because some of you have gotten some Poor QC smiths doesn't mean their QC is slipping. Every company that provides a product has a percentage of QC problematic products that slip out. It's just normal business practice. THe problem is that now more than ever people are buying GUNS left and right, companies are developing way more products than before to meet the demands of specific markets. Now we have more women than ever getting into handguns, so we have smaller, lighter, guns being produced.

With the growing number of gun sales comes a slightly growing number of problematic products that slip through. The Greatness and Quality of a manufacturer comes into play when their customer support makes it right.

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Old 05-06-2015, 02:48 PM
Matt Hooper Matt Hooper is offline
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First, a perfect example of why I rarely if ever buy a new gun on line. Not worth it just to save a couple bucks. Especially on a 686 plus which are pretty easy to find in local stores.

Now, that's not to say S&W hasn't had their share of QC problems. I sent back my new 686 Plus Pro last fall for a timing problem right out of the box. In fact, I've sent 3 out of my last 6 Smith revolvers back for various issues that weren't visible when I bought the gun at my LGS. NOT a good track record. However, they have always made it right and I've got my gun back each time in less than 2 weeks.

No excuse for poor control, however I have heard from a friend who works at the mother ship that they find it less expensive to repair than to have stringent QC on the line. I don't know if that's true but lately it does seem that way.

IMPORTANT - S&W and other gun makers sell millions of firearms a year. Most have no problems. It's just us obsessed gun nuts who loiter at forums like this that even bother to post. Of course that could also mean that there are thousands of others we never hear about lol! Ok, now I've scared myself.

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Old 05-06-2015, 03:07 PM
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Quote:
Originally Posted by RubenZ View Post
Just because some of you have gotten some Poor QC smiths doesn't mean their QC is slipping. Every company that provides a product has a percentage of QC problematic products that slip out. It's just normal business practice. THe problem is that now more than ever people are buying GUNS left and right, companies are developing way more products than before to meet the demands of specific markets. Now we have more women than ever getting into handguns, so we have smaller, lighter, guns being produced.

With the growing number of gun sales comes a slightly growing number of problematic products that slip through. The Greatness and Quality of a manufacturer comes into play when their customer support makes it right.
We need to remember that the reason we read and post on forums like this one is because we are firearms enthusiasts (also known as gun nuts). We examine them closely and fondle them repeatedly. We shoot them almost to the point of abuse and then clean and wax them afterward so they look new.

Your average non-enthusiast buys the handgun, shoots almost half a box of shells, lets his buddy shoot a cylinder load, wipes it down with an oily rag, and then sticks it in his sock drawer. Years later he sells it with the 20 cartridges left in the original box.

If he has kids and his wife is from a non-gun family, he locks it up with the trigger lock and tosses it on the shelf in the closet until he remembers it years later and sells it.

What we lose sleep over are things the do not bother the non-enthusiast. For that matter, it is doubtful they even notice an over-clocked barrel or the minor handling marks from the gun counter. They most assuredly do not complain to the world about lack of quality control or expect a response about their perceived issues with someone at an assistant Vice President level or above. The simple fact that S&W even replies to emails with implied threats to ruin their good name is indicative that they do pay attention and do everything in their power to rectify what some may perceive as lack of caring about what they produce.
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Old 05-06-2015, 05:10 PM
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HOW DOES IT SHOOT?
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Old 05-08-2015, 01:31 PM
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Default Got revolver back...kinda.

First, I received the revolver back yesterday...great turnaround time. The "Repair Order Completion" letter shows the following performed services. Evaluate, repair, refinish complete gun, replace ext., grip, reline (realign) barrel. These services were done, revolver looks great! Except...the grip they replaced on the gun is an SSR non-fingergroove grip, not the original Talo fingergroove grip. I know, I know, I should just be happy I got my gun back so fast...I shouldn't "gripe about the grip". No rationale, explanation, or reason for substitution. I'll contact them to see about getting the correct grip back, hopefully without returning the gun...which is no longer a Talo, it's now an ultra-rare, one of a kind SSRalo which I'm sure is worth twice what I paid for it! LOL See pic.

