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  #51  
Old 01-31-2017, 12:30 AM
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I would have refused the transfer and had it sent back with a NOTE as to the condition of the firearm. That is just plain awful QC for a firearm of that cost. Must have been made on a Friday.
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  #52  
Old 01-31-2017, 06:03 PM
Mumbly-Peg Mumbly-Peg is offline
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Originally Posted by USN-RET View Post
I would have refused the transfer and had it sent back with a NOTE as to the condition of the firearm. That is just plain awful QC for a firearm of that cost. Must have been made on a Friday.
At the right price, though? If Smith takes it back and replaces or repairs it for free, wouldn't it be worth a potential $200 savings?
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  #53  
Old 02-09-2017, 12:59 AM
686357 686357 is offline
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Update:
Received an email from S&W w/ PDF letter stating they have received my gun and it is being processed - and provided me an RMA #.

Last edited by 686357; 02-14-2017 at 11:36 PM.
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  #54  
Old 02-09-2017, 02:16 AM
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Default I sincerely believe.....

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Originally Posted by hammerfired View Post
Wow, it's hard to believe that a QC person actually looked at the condition of this firearm and let it leave to be sold.

Hope S&W gets you fixed right up OP and throws in a little langniappe for your trouble. It is a good example of why I don't buy any gun I can't examine personally.
...that S&W now uses the customer for QC. If it doesn't come back to the factory, it's a good gun. Otherwise, they'll fix it.


I'm really sorry that your first experience with S&W is that poor.
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Last edited by rwsmith; 02-09-2017 at 02:20 AM.
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  #55  
Old 02-09-2017, 03:56 PM
Neanderthaler Neanderthaler is offline
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I cannot believe that was a new gun. Maybe S&W can check to see if someone registered it for warranty reasons before or even if it was sold to you by the same shop that originally purchased it from them. Probably went to a distributor first, but there should be some type of paper trail. Honestly, and this is only my opinion, probably won't win me any friends, your gripe should be with the seller. I can't believe Smith & Wesson put out a revolver in that condition. I've seen them new in shops with a little residue in a cylinder from testing, but nothing as poor condition as yours. It would go a long way for them to refinish yours, but I don't feel like they owe you anything. Sorry. Now their inconsistent trigger pulls, that's another story.
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  #56  
Old 02-09-2017, 06:55 PM
C J C J is offline
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Where did you order the gun from? Because I thought it was used gun when I first looked at it. It looked like someone, with no real knowledge how to do it, tried to polish the finish and really wrecked it. As for the other problems it wouldn't be hard for a dealer to collect all the bad parts from different revolvers and stick them all on your gun. I would very seriously like to know what the deal is.

You say you haven't fired the gun? Because that gun HAS been fired. Not much but a few rounds. It's more than the turn line. There's powder burn around the bore chamber. It looks like it to me. I circled the areas in red I think have been discolored by powder in this photo.



BUT I look at the finish inside the chamber and it looks messed up too. That would indicate a Smith and Wesson issue. There are obvious lines in the finish inside on the frame. I also circled the areas in yellow where the finish inside on the frame is messed up. That wouldn't have been done by someone polishing the gun. Not like that.

Whatever the problem is something is certainly off with this gun. I really hate buying anything without looking at it closely first. I've saved myself a lot of money that way not only by avoiding problem guns but also by seeing a problem that has knocked the price down on a used gun and knowing what it will take to fix it. I've sent some back to get warranty work when I wasn't the original owner. Springfield did that for me. If S&W doesn't make this right that will really make me think about buying from them in the future. I bought a M&P Sport AR from them not too long ago and it has been everything I've come to expect from that company. It has been excellent. I would think they would fix this. I would get the dealer involved on this because they buy lots of guns. You only buy a few. Companies listen to dealers. That's a big reason I like to know who I'm buying from. I've only ordered a very few guns over the net and it has worked out but I've seen things not work out in transactions over the net too.

I know you've probably heard it enough but you should have refused that gun. My 629 doesn't look anything like that. Mine had been fired but only about 15 times when I bought it. Yours has less burned area than mine did but it has some. There's no burnt powder hiding in the cracks you can't get at to clean on your gun. It hasn't been fired much but a few rounds have gone down the pipe IMO.

Last edited by C J; 02-09-2017 at 07:04 PM.
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  #57  
Old 02-15-2017, 12:04 AM
686357 686357 is offline
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This gun was bought brand new from Guns for Sale | Online Gun Store | Grab A Gun and had it transferred to a local dealer. I've spent more than $4K at Grabagun over the last few years and had good experiences.

I usually buy guns online and have them transferred to a local dealer. I have never refused a transfer before and honestly, it seemed as much a hassle as sending it to the factory - or so I thought.

