Smith & Wesson Forum

Go Back   Smith & Wesson Forum > >


Reply
 
Thread Tools Display Modes
  #1  
Old 10-12-2017, 02:33 AM
Dr. Marneaus Dr. Marneaus is offline
Member
My 627 returns from the factory. The final chapter. My 627 returns from the factory. The final chapter. My 627 returns from the factory. The final chapter. My 627 returns from the factory. The final chapter. My 627 returns from the factory. The final chapter.  
Join Date: Oct 2016
Posts: 157
Likes: 1
Liked 441 Times in 74 Posts
Default My 627 returns from the factory. The final chapter.

Whelp, this saga comes to an "okay" ending.


This is the gun that has been sent back 3 times after I purchased it in June.

My requests for information on what was done to repair the gun were ignored, I have received no further responses or correspondence of any kind from customer service since being told "its done should be ready next week" 2 weeks prior to getting it back. When the gun arrived, it was devoid of the letter that states what was done to it (as I had been given the last two times) it was devoid of the paper showing it was test fired. Literally just had a shipping invoice in it. Cool....

So, upon inspection, the finish is pretty much flawless. No more factory provided scratches, no nicks or dings from tools used in repairs that were previously present.

Barrel appears straight, sight appears straight and solid and centered mostly.

timing is good, lockup is good, trigger feels fine except the over travel stop still allows over 1/16th inch of over travel. That matters not to me however.

Grips fit.

Crown looks good.

The sharp finish on the hammer has still never been addressed I. Three trips back. Thatís fine I fixed it.

The only disappointment is that they didn't touch the barrel forcing cone/rifling. They have essentially refused to comment on that, and have ignored every request I have made for input on it, whether it IS an issue or whether I'm being ridiculous. They literally will not comment on the condition of the forcing cone and burrs in the rifling. They wonít tell me itís an issue and they wonít tell me itís a non issue.

Anyway, its back to me. Looks good, feels good, if it had come this way from the factory I'd have been fine with it, even with these only two minor issues... but unfortunately it took three return trips and 5 months to come to me the way it should have come on day one and itís still not $1000 perfect. I give it a 9.5/10.

I'll shoot it and see if I wanna keep it. If it performs and the damn sight doesnít fall off maybe I can learn to love it as I originally intended.
Reply With Quote
The Following 2 Users Like Post:
  #2  
Old 10-12-2017, 05:13 AM
reddogs reddogs is online now
Member
My 627 returns from the factory. The final chapter. My 627 returns from the factory. The final chapter. My 627 returns from the factory. The final chapter. My 627 returns from the factory. The final chapter. My 627 returns from the factory. The final chapter.  
Join Date: Mar 2017
Location: East TN
Posts: 26
Likes: 6
Liked 8 Times in 7 Posts
Default

Hope it shoots good for you,glad it is finally back.
Reply With Quote
  #3  
Old 10-12-2017, 07:54 AM
stu1ritter's Avatar
stu1ritter stu1ritter is offline
US Veteran
My 627 returns from the factory. The final chapter. My 627 returns from the factory. The final chapter. My 627 returns from the factory. The final chapter. My 627 returns from the factory. The final chapter. My 627 returns from the factory. The final chapter.  
Join Date: Jul 2010
Location: Denver, CO
Posts: 1,313
Likes: 350
Liked 1,616 Times in 466 Posts
Default

Glad to hear that your odyssey has finally ended.

Stu
Reply With Quote
  #4  
Old 10-12-2017, 08:10 AM
old&slow old&slow is offline
Member
My 627 returns from the factory. The final chapter. My 627 returns from the factory. The final chapter. My 627 returns from the factory. The final chapter. My 627 returns from the factory. The final chapter. My 627 returns from the factory. The final chapter.  
Join Date: Aug 2011
Location: central, Ohio
Posts: 949
Likes: 711
Liked 897 Times in 410 Posts
Default

Thanks for the follow-up. It's a shame you had to go thru all that.
It's a shame that S&W has fallen to such a low level of Quality.
Reply With Quote
  #5  
Old 10-12-2017, 09:06 AM
Mr.Harry Mr.Harry is offline
Member
My 627 returns from the factory. The final chapter. My 627 returns from the factory. The final chapter. My 627 returns from the factory. The final chapter. My 627 returns from the factory. The final chapter. My 627 returns from the factory. The final chapter.  
Join Date: Mar 2016
Posts: 359
Likes: 95
Liked 270 Times in 142 Posts
Default

