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05-24-2017, 03:06 PM
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64-8 Broken Barrel
I'm looking at a S&W 64-8 4" with a broken barrel. This model has the two piece barrel and it appears that only the inner sleeve / forcing cone is damaged. The gun shop does not have any history on the firearm, but it is extremely cheap so I'm considering buying it and getting it repaired.
I'm wondering if it is possible to replace the two piece barrel with the older style one piece barrel? I've found tons of the one piece barrel for relatively cheap, but I can't find any replacement sleeves.
Images below. Thanks.
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05-24-2017, 03:17 PM
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Welcome to the forum.
Buy it cheap (really cheap).
Then phone S&W customer service at 1-800-331-0852 .
Explain the problem and they will send you a prepaid shipping label.
It will be made right and shipped directly back to you!
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-jwk-
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05-24-2017, 03:25 PM
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Thank you for the reply. I am on hold with S&W right now. Do these guns have lifetime warranty for these kinds of issues? Even if I am not the original owner?
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05-24-2017, 03:28 PM
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The S&W 64 had (has) a two piece barrel??
Rich
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05-24-2017, 03:33 PM
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Yes according to the Standard Catalog, the 64-8 is when they switched to the two piece barrel.
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05-24-2017, 03:34 PM
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Pretty sure other people like me would like to know the answer to the question. Can a Model 64-8 that came with a 2 piece barrel accept a 1 piece barrel as a replacement?
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05-24-2017, 03:34 PM
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I believe the lifetime warranty is only for the original owner...
Larry
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05-24-2017, 03:38 PM
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Customer service was pretty helpful. They are sending a return label. She wouldn't commit to a free fix, but said their gunsmiths would look at it and make a determination.
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05-24-2017, 03:57 PM
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S&W service prices are quite reasonable.
If you purchased it at the appropriate (cheap) price, you should do fine.
Please keep us posted.
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05-24-2017, 04:08 PM
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Someone shooting tiny hatchets in that poor thing?
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05-24-2017, 08:22 PM
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You're confusing it with the Taurus lifetime.
Don't expect a quick turn around like Ruger, but work is excellent.(used to be anyway)
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05-24-2017, 08:36 PM
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Not the first two-piece barrel I've seen that looked like that. Not a huge fan of the concept myself although they seem to work well in most cases.
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07-06-2017, 10:12 AM
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I received the 64-8 back from S&W today. The documents in the box state that they performed the following services:
Evaluate / Repair
Replace Cylinder
Replace Barrel
Replace Hand
Test Fire
I didn't notice any issues with the cylinder or hand, but apparently they did.
All of this was free of charge. I have to say, I am very impressed and happy with the customer service at Smith and Wesson for this repair. The turn around time wasn't too bad either.
Contacted S&W on 5/24
Sent in gun on 5/25
Received email indicating gun was received by S&W on 6/9
Delivered fixed on 7/6
Only thing I'd change is that there was absolutely no communication from S&W other than an email stating they received the gun on 6/9. It would be nice to get updates throughout the process. I'm sure if I would've needed to pay for any of the services there would have been more communication.
All in all, I'm very pleased.
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07-06-2017, 10:49 AM
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I'm glad to hear they treated you right!
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07-06-2017, 11:00 AM
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You cannot ask for better service! Glad it worked out for you
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07-06-2017, 11:24 AM
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The 64 & 67 both had two-piece barrels for a while.
I understood S&W had returned to one-piecers in both models.
And to answer the replacement question- no, you can't do a direct swap & put a one-piece barrel on a two-piece barrel frame.
Denis
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07-06-2017, 02:37 PM
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While updates would be nice, they would also be costly. Depending on how many returns S&W gets, someone would be needed to monitor them all, and send out updates. I can live without up dates, especially in knowing repairs are taking a bit over a month. After all, I just waited a year without any updates for my suppressor stamps.
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07-06-2017, 05:29 PM
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Quote:
Originally Posted by Tom S.