S&W was not all that friendly on the phone - tried to explain the issues and the guy kept talking over me and interrupting - also gave no apology. He did offer a prepaid shipping label and emailed it promptly.

I sent it that day and it was received at S&W the next day (2/1). A week later (2/7) I received an email with a letter in a PDF file. The letter stated they received the gun and I now have an RMA #. I haven't heard anything since and bet they will just ship back after work is completed - nothing atypical about that.

We'll see if they make it right - right now, I'm wishing I bought another Ruger.








Quote:
Originally Posted by Neanderthaler View Post
I cannot believe that was a new gun. Maybe S&W can check to see if someone registered it for warranty reasons before or even if it was sold to you by the same shop that originally purchased it from them. Probably went to a distributor first, but there should be some type of paper trail. Honestly, and this is only my opinion, probably won't win me any friends, your gripe should be with the seller. I can't believe Smith & Wesson put out a revolver in that condition. I've seen them new in shops with a little residue in a cylinder from testing, but nothing as poor condition as yours. It would go a long way for them to refinish yours, but I don't feel like they owe you anything. Sorry. Now their inconsistent trigger pulls, that's another story.
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  #58  
Old 02-16-2017, 02:01 PM
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That's a used gun. It was cleaned up because of body sweat tarnish in the summer heat. It can dull stainless. I been there my snubbie with a in the pants holster dulls the finish. The holster gets damp.
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  #59  
Old 02-17-2017, 12:58 AM
686357 686357 is offline
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If S&W or Grabagun sold me a used gun they owe me a refund.

I called S&W with the RMA # and was told the gun had been to parts and was going to another department - the representative said it looks like the service was "winding down" and it should be shipped in about a week to a week and a half.

He said he couldn't tell me what had been done to it because those notes are handwritten by the gunsmiths and it will be included with my gun when it is shipped back.

I've been shooting a long time, and the bore looks new to me, with what could be factory test firing wear. The cyclinder looked new to me from the front - it looks like only three rounds have ever been shot.


Last edited by 686357; 02-17-2017 at 01:02 AM.
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  #60  
Old 02-17-2017, 10:17 AM
Mr.Harry Mr.Harry is offline
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I'm betting (and hoping for your sake) you're gonna get a great gun back in the mail shortly. It's unfortunate you will have had to jump through the hoops to get it that way, and I don't know how, or what happened, or whose fault it is that you received what you received when you bought it "NIB", but there is a sketchy story somewhere behind that piece. Matters not, provided you get it back in tip top shape. Please continue to update and provide pics as I and probably many others watch this thread. For myself, it doesn't make me question S&W's ability to perform QC as much as it reaffirms my unwillingness to purchase guns sight-unseen from online dealers; whoever they may be and however good their track record. I understand many will differ with me there, and probably quite justifiably, but I just won't buy a gun I can't see on a shelf first, pick up, and closely inspect.
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  #61  
Old 02-20-2017, 10:57 PM
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I hope they come through and make this right, too. You have good advice - I'd prefer to see and examine any firearms before buying. Here's to hoping it'll be in stock.
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  #62  
Old 02-21-2017, 12:02 AM
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I agree with those who believe this is not a new gun, for whatever reasons. I recently went with a friend to pick up his new S & W 1911 and it was literally perfect - not a scratch or ANY discrepancy - heck I don't think I saw a speck of dust on it!
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  #63  
Old 02-22-2017, 12:41 AM
HOUSTON RICK HOUSTON RICK is offline
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I have a theory - some of the guns that you would never buy if you saw them first are sold on the internet. Just a theory.
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  #64  
Old 02-22-2017, 09:14 AM
Mumbly-Peg Mumbly-Peg is offline
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Quote:
Originally Posted by HOUSTON RICK View Post
I have a theory - some of the guns that you would never buy if you saw them first are sold on the internet. Just a theory.
It's not just the internet. My LGS has a 686 SSR that looks like someone took a file to the frame just behind the crane AFTER bead blasting.
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  #65  
Old 02-22-2017, 09:32 AM
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Default Buds took care

Quote:
Originally Posted by 686357 View Post
I bought this new through Guns for Sale | Online Gun Store | Grab A Gun. I've bought a few guns through them over the past couple years and always had great results.

While I don't expect them to intricately inspect every firearm - if they took two seconds to open the box and just look at it they could have caught this.

The action, bore, and even the trigger are good to go.

I was afraid if I rejected it that Grabagun might say I had to take it up with the manufacturer - and I'd have a bigger headache. I will send them an email letting them know my disappointment.

I've heard great things about S&W customer service and I'm anticipating they will make this right.
About 3 months ago I ordered a rifle from Buds when the FFL got it he called me and said the stock was completely broken off. Of course I didn't transfer it to my name. Called Buds , they said send it back, and replaced it with no Hassel


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