what turn around time for revolvers running (warranty work)

Last month I sent a j frame in and it was 3 weeks round trip..I don't think every trip is the same, depends on the repair and workload at the time.

In February 2018 my 640 Pro went back for a broken hammer stud. It was 65 days door to door.

Edmo

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On another gun forum, a poster claims he called S&W just this week, about warranty work and was told 4 months. I'd assume this was a worst case scenario, but the poster was quite upset thinking he would have to wait that long to get his gun repaired. I'd guess it would depend on the problem and how much I needed the gun.

Two weeks ago the phone rep said up to 90 days turnaround. That may be the worst case boiler-plate estimate.

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On the whistle draw and fire 6

Sent one in on April 6. She said 5 weeks.

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Foster Positivity.

I sent one back last week, was told 4 weeks. I do not believe they have any idea how long it will take!

Probably about the same time as a semi auto..

Sent 2 in Friday. Was told 4-6 weeks for warranty. Up to 4 months for performance center or non warranty work.

The one I sent in April 6 came back today, April 26. Three weeks isn't bad at all, and it looks great!

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Foster Positivity.

sent my 642 in(broke hammer pin) frame replaced 4 week turn around they paid shipping and transfer fee

3 months in the PC for me. the actual work took maybe an hour or two to fit a new hammer. the sub 1# single action break on my 460 I deemed too dangerous for anyone else to shoot but me.

I had my hammer pivot pin break on my 60 pro a few years ago.
Is this a common problem?

I had to send a J frame back a few years ago and had it back in 10 days.

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LEO (Ret.)

I sent back a 625 about a month back,it took less than three weeks. I have never had a problem with them.

Another member posted very recently that his 686 took 26 days shipped til received back.

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On the whistle draw and fire 6

S&W received a 581 for its modification on April 23 . Came back on 5/14

I sent my 610-2 back last Monday, I really don't expect it to be back before mid August.

I’ve had 3 internal pins break on my various J-frames...

The hammer pin on my Model 640-1 Pro Series, the hammer pin on an early ‘80s Model 60 no-dash, and the trigger pin on a Model 642-1.

My Model 60 was built before the lifetime warranty so the repair was on my dime and S&W did a good job and slicked up the action while they were in there.

The 642 was replaced under warranty. From what I gather they will generally just replace the aluminum framed guns instead of attempting a pin replacement.

I was initially informed the repair on my 640 Pro Series would not be covered by warranty! I guess they thought actually shooting the revolver somehow voided the warranty. In the end they covered the repair. As an aside, my 640 has been back to the mothership to fix fit, finish, and functional issues 5 times now... Only once for a broken pin.

So, I would say based on my experience broken J-frame pins do happen.

Edmo

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I sent my model 10 in to get reblued & polished back in early march. I received the quote for the work 2 weeks ago and promptly paid it. S&W said I won't get charged until the work is done. As of today i haven't been charged yet so I'm assuming they either haven't gotten to it yet or it's not finished. I'm hoping I'll get it back early next month. We'll see.

Does the service center acknowledge receipt of a firearm once it has been shiped to them or is the fed ex delivery notification all I have to go bye?

I’m currently escalating a similar issue with my 642. Prevously, I’ve always had great service from S&W, so I’m sort of surprised.

My 642 broke the hammer stud. Round count is 2,000 rounds of standard pressure 158 grain FMJ. When I talked to them today, they said it was “normal wear and tear,” not a defect in materials, so wasn’t covered by the lifetime repair policy.

They were very polite and professional. I asked a supervisor how a pistol rated for continous +p ammo, that breaks with that low a round count of standard pressure ammo wouldn’t be defective. He said breakage with just one round can be considered “normal wear and tear” and not covered. He also said they consider any non-US manufactured factory ammo, like Armscore, the same as reloads.

Working on escalating. We’ll see if it goes anywhere.

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Vegan by proxy.