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Old 09-13-2018, 11:33 PM
99bob 99bob is online now
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Unhappy TRR8 came back today.

My 327 came back today. It went in for a new blast shield and they refinished the frame. The cylinder was replaced as well. It took 31 days from door to door. No communication from them untill the replied to my email. Funny thing. Their automated reply said to expect a reply in 3-5 days. I only emailed them because I could never get through on the phone. It took two weeks to get a reply and it only stated that the product had been moved to shipping. Everything looks great. Lay it down on the case and see this. I might be whining here, but is it too much to ask for them to use the right screw driver on the grip? I'm just saying.....
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Last edited by 99bob; 09-13-2018 at 11:35 PM.
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Old 09-14-2018, 01:45 AM
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If it bothers you greatly, give Hogue a call.They'll send you a new screw I'm sure. Glad that you got the gun back and are happy with it.
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Old 09-14-2018, 03:18 AM
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31 days door to door seems pretty fair to me.
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Old 09-14-2018, 03:37 AM
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What happened to the blast shield and cylinder?
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Old 09-14-2018, 04:35 AM
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The same grip/screw setup is on my 627. My grip screw shows wear identical to yours, OP. Not being a metallurgist, perhaps the metal in that screw is soft?

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Old 09-14-2018, 05:48 AM
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99bob - not to be a smart butt, but you've got a $9 grip on a $1000 revolver ... maybe a quick call to Altamont would completely solve your grip screw problem! On a serious note - it looks great on the side in the photo, did they scratch or damage it anywhere?
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Old 09-14-2018, 06:24 AM
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You have a gun that required a new blast shield and cylinder and your biggest concern is the grip screw.........
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Old 09-14-2018, 06:44 AM
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Quote:
Originally Posted by moralem View Post
You have a gun that required a new blast shield and cylinder and your biggest concern is the grip screw.........
This right here is an example of the quality of this forum deteriorating.
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Old 09-14-2018, 06:53 AM
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Glad you got it back and fixed ,yea I would definitely get another grip screw that gun is too nice not to . I must say that is o e business looking 327 wouldn't want to be a bad guy and decide to try you .
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Old 09-14-2018, 06:55 AM
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That is the same screw that comes on all Houge rubber grips. As far as using those 9$ grips on this gun: The TRR8 is a work gun designed for tactical use by special ops teams. Work guns have rubber grips. If you ever actually had to use a gun in a tactical environment, you would know why.
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Old 09-14-2018, 07:21 AM
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Quote:
Originally Posted by chiefbob81 View Post
What happened to the blast shield and cylinder?
The Blast Shield was bent upon arrival. NIB only factory test fired. Had three charge holes that were test fired and each one had finish dings/scratchs on the cylinder.

To the haters on the grip screw. I can care less about the screw, it's the huge freaking point. I still haven't fired this gun yet. Matter of fact I've only had the gun in my posession, maybe 48 to 72 hours since my purchase.

I love upgrading grips and after I shoot it I will contemplate new ones.

Happy Friday and be safe!

Last edited by 99bob; 09-14-2018 at 07:21 AM. Reason: grammer
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Old 09-14-2018, 07:21 AM
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Originally Posted by SLT223 View Post
This right here is an example of the quality of this forum deteriorating.
Why?
One is for sure free to use Saran wrap to protect the car from insects, or handle objects with white gloves like collectables instead of using them for their intended tool function, so any polite opinion must be respected.
The OP has been complaining about three different guns in three days, and the major issue seems to me that he is unhappy, while his problems could be (or could have been) easily avoided/fixed.
Respectfully remembering that life and the whole world are full of imperfections, everything is a trade-off and a balanced effort to result ratio is a rule of ergonomics, may just be a constructive & positive way to help.
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Old 09-14-2018, 07:33 AM
moralem moralem is offline
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Originally Posted by SLT223 View Post
This right here is an example of the quality of this forum deteriorating.
So let me rephrase...... what happened to the gun that required such work, were you satisfied with the end result, did you think the 31 days was too long, too short or about what you expected, were you satisfied with the overall customer experience?

Excuse my tongue in cheek quip that after having an expensive gun go back to the factory for not insignificant work that your concluding observation in your post was about the grip screw. I suppose I was let down that your final observation was not about the bigger issue of what happened to the gun and what were the results to fix an issue.......
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Old 09-14-2018, 07:42 AM
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I'm just going to say that I had a previous thread about the shield. It was late last night and maybe I should have predicated the thread with some background.

Other than that. I will say I only have had concerns with two guns. I must be unhappy?? I took grief for not wanting to buy a used gun in a thread. I decide to pick up an old classic and it had undisclosed issues. I admit I wasn't happy about returning a NIB gun after ordering it in and I was not happy when I found the problems with the used purchase. I'll add I noticed a canted barrel on a 66-8 and asked if the was possible with the barrel design. Yes I'm a little let down with S&W CS and QC.

Wow. Like I said.....Happy Friday and be safe.