Second, some background. I'm an 01 FFL, 03 Collector, and I know the seller. He transferred the gun to me the day he received it from Davidson's (I've been unable to get one from Davidson's for months). The revolver either left S&W boogered that way or Davidson's did it during their 20 second inspection/logging (which I doubt). Admit my earlier posted pics aren't very clear, but the barrel was clocked slightly (agree, I've seen worse) and there was a burr on the cylinder ratchet...don't think that happened from handling. The gun was scratched, and yes, I'll scratch it real good over a lifetime of shooting the snot out of it! But, I'm a guy of principle, I didn't buy a hail damaged gun, I bought a new one. That's what I expect, hence the tone of my letter. And no, they didn't pop the side plate and clean inside so I guess they showed me! I rarely complain about bad food, I usually just eat it and don't come back. But I just couldn't let this one go...guess I must have snapped.
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Old 05-08-2015, 02:23 PM
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Default Whoa, whoa - You're not finished!

Quote:
Originally Posted by buckhammer View Post
First, I received the revolver back yesterday...great turnaround time. The "Repair Order Completion" letter shows the following performed services. Evaluate, repair, refinish complete gun, replace ext., grip, reline (realign) barrel. These services were done, revolver looks great! Except...the grip they replaced on the gun is an SSR non-fingergroove grip, not the original Talo fingergroove grip. I know, I know, I should just be happy I got my gun back so fast...I shouldn't "gripe about the grip". No rationale, explanation, or reason for substitution. I'll contact them to see about getting the correct grip back, hopefully without returning the gun...which is no longer a Talo, it's now an ultra-rare, one of a kind SSRalo which I'm sure is worth twice what I paid for it! LOL See pic.

Second, some background. I'm an 01 FFL, 03 Collector, and I know the seller. He transferred the gun to me the day he received it from Davidson's (I've been unable to get one from Davidson's for months). The revolver either left S&W boogered that way or Davidson's did it during their 20 second inspection/logging (which I doubt). Admit my earlier posted pics aren't very clear, but the barrel was clocked slightly (agree, I've seen worse) and there was a burr on the cylinder ratchet...don't think that happened from handling. The gun was scratched, and yes, I'll scratch it real good over a lifetime of shooting the snot out of it! But, I'm a guy of principle, I didn't buy a hail damaged gun, I bought a new one. That's what I expect, hence the tone of my letter. And no, they didn't pop the side plate and clean inside so I guess they showed me! I rarely complain about bad food, I usually just eat it and don't come back. But I just couldn't let this one go...guess I must have snapped.
Would you let us know how it shoots?!
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Old 05-08-2015, 02:30 PM
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I'm sorry to hear about your problems, I've been there w/S&W, Glock, Ruger & Springfield. All of them fixed my problem(s) but it was a PIA b/c I expected quality for what I was paying. My most recent purchase, a relatively inexpensive M&P .380, has been flawless for over 600 rounds of FMJ and HP ammo. I bought it from Gander Mountain b/c they offer an added warranty, for $25, if problems crop up in the first year of ownership Gander will handle all returns and negotiations w/the factory, worth it for me anyway.
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Old 05-08-2015, 02:47 PM
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Thank you for posting your complaints and the resolution. I found the whole process very interesting.
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Old 05-08-2015, 03:31 PM
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WHOA! I would absolutely not be satisfied with SSR stamped stocks. That's 100% not correct for the gun. They are great to shoot and probably the same style as the TALO but ONLY should be on the SSR and to make you whole they should be replaced with the correct grips. I would be on the phone with CS asap! This is one of those things I just wouldn't settle for.
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Old 05-08-2015, 03:33 PM
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ya that I wouldnt settle for either. Those Grips are kinda of ugly for that gun.
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  #30  
Old 05-08-2015, 04:11 PM
buckhammer buckhammer is offline
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Just got off phone with S&W. They are shipping the correct grips to me. I will post how it shoots, should have opportunity tomorrow at my farm. I must say, I likey the revolver...a lot...have lots of revolvers. Got the hots for this Talo version after transferring a few over the last year. Of those, I saw a few new ones in less than pristine condition, so I wasn't surprised when mine showed up. Also, the trigger is listed on their repair invoice as a MIM Case Hardened part, the hammer is just listed as Case Hardened, so I'm guessing hammer is forged? In any case, the CCH is equally poor on both parts, appears to be lightly parkerized on top of CCH.
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Old 05-08-2015, 04:24 PM
buckhammer buckhammer is offline
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Oh,
I haven't heard back from S&W management or customer service...yeah right. I'm sure my little email electrons are long gone in the delete bin, and the handwritten letter accompanying my revolver for repair is already in a land fill. Like I said, it's a principle thing, it was more important for me to say something that to actually get a response. But they are making it right. There's always time to do it right; it's just cheaper, faster, easier to do it right the first time...Boy I must really be old school...
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  #32  
Old 05-08-2015, 04:45 PM
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Am sorry to hear of your experiences. My experiences with buying new Smiths has been positive ( M&P 9C, 627 pro, 625 JM and M&P) ; all bought between last month and 2007.