I, for one, am still following this. Thanks for the final installment. You certainly had your patience tried, and that is unfortunate. Canít quite close the book just yet though; we need to know how it shoots....
Reply With Quote
  #6  
Old 10-12-2017, 09:18 AM
M29since14 M29since14 is offline
Member
My 627 returns from the factory. The final chapter. My 627 returns from the factory. The final chapter.  
Join Date: Jul 2005
Location: Indiana
Posts: 7,871
Likes: 2,637
Liked 3,616 Times in 1,902 Posts
Default

I don't know the whole story on this one but from time to time scenarios like this seem to turn up. It's hard to keep every customer 100% happy, and sometimes I have wondered if they even tried, in my case, but for the most part I've gotten pretty good service from S&W over the years - even if it wasn't always easy.

I hope you'll eventually develop a fondness for your 627. Persistence sometimes pays off!
Reply With Quote
  #7  
Old 10-12-2017, 09:24 AM
Spokes Spokes is offline
Member
 
Join Date: Feb 2008
Posts: 119
Likes: 37
Liked 78 Times in 51 Posts
Default

Glad it is somewhat over...
Hope you hit the bullseye many times in your range trip..
__________________
NRA Benefactor
Reply With Quote
  #8  
Old 10-12-2017, 09:25 AM
gnystrom gnystrom is offline
Member
My 627 returns from the factory. The final chapter. My 627 returns from the factory. The final chapter. My 627 returns from the factory. The final chapter. My 627 returns from the factory. The final chapter. My 627 returns from the factory. The final chapter.  
Join Date: Oct 2009
Location: MN
Posts: 1,147
Likes: 322
Liked 912 Times in 424 Posts
Default

Whew! It looks like your ordeal is over. I would shoot it a bunch, clean the forcing cone area with a Lewis Lead remover and decide if it is to your satisfaction. If not it is easy to have a local gunsmith clean up the forcing cone.
At this point, unless it falls apart in your hand, I would leave S&W out of any further involvement in this firearm.
My 2Ę
Reply With Quote
  #9  
Old 10-12-2017, 09:38 AM
H47 H47 is offline
Member
My 627 returns from the factory. The final chapter. My 627 returns from the factory. The final chapter. My 627 returns from the factory. The final chapter. My 627 returns from the factory. The final chapter. My 627 returns from the factory. The final chapter.  
Join Date: Oct 2017
Posts: 9
Likes: 0
Liked 4 Times in 3 Posts
Default

I'm following this one too. I recently had a similar issue with the barrel interior finish in a new 6" 586. There were burrs around the forcing cone and two of the rifling grooves were dark, one more than the other, and collected excessive leading. Inspection with a borescope showed a rough finish on those and a smooth finish on the other side of the barrel.

I sent it back, and it was returned in about two weeks with a note to the effect that it "met their specifications." Further explanation was that the finish was due to their new rifling process and should not affect accuracy. A manager I spoke to stated that he couldn't guarantee that a new barrel would be any better, so I declined to return it a second time.

Needless to say, I'm extremely disappointed, both in the initial quality and in S&W's failure to correct it. I also have a new 66-8 purchased in June, and I'm delighted with it. So I decided to get the new 586 as well with the above results. I'm going to put a few hundred rounds through the 586 to give it a fair chance, but I'm not optimistic. I've got other Smiths including a 625-6, a 617, and a Model 41 with which I'm very happy. But apparently my luck ran out on this one. It seems their barrel quality problems may be more than just occasional, and they have designed their factory acceptance standards to accommodate their manufacturing abilities rather than the other way around.

