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S&W Revolvers: 1980 to the Present All NON-PINNED Barrels, the L-Frames, and the New Era Revolvers


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Old 01-23-2016, 04:14 AM
Shotgungordo Shotgungordo is offline
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Default Can this be fixed?

I have recently purchased a brand new 686 and I noticed a few cosmetic issues right off the bat after getting it out of the case. I'm not sure if these issues can be fixed but I figured I'd ask. I attached some pics to show you what I mean...have you guys come across similar problems?
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Old 01-23-2016, 04:28 AM
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It is easy enough to resurface the muzzle, all it takes is time and money. Fixing the ding in the rib would require either a new barrel or some welding and machining. (assuming I am looking at what you want me to look at.) never seen it on a NEW gun. if it was me I wouldn't even worry about the muzzle. the ding in the rib might bother me. then again it might not.
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Old 01-23-2016, 04:31 AM
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Yeah. I feel like I would like to get it fixed. I thought it was strange to see as well. I may contact smith and Wesson and see if it is something that can be fixed...

Last edited by Shotgungordo; 01-23-2016 at 04:48 AM.
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Old 01-23-2016, 10:48 AM
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I am FUSSY! In my book, new should be perfect! If I noticed it upon initial inspection, would have probably rejected it. Let me put scars on my own gun, not new that way. You have nothing to loose by contacting S&W. Good luck. Let us know how you make out!
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Old 01-23-2016, 11:22 AM
Shotgungordo Shotgungordo is offline
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Thanks Bob! I am fussy about that as well. I'm a little confounded as to how that would've happened in the first place. I love the gun though, luckily, it doesn't bother it's function.
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Old 01-23-2016, 11:34 AM
32flyingk9 32flyingk9 is offline
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QC on 686's has been lacking lately. I'm not sure if it spills over into other models, but I've looked at several new 686s in the past year that should have never left the factory. Dings like on yours could have possibly occurred during shipping, but the canted barrels were obvious defects. I'd contact them, as they are usually very good about making it right.
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Old 01-23-2016, 11:49 AM
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You paid for a new gun you deserve a new gun, send it back.

Sometimes I wonder about these "QC" issues, did the damage occur at the LGS, did someone manhandle the gun there?
Probably impossible to determine.

Some years ago I bought a brand new Colt SAA. The front sight had globs of solder or whatever they used to attach it to the barrel. I called Colt, they took it back and redid the soldering.
Somewhere between the time I sent the gun and received it back, a big ding appeared on the topstrap. I couldn't bear to look at it.

I sent that one back, again, and Colt sent me a completely new gun that is flawless.
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Old 01-23-2016, 02:54 PM
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Holy Moses! It looks like it fell off a truck!

Send it in!
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Old 01-23-2016, 03:01 PM
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Usually I'm not one to flip out over a cosmetic issue BUT that rib ding is unsatisfactory. It affects function. There is no way to be able to focus on front sight and not be distracted by that. I'd send her in and have them fix that.
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Old 01-23-2016, 03:47 PM
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Am I the only person living who actually thoroughly examines a gun I m buying before taking it home?
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Old 01-23-2016, 05:49 PM
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Just to be clear Pisgah, I bought the gun online. They wouldn't show me individual pics of the gun. Yes, preferably I would've liked to see the gun in person, sometimes that is not always feasible.
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Old 01-23-2016, 06:24 PM
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Quote:
Originally Posted by Shotgungordo View Post
Just to be clear Pisgah, I bought the gun online. They wouldn't show me individual pics of the gun. Yes, preferably I would've liked to see the gun in person, sometimes that is not always feasible.
You didn't have to accept the transfer if you weren't satisfied with the gun's condition. Most reputable online vendors will let the receiving FFL return the gun back to them if the buyer is not happy as long as the 4473 hasn't been completed. Once it's completed and transferred, it's your problem.

Last edited by Co Th G; 01-23-2016 at 06:25 PM.
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Old 01-23-2016, 08:09 PM
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Fix what? A couple of minor cosmetic defects? S&W does not warrantee cosmetics! If it bothers you that bad sell it and buy another one!

Next time, as Pisgah said, inspect the gun before you sign on the dotted line and take it home!