I too use them as tools, but like you I want what I pay for. Am glad to hear that they took care of you.
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  #33  
Old 05-10-2015, 12:24 PM
JDM396 JDM396 is offline
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Quote:
Originally Posted by buckhammer View Post
Oh,
I haven't heard back from S&W management or customer service...yeah right. I'm sure my little email electrons are long gone in the delete bin, and the handwritten letter accompanying my revolver for repair is already in a land fill. Like I said, it's a principle thing, it was more important for me to say something that to actually get a response. But they are making it right. There's always time to do it right; it's just cheaper, faster, easier to do it right the first time...Boy I must really be old school...
In all fairness, all the "old school" boys I know, would worry about how it shoots relative to anything else. Back in the day, they didn't go over everything with a microscope from what I've seen.

Glad S&W took care of you.
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  #34  
Old 05-10-2015, 10:14 PM
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lf l see a new S&W l will buy it.. lf it is not right l will send it back to the factory. People have been doing it since 1852
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  #35  
Old 05-10-2015, 10:40 PM
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Quote:
Originally Posted by Edmo View Post
To the OP, based on the problems I have experienced with my last S&W acquisition (640-1 Pro Series), the company has let their QC slip.

I didn't get it through my LGS or dealer after it was handled for months and it didn't come from some on-line source. My gun shipped directly from S&W so there is no "the middleman did it" excuse.

They fixed the three glaring fit and finish issues. However, one of the problems with my gun was also a clocked barrel. I've now sent it back twice for this problem and it still isn't perfectly straight.

Like it or not, bad ones are slipping through. I've owned four new (NIB) S&W revolvers over the last three years. Three had to go back... Two had to be replaced.

Edmo
YOU MAY SAY WHAT YOU WILL ABOUT THE OP'S REVOLVER, WHO DID WHAT, WHAT HE SHOULD OR SHOULD NOT HAVE DONE, ETC, ETC----THAT IS ALL FINE AND DANDY-----BUT


ANYONE WHO READS OUR FORUM ON A REGULAR BASIS, AND WHO DOES NOT BELIEVE THAT QUALITY CONTROL AT S&W IS AT AN ALL TIME LOW, IMHO, IS A FOOL…...
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  #36  
Old 05-28-2015, 06:26 PM
buckhammer buckhammer is offline
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Finally,
First time I shot it, here's a pic of the target. Of course it shoots great! 25 yards. Right target is double action. Left target is single action. Ignore upper part of left target, that is my Auto-ordinance M1 carbine and it needs some tweaking...recoil plate keeps working loose.
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File Type: jpg target.jpg (172.2 KB, 50 views)
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  #37  
Old 05-28-2015, 07:35 PM
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A FEW CLICKS OF ELEVATION (TWO FIRST, THEN ONE AT A TIME IF NEEDED) SHOULD PUT YOU IN THE X RING. ALL OF YOUR SHOTS SEEM TO BE TO THE LEFT OF THE VERTICAL AXIS. I WOULD GO TO THE RIGHT, ONE CLICK (AT A TIME) UNTIL YOUR GROUP IS EQUALLY DISTRIBUTED AROUND THE CENTER. . YOUR SA SHOTS MAY INDICATE THAT YOU ARE TIGHTENING YOUR GRIP, WHILE SQUEEZING OFF YOUR SHOTS THE BIGGEST THING THAT YOU CAN DO TO ASSIST YOU IN ZEROING IN YOUR NEW REVOLVER IS TO SHOOT IT WITH A TWO HANDED HOLD, OFF A BENCH. TAKE CARE NOT TO LET THE BARREL TOUCH ON ANYTHING, AS ITS HARMONICS WILL BE INTERFERED WITH. THIS METHOD WILL SHRINK THE SIZE OF YOUR GROUP……