It looks as though S&W's customer base reduction program is coming along nicely....
Reply With Quote
  #10  
Old 10-12-2017, 09:43 AM
cowboy4evr cowboy4evr is offline
Member
My 627 returns from the factory. The final chapter. My 627 returns from the factory. The final chapter. My 627 returns from the factory. The final chapter. My 627 returns from the factory. The final chapter. My 627 returns from the factory. The final chapter.  
Join Date: Jun 2016
Location: for now ,Texas
Posts: 929
Likes: 33
Liked 782 Times in 406 Posts
Default

I will have to say , " I think every single person should have to work in retail for at least 3 yrs " . I don't mean sitting in some back office , I mean on the front counter . It really " moderates " ones attitude about themselves and towards customer service .
I have used S&W customer service numerous times . It hasn't always been successful . I didn't post a rant , I just contacted them and in a kindly manner explained my problem , sent it back and things were done right . Customer service is not some big machine that you can " recalibrate " for better performance . It's comprised of people , sometimes they make mistakes , just like we " ALL " do .
If you're so dissatisfied with their Customer Service , then start buying " Brand X " .
Reply With Quote
  #11  
Old 10-12-2017, 09:51 AM
UncleEd UncleEd is offline
Member
My 627 returns from the factory. The final chapter. My 627 returns from the factory. The final chapter. My 627 returns from the factory. The final chapter. My 627 returns from the factory. The final chapter. My 627 returns from the factory. The final chapter.  
Join Date: May 2012
Location: North Georgia
Posts: 1,188
Likes: 15
Liked 1,856 Times in 682 Posts
Default

Reading through this thread, I have to wonder if anyone
actually shoots their guns before calling the factory.

It seems not.
Reply With Quote
The Following User Likes This Post:
  #12  
Old 10-12-2017, 10:04 AM
Dr. Marneaus Dr. Marneaus is offline
Member
My 627 returns from the factory. The final chapter. My 627 returns from the factory. The final chapter. My 627 returns from the factory. The final chapter. My 627 returns from the factory. The final chapter. My 627 returns from the factory. The final chapter.  
Join Date: Oct 2016
Posts: 157
Likes: 1
Liked 441 Times in 74 Posts
Default

Quote:
Originally Posted by UncleEd View Post
Reading through this thread, I have to wonder if anyone
actually shoots their guns before calling the factory.

It seems not.
The first two trips were due to cosmetic fit and finish issues which regardless of how the gun performed were unacceptable.

On top of that the front sight was clearly canted, though the barrel was not.

No need to shoot to identify several issues. That trip took over 4 weeks.

The second trip was because during the first trip they made more cosmetic damage to the gun, and didn’t fix the front sight they merely drifted it over. This was when I discovered the rifling issue. Still no need to shoot to know the sight and cosmetic damage neeeded fixed. That trip was fast at 2 weeks.

Third trip was because even after I accepted the ****ty rifling cuts seeing as it had a new barrel that was the same as the old, and even more cosmetic damage caused by them, I shot about 250 rounds through it and the front sight fell off after shooting all over the paper because it wouldn’t stay still.

That combined with the cosmetic issues got me to send it back the third time during which I asked them to look at the barrel and they did not. That trip was 7 weeks.

How the gun shoots isn’t the only signifier of a quality or acceptable build.

Last edited by Dr. Marneaus; 10-12-2017 at 10:06 AM.
Reply With Quote
The Following 5 Users Like Post:
  #13  
Old 10-12-2017, 10:08 AM
H47 H47 is offline
Member
My 627 returns from the factory. The final chapter. My 627 returns from the factory. The final chapter. My 627 returns from the factory. The final chapter. My 627 returns from the factory. The final chapter. My 627 returns from the factory. The final chapter.  
Join Date: Oct 2017
Posts: 9
Likes: 0
Liked 4 Times in 3 Posts
Default

Ed: I did,shoot mine. How did you think I got "excessive leading?"

Cowboy: I've worked in retail and as a gunsmith for 44 years. Smith's people were very polite, and their return time was just fine. One reason for the return was that customers looked at the barrel and went, "Yuck!!" At least one of them has since purchased a Ruger GP100. I don't think Smith really appreciates how issues like this can snowball. I wasn't kidding about "customer base reduction program...."