If you want to know the truth, don't look too closely at any S&W revolver, if you do you will find similar minor defects on nearly every one of them!
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Old 01-23-2016, 08:24 PM
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About a year ago, I bought a (shhhh...) Ruger Blackhawk at Cabela's. It's a Lipsey's 44 Special and the price was "extremely reasonable." For a limited production revolver at Cabela's it was downright cheap.

I asked the guy if it was used and it was not. It's a factory second, he said. We looked for a while and finally found the slight ding in the topstrap. Far smaller than OP's dings, yet it was deemed a second and sold at reduced price. First I'd heard of a Ruger second. More likely Lipsey received it, found it safe to sell and marked it appropriately. Wanting a shooter, I wasted no time in hauling it home.

Seems to me that S&W or the distributor should have labeled OP's revolver in the same manner.
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Old 01-23-2016, 10:17 PM
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Yep, the rib ding would be a "no go" for me. I just bought a new 686 Plus about 2 months ago. I searched for a good one for a year, and looked at 32 of them during that time frame. They all either had scratches/dings or canted barrels. Finally found one that looked nice and grabbed it.

I prefer to buy locally so that I can see the gun before buying. However, more often than not, the guns I want are never available locally. So I roll the dice on an Internet purchase. The only 3 online dealers I will buy from are Buds, Kentucky Gun Co., and Davidsons. They all have free return policies and 100% refund if you refuse delivery of the gun, before signing any paperwork.

I ordered a $1200 SIG from Buds about 6 months ago. Opened the box at my FFL and the gun had scuffs in the bead blast finish. Called Buds on the spot and they said "No problem", we will give you a complete refund and send your FFL a prepaid shipping label".

So, if you order via Internet, be sure the seller has a policy like these 3 companies.
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Old 01-23-2016, 11:44 PM
Shotgungordo Shotgungordo is offline
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Quote:
Originally Posted by Alk8944 View Post
Fix what? A couple of minor cosmetic defects? S&W does not warrantee cosmetics! If it bothers you that bad sell it and buy another one!



Next time, as Pisgah said, inspect the gun before you sign on the dotted line and take it home!



If you want to know the truth, don't look too closely at any S&W revolver, if you do you will find similar minor defects on nearly every one of them!

I found Pisgah's buddy. First off, I'm not talking about anything you bring up in the convo. Your trolling on this thread. I asked a couple questions and you didn't answer them. Your not benefiting anyone here with off-topic, squirrel rants! Since you brought it up, I'll address your points. As someone already mentioned...some people don't have very many opportunities at finding a certain gun in their local stores. Thus putting the buyer at dis-advantageous position in buying firearms on the web. I think it's wrong for a gun shop to list and sell a factory second at a factory first price. I also think it's pathetic that it passed QC at S&W. I wasn't aware I could refuse an ffl transfer, had I known that I would have refused the sale. Also, I didn't immediately notice a few of the problems. Have you been to a gun store lately? It's not usually an empty place. There are always customers and they are always vying for counter space. And yes, I realize that there are flaws in every gun, no gun is perfect. If A customer pays nearly a grand for something, I expect companies with strong reputations to deliver. That's not asking much.

Last edited by Shotgungordo; 01-24-2016 at 12:00 AM.
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Old 01-24-2016, 12:25 AM
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Are you going to shoot it? Cause you can take a microscope to it and really find some flaws
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Old 01-24-2016, 12:26 AM
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Quote:
Originally Posted by Shotgungordo View Post
Thanks Bob! I am fussy about that as well. I'm a little confounded as to how that would've happened in the first place. I love the gun though, luckily, it doesn't bother it's function.
Don't be confounded. The simple act of holding, test firing, packaging and shipping a gun can leave some imperfections
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Old 01-24-2016, 12:28 AM
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Quote:
Originally Posted by Pisgah View Post
Am I the only person living who actually thoroughly examines a gun I m buying before taking it home?
Probably!