I KNOW THAT YOU DIDN'T ASK ME, AND I DON'T WISH TO STICK MY NOSE WHERE IT DOESN'T BELONG. YOU ARE NEW TO THE FORUM (WELCOME, BTW) , AND I HAVE NO IDEA WHAT YOUR LEVEL OF EXPERIENCE MIGHT BE. YOUR TARGETS ARE VERY PROMISING FOR A FIRST OUTING. ALL OF THE ABOVE IS JUST BASED ON MY EXPERIENCE, MADE AVAILABLE TO YOU IF YOU FEEL THAT IT WILL HELP YOU. I AM AN NRA INSTRUCTOR, WHO HAS BEEN ZEROING COLTS AND S&W HANDGUNS FOR OVER 50 YEARS. (JUST A STATEMENT OF FACT, AND A SAD COMMENTARY ON MY ADVANCED AGE--NOT BRAGGING AT ALL) I WOULD LOVE TO SEE YOU REALIZE THE ACCURACY THAT YOUR BEAUTIFUL 6" 686 IS CAPABLE OF, SO THAT YOU WILL ENJOY IT TO THE MAX. I THINK THAT YOU HAVE THE MAKINGS OF A FINE SHOOTER…..……

WHEN I WAS COMING UP, MANY OF THE OLD PISTOLEROS THAT I WAS AROUND HELPED ME. NOW THAT I'M A GEEZER MYSELF, ITS TIME FOR ME TO PASS THE TORCH. HAVE FUN AND STAY SAFE…..
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  #38  
Old 05-28-2015, 07:41 PM
regalsc regalsc is offline
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Thanks one eye for the tip on tightening the grip as you shoot because somesometimes I shoot a little left also. I'm going to be aware of that next time. (This Saturday).
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Old 05-28-2015, 07:46 PM
bigfatty bigfatty is offline
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Quote:
Originally Posted by buckhammer View Post
First, I received the revolver back yesterday...great turnaround time. The "Repair Order Completion" letter shows the following performed services. Evaluate, repair, refinish complete gun, replace ext., grip, reline (realign) barrel. These services were done, revolver looks great! Except...the grip they replaced on the gun is an SSR non-fingergroove grip, not the original Talo fingergroove grip. I know, I know, I should just be happy I got my gun back so fast...I shouldn't "gripe about the grip". No rationale, explanation, or reason for substitution. I'll contact them to see about getting the correct grip back, hopefully without returning the gun...which is no longer a Talo, it's now an ultra-rare, one of a kind SSRalo which I'm sure is worth twice what I paid for it! LOL See pic.

Second, some background. I'm an 01 FFL, 03 Collector, and I know the seller. He transferred the gun to me the day he received it from Davidson's (I've been unable to get one from Davidson's for months). The revolver either left S&W boogered that way or Davidson's did it during their 20 second inspection/logging (which I doubt). Admit my earlier posted pics aren't very clear, but the barrel was clocked slightly (agree, I've seen worse) and there was a burr on the cylinder ratchet...don't think that happened from handling. The gun was scratched, and yes, I'll scratch it real good over a lifetime of shooting the snot out of it! But, I'm a guy of principle, I didn't buy a hail damaged gun, I bought a new one. That's what I expect, hence the tone of my letter. And no, they didn't pop the side plate and clean inside so I guess they showed me! I rarely complain about bad food, I usually just eat it and don't come back. But I just couldn't let this one go...guess I must have snapped.
You got your gun back 8 days from the date you sent it in? I've been waiting two weeks and still haven't heard a peep.

This is getting to be a drag. This is about the 6th brand new gun I've sent back to a manufacturer for "repairs" in the last 18 months. I had it in my hand one day, and I'll get a factory refurb back whenever they decide to fix it.

Last edited by bigfatty; 05-28-2015 at 07:54 PM.
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