Last edited by H47; 10-12-2017 at 10:15 AM.
Reply With Quote
  #14  
Old 10-12-2017, 10:10 AM
Dr. Marneaus Dr. Marneaus is offline
Member
My 627 returns from the factory. The final chapter. My 627 returns from the factory. The final chapter. My 627 returns from the factory. The final chapter. My 627 returns from the factory. The final chapter. My 627 returns from the factory. The final chapter.  
Join Date: Oct 2016
Posts: 157
Likes: 1
Liked 441 Times in 74 Posts
Default

I will post range report in the near future. I’m sure it’ll shoot well, this last barrel provided no issues other than the sight falling off so if that’s fixed then I have no reason to believe it will have any problems shooting :-)
Reply With Quote
  #15  
Old 10-12-2017, 11:09 AM
old&slow old&slow is offline
Member
My 627 returns from the factory. The final chapter. My 627 returns from the factory. The final chapter. My 627 returns from the factory. The final chapter. My 627 returns from the factory. The final chapter. My 627 returns from the factory. The final chapter.  
Join Date: Aug 2011
Location: central, Ohio
Posts: 949
Likes: 711
Liked 897 Times in 410 Posts
Default

Quote:
Originally Posted by cowboy4evr View Post
I will have to say , " I think every single person should have to work in retail for at least 3 yrs " . I don't mean sitting in some back office , I mean on the front counter . It really " moderates " ones attitude about themselves and towards customer service . .
The last 20 years of my 'real' job was in Quality Control for a large national company. After I retired, I worked part time , behind the counter, for 11 years at a large LGS. And I'm a firm believer that the guy that came up with the saying ,, ' that the customer is always right' ,, was full of dog *rap.

But, I have followed the story of the Dr. and looked at the pictures. And there is NO reason for such poor quality coming out of the S&W factory !

Two of the last five firearms I purchased from S&W had quality issues. One a Performance Center 929 and a Pro Series M&P. Plus I have seen several others S&W's that have had quality problems that should have never left the factory.
I have since advised anyone thinking about buying a S&W to check it over VERY carefully before getting their wallet out.

Dr., glad to see you finally got your 627 squared away.. Saw a guy shooting one like your's at a local steel challenge match about a month ago. It may not be the best choice for a steel challenge gun ,, but a really cool looking firearm.

Last edited by old&slow; 10-12-2017 at 11:20 AM.
Reply With Quote
The Following User Likes This Post:
  #16  
Old 10-12-2017, 01:12 PM
iPac's Avatar
iPac iPac is offline
Member
My 627 returns from the factory. The final chapter. My 627 returns from the factory. The final chapter. My 627 returns from the factory. The final chapter. My 627 returns from the factory. The final chapter. My 627 returns from the factory. The final chapter.  
Join Date: Mar 2015
Posts: 726
Likes: 824
Liked 780 Times in 334 Posts
Default

Quote:
Originally Posted by H47 View Post
It seems their barrel quality problems may be more than just occasional, and they have designed their factory acceptance standards to accommodate their manufacturing abilities rather than the other way around
You know, the above thoughts actually make a lot of sense.

One would think the design specs and standards are set first and production needs adjusted to conform. Well, one doesn't need to think, that's how it's supposed to be. However, it really does seems like they have been adjusting design specs/standards to better fit with their production abilities/outputs.

It sure seems that way with all their current "specs". Like .012" max barrel to cylinder gaps now. It just seems the max keeps growing to cover an ever widening range.

Good luck with your "new" gun OP. Hopefully you will get some enjoyment out of it eventually. Not sure it would work out for me.

Last edited by iPac; 10-12-2017 at 01:15 PM.
Reply With Quote
The Following User Likes This Post:
  #17  
Old 10-12-2017, 02:14 PM
apollo99 apollo99 is online now
Member
My 627 returns from the factory. The final chapter. My 627 returns from the factory. The final chapter. My 627 returns from the factory. The final chapter. My 627 returns from the factory. The final chapter. My 627 returns from the factory. The final chapter.  
Join Date: Jan 2016
Location: ARIZONA
Posts: 631
Likes: 39
Liked 836 Times in 368 Posts
Default

I don't care if it's a motorcycle, auto, gun or a piece of furniture, if I spend my hard earned money on it I expect it to be in 100% condition in form and function. If we allow manufacturers to slack off at our expense they most certainly will. Good on you Dr.Marneaus for expecting and demanding what you paid for.
Reply With Quote
The Following 2 Users Like Post:
  #18  
Old 10-12-2017, 02:40 PM
haywood's Avatar
haywood haywood is offline
Member
My 627 returns from the factory. The final chapter.  
Join Date: May 2006
Location: N. Ohio
Posts: 783
Likes: 3,137
Liked 825 Times in 375 Posts
Default