While updates would be nice, they would also be costly. Depending on how many returns S&W gets, someone would be needed to monitor them all, and send out updates. I can live without up dates, especially in knowing repairs are taking a bit over a month. After all, I just waited a year without any updates for my suppressor stamps.
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Not exactly...I'm sure there are reasonably priced off the shelf software solutions that would trigger an email to the customer every time a bench mark in the process is reached. Assuming they have some sort of internal computerized tracking of work orders, they could easily trigger a customer email every time the work order gets passed along to the next step.
They already have some sort of software that is triggered to send the boilerplate 'we have received your firearm' email.
Again, not complaining. I'm very happy with my experience.
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07-06-2017, 07:25 PM
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Quote:
Originally Posted by GoldenEagle
Not exactly...I'm sure there are reasonably priced off the shelf software solutions that would trigger an email to the customer every time a bench mark in the process is reached. Assuming they have some sort of internal computerized tracking of work orders, they could easily trigger a customer email every time the work order gets passed along to the next step.
They already have some sort of software that is triggered to send the boilerplate 'we have received your firearm' email.
Again, not complaining. I'm very happy with my experience.
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I have some past experience with one of these "project management" computer programs. Bottom line; managers love them because they can call meetings and print out "data" produced by the program to track projects and have something "on paper" to look at in their meetings. On the other hand, very little actual work gets done because the workers are too busy filling out all the "benchmark boxes" in the project management system. The programs are usually abandoned altogether, or at least "highly streamlined" within two years of initial implementation. The software writers laugh all the way to the bank, of course.
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07-06-2017, 07:32 PM
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Quote:
Originally Posted by GoldenEagle
I received the 64-8 back from S&W today. The documents in the box state that they performed the following services:
Evaluate / Repair
Replace Cylinder
Replace Barrel
Replace Hand
Test Fire
I didn't notice any issues with the cylinder or hand, but apparently they did.
All of this was free of charge. I have to say, I am very impressed and happy with the customer service at Smith and Wesson for this repair. The turn around time wasn't too bad either.
Contacted S&W on 5/24
Sent in gun on 5/25
Received email indicating gun was received by S&W on 6/9
Delivered fixed on 7/6
Only thing I'd change is that there was absolutely no communication from S&W other than an email stating they received the gun on 6/9. It would be nice to get updates throughout the process. I'm sure if I would've needed to pay for any of the services there would have been more communication.
All in all, I'm very pleased.
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So they fixed it for free but you still want them to babysit you?
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07-06-2017, 08:39 PM
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I'm just knocked out you bought a "broke*** gun, cheap, called them up and they fixed it FREE. Next time, PM me and I'll send FMA updates. Great CS story. Joe
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07-06-2017, 11:31 PM
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Quote:
Originally Posted by Zipdog
So they fixed it for free but you still want them to babysit you?
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I think I made it clear that I was very happy with my experience, but thought it would be nice to get updates along the way.
Last edited by GoldenEagle; 07-07-2017 at 09:06 AM.
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07-06-2017, 11:32 PM
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Quote:
Originally Posted by pharmer
I'm just knocked out you bought a "broke*** gun, cheap, called them up and they fixed it FREE. Next time, PM me and I'll send FMA updates. Great CS story. Joe
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What is FMA and CS?
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07-06-2017, 11:38 PM
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Quote:
Originally Posted by D Brown
I have some past experience with one of these "project management" computer programs. Bottom line; managers love them because they can call meetings and print out "data" produced by the program to track projects and have something "on paper" to look at in their meetings. On the other hand, very little actual work gets done because the workers are too busy filling out all the "benchmark boxes" in the project management system. The programs are usually abandoned altogether, or at least "highly streamlined" within two years of initial implementation. The software writers laugh all the way to the bank, of course.
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Haha fair enough. I've had similar experiences.
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07-07-2017, 12:00 AM
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Quote:
Originally Posted by GoldenEagle
What is FMA and CS?
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I knew you were happy. From My Assortment and Customer Service. Joe
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