My min concerns are function. If that all good the gun will look worse in a month
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Old 01-24-2016, 12:41 AM
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send it BAAAAAAAAAAAAAAAACK!!!!!!!!!!!!!!!!!!!
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Old 01-24-2016, 11:24 AM
Shotgungordo Shotgungordo is offline
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Quote:
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Don't be confounded. The simple act of holding, test firing, packaging and shipping a gun can leave some imperfections

Obviously. However that ^ shouldn't cause bent and dinged ribs.
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Old 01-24-2016, 12:01 PM
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I realize that not everything we purchase is the way we expect it to be. The ding at the muzzle end doesn't seem like a big deal and I would be ok with that. However, the ding in the rib would bother me everytime I shot the gun. If it were mine, I would send it back to S&W and have them put a new barrel on the 686. Also, let's not be hard on the OP since I also missed things until I got home and gave it a more thorough look.
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Old 01-24-2016, 04:47 PM
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Quote:
Originally Posted by Shotgungordo View Post
Just to be clear Pisgah, I bought the gun online. They wouldn't show me individual pics of the gun. Yes, preferably I would've liked to see the gun in person, sometimes that is not always feasible.
In that case, I make darned sure I have the right to return it if it arrives damaged.
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Old 01-24-2016, 04:48 PM
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However, the ding in the rib would bother me everytime I shot the gun. If it were mine, I would send it back to S&W and have them put a new barrel on the 686. Also, let's not be hard on the OP since I also missed things until I got home and gave it a more thorough look.
Definitely needs a barrel replacement.

Yes, I imagine most of us have been down that road of not spending enough time at the dealer inspecting our new gun, only to get it home and give it a much more thorough "looking over" (usually in better light) and find a ding or canted barrel that ruins the excitement of the new purchase. It has happened to me.

More often than not, people might feel a little rushed in the gun store so as not to hold up the sales guy from helping other customers. The last gun I bought, about 6 months ago, I spent 25 minutes at the counter looking it over. Fortunately, they were not that busy that day, so it did not hold anyone up.
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Old 01-24-2016, 05:02 PM
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It's certainly possible that even though it's a new gun, it was handled roughly, even dropped, somewhere along the line in a shop, store, or by a dealer. Not saying those couldn't be factory defects...I'm sure they sure could. But they also could have happened post-factory, depending on where and from whom you purchased the gun.

Last edited by DAinTX; 01-24-2016 at 05:41 PM.
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Old 01-24-2016, 05:12 PM
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Does no one look things over before they purchase?

That gun, if new would never make it out of the store if I were buying it.
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Old 01-24-2016, 07:38 PM
Pisgah Pisgah is offline
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Shotgungordo, no intention here to he hard on you. You've learned a hard lesson. Always thoroughly examine a gun before you buy it, and if you're doing an online transaction make sure you have the right to refuse it and return it before you pay for it . If they won't agree to that, turn down the deal. There are always more out there, even though it can sometimes be frustrating and time consuming to find the one for you. Guns that shouldn't get out of the factory sometimes do, and guns at faraway dealers or distributors do get damaged by careless folks who handle them.
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Old 03-22-2016, 03:19 PM
Shotgungordo Shotgungordo is offline
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I got to say guys,...I'm thoroughly impressed with Smith and Wesson's customer service. I received my gun in the mail a few weeks ago and they fixed everything. It was a no hassle situation.
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Old 03-22-2016, 03:25 PM
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I love happy endings. Did they just change the barrel?
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Old 03-23-2016, 02:08 PM
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They changed the barrel. RMA'd it for defect. At least, when customers do have issues with QC, S&W fixes it with no hassle.
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Old 03-23-2016, 02:16 PM
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That's great but it still bugs me that they don't catch this at the factory. It makes my "If the customer doesn't send it back, it's a good gun" theory seem to hold water.
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Old 03-23-2016, 10:42 PM
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looks like ALK 8944 was wrong. Im glad that Smith and Wesson took care of the problem for you.
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Old 03-23-2016, 11:58 PM
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I was looking at a new 686 that had some minor dings/scratched areas and pointed it out. They said it came that way. Really. I asked if there would be a price reduction in consideration and the guy rejected that idea, so I moved on. Found a flawless one at another shop that was even priced a bit lower and grabbed it up.
I'm sure the first one would have functioned as well, but I would have been bothered by the condition. New should be new.
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