These stories make me want to stay away from new guns. I am happy to buy used but not abused guns.
__________________
Two Revolvers every day
Reply With Quote
The Following 3 Users Like Post:
  #19  
Old 10-12-2017, 09:25 PM
muddocktor's Avatar
muddocktor muddocktor is offline
Member
My 627 returns from the factory. The final chapter. My 627 returns from the factory. The final chapter. My 627 returns from the factory. The final chapter. My 627 returns from the factory. The final chapter. My 627 returns from the factory. The final chapter.  
Join Date: Oct 2014
Location: South Louisiana
Posts: 2,219
Likes: 3,843
Liked 2,613 Times in 1,074 Posts
Default

Sadly, I think that S&W has based their QC checks to be customer based in recent years instead of checking and fixing problems before it leaves the factory the first time. I bought a 627 Pro in 2016 and while it didn't have all the issues that Dr. Marneaus ran into, it did have a problem with light strikes when shooting double action with around a 20-30% failure rate to fire the round in double action mode. It wasn't a big problem for me, since I had a regular power Wolff mainspring on hand and simply swapped it out and the pistol functioned correctly. But it shouldn't have left S&W that way either. And just last week, I bought a S&W SW22 Victory 22 Automatic from Academy in Lafayette, LA and when I went to the range with it I was having horrible issues with failures to eject and stovepipes and such. With the help of our forum members here, they linked me to a simple fix posted here in a previous thread. The fix merely involed bending the ejector inwards about 1 mm or so. After I did that, my pistol then functioned correctly, so again there was no need to send it back for repair. But that pistol should never have left out from the factory in the first place without being fixed. And from the first magazine of ammo, it was immediately apparent that something was wrong with this pistol. So that tells me that the pistol was even checked for proper function before being boxed and shipped.
Reply With Quote
  #20  
Old 10-12-2017, 10:45 PM
Dr. Marneaus Dr. Marneaus is offline
Member
My 627 returns from the factory. The final chapter. My 627 returns from the factory. The final chapter. My 627 returns from the factory. The final chapter. My 627 returns from the factory. The final chapter. My 627 returns from the factory. The final chapter.  
Join Date: Oct 2016
Posts: 157
Likes: 1
Liked 441 Times in 74 Posts
Default

Quote:
Originally Posted by apollo99 View Post
I don't care if it's a motorcycle, auto, gun or a piece of furniture, if I spend my hard earned money on it I expect it to be in 100% condition in form and function. If we allow manufacturers to slack off at our expense they most certainly will. Good on you Dr.Marneaus for expecting and demanding what you paid for.
These are my exact sentiments. In previous threads so many people were like Ďwhatever itís fine just shoot ití and my response was basically Ďyou must either make way more money than me or just spend it a lot more frivolously because I work way too hard for mine to let it go towards sub par productsí
Reply With Quote
The Following 2 Users Like Post:
Reply

Thread Tools
Display Modes

Posting Rules
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Final Chapter to USPS your snail has died SASABERANGER The Lounge 1 09-19-2017 08:50 PM
Well-sorta good news. TURN returns but in its final season./ the ringo kid The Lounge 0 04-15-2017 04:17 PM
The Final Chapter of My Cracked Frame 37 Rule 303 S&W Revolvers: 1980 to the Present 6 10-16-2015 11:48 AM
627-5 PC Final Chapter shooter628 S&W Revolvers: 1980 to the Present 1 04-13-2015 01:29 PM
Poor Boy Makes Out Chapter Six: Evolution - The final Chapter Walkin' Jack The Lounge 0 09-12-2013 04:12 PM

Powered by vBadvanced CMPS v3.2.3
smith-wessonforum.com tested by Norton Internet Security smith-wessonforum.com tested by McAfee Internet Security

All times are GMT -4. The time now is 03:34 PM.


© S-W Forum, LLC 2000-2015
Smith-WessonForum.com is not affiliated with Smith & Wesson Holding Corporation (NASDAQ Global Select: SWHC)