Last edited by 99bob; 09-14-2018 at 07:48 AM.
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Old 09-14-2018, 08:04 AM
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Quote:
Originally Posted by cmj8591 View Post
The TRR8 is a work gun designed for tactical use by special ops teams. Work guns have rubber grips. If you ever actually had to use a gun in a tactical environment, you would know why.
I am kinda curious to know how many spec op groups are using the TRR 8 for tactical use.
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Old 09-14-2018, 09:09 PM
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I am kinda curious to know how many spec op groups are using the TRR 8 for tactical use.
They were originally designed for the entry team point guy who is using a bullet resistant shield. The problem with a semi next to the shield is that the close proximity can cause the slide to hit the shield and cause the gun to malfunction. I don't have any idea how many units are using this method but I know of a few that have experienced this problem and have experimented with a revolver for the contact man. I really don't know if any of them have used the TRR8.
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Old 09-16-2018, 03:33 AM
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Quote:
Originally Posted by cmj8591 View Post
They were originally designed for the entry team point guy who is using a bullet resistant shield. The problem with a semi next to the shield is that the close proximity can cause the slide to hit the shield and cause the gun to malfunction. I don't have any idea how many units are using this method but I know of a few that have experienced this problem and have experimented with a revolver for the contact man. I really don't know if any of them have used the TRR8.
Well, everyone knows there’s no danger of a revolver failing to cycle when the cylinder drags lightly against anything...like a shield in close proximity. That said, clearing that malfunction is just another trigger pull away. That can’t be said for a stove-piped auto.

You sure you didn’t buy the story instead of the gun in this case?

Last edited by smithman; 09-16-2018 at 08:54 AM.
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Old 09-16-2018, 07:05 AM
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Quote:
Originally Posted by 99bob View Post
My 327 came back today. It went in for a new blast shield and they refinished the frame. The cylinder was replaced as well. It took 31 days from door to door. No communication from them untill the replied to my email. Funny thing. Their automated reply said to expect a reply in 3-5 days. I only emailed them because I could never get through on the phone. It took two weeks to get a reply and it only stated that the product had been moved to shipping. Everything looks great. Lay it down on the case and see this. I might be whining here, but is it too much to ask for them to use the right screw driver on the grip? I'm just saying.....
I DON'T THINK THAT YOU ARE WHINING AT ALL, 99bob.........

IMHO---THAT BUGGERED SCREW SPEAKS VOLUMES ABOUT THE LACK OF PRIDE IN THEIR WORK, AND THE LACK OF QUALITY CONTROL AT S&W.......
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Old 09-16-2018, 10:06 AM
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Quote:
Originally Posted by smithman View Post
Well, everyone knows there’s no danger of a revolver failing to cycle when the cylinder drags lightly against anything...like a shield in close proximity. That said, clearing that malfunction is just another trigger pull away. That can’t be said for a stove-piped auto.

You sure you didn’t buy the story instead of the gun in this case?
It's pretty hard to get a revolver to malfunction not withstanding dirt or bad ammo. Just dragging the cylinder against something is not going to stop it unless the cylinder is bound so badly that the hand or ratchet shear off.

As far as "buying the story" what I said is that I KNOW of several groups that have tried replacing their semis for the shield man. I don't know how many have used the TRR8. I have heard, and this is only what I have heard as I have no first hand knowledge, that it was the German National Police who were the inspiration for this gun. Of course the zombie apocalypse could be the reason Smith came up with this gun. If you watch the Walking Dead, Maggie uses one to great effect.

Sorry for the thread hi jack.

Last edited by cmj8591; 09-16-2018 at 10:11 AM.
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Old 09-16-2018, 10:24 AM
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Quote:
Originally Posted by cmj8591 View Post
That is the same screw that comes on all Houge rubber grips. As far as using those 9$ grips on this gun: The TRR8 is a work gun designed for tactical use by special ops teams. Work guns have rubber grips. If you ever actually had to use a gun in a tactical environment, you would know why.
My TRR8 came with those grips. I'm pretty sure Hogue made them, but they bear the S&W logo.

And yes, the intended purpose is better served with rubber grips. Unless you also wear a tuxedo and drive an Aston Martin.

Last edited by jnichols2; 09-16-2018 at 10:25 AM.
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Old 09-16-2018, 02:00 PM
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Quote:
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If it bothers you greatly, give Hogue a call.They'll send you a new screw I'm sure. Glad that you got the gun back and are happy with it.
IMHO---S&W SHOULD HAVE REPLACED THIS SCREW, AFTER THEIR POOR EXCUSE FOR A "GUNSMITH"---OR WHATEVER THEY CALL THEM--- MUTILATED THIS ONE.....
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Old 09-16-2018, 02:32 PM
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My TRR8 came with those grips. I'm pretty sure Hogue made them, but they bear the S&W logo.

And yes, the intended purpose is better served with rubber grips. Unless you also wear a tuxedo and drive an Aston Martin.
I can't afford a tuxedo or an Aston Martin! I spent all my money on guns!!
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Old 09-17-2018, 10:00 AM
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Default I noticed another one. It's just the principal. Wow.

First off I'm by nature a HAPPY person. So I'm not just complaining because that's who I am. I'm complaining because I love the brand and hate to see this! I noticed this last night. It was loose while cleaning and no, those marks are not from me tightening it. For those that are going to pile on me, I know I can replace the screw myself. It's the principle. Why have they dropped from Grace so far? Why can't I share this with someone at S&W who will actually care? Surely there has to be someone in the company that would be upset that these things are get out. Surely there is someone other than a preprogrammed CS rep? From the beginning with the blast shield to the ending with this purchase. I've lost confidence in them and will buy with in my lowered expectations from now on. Smith and Wesson, not to mention Performance Center use to mean something so much to me. This is my first Performance Center Product.
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Old 09-17-2018, 11:04 AM
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Don't feel too badly, I've found minor imperfections in S&W PC revolvers that go back to the mid-90s. Including a 629-4 where an end mill broke off during the cutting of the extractor rod channel and a 627 "V8" that had a side milling cutter shatter in the muzzle brake slot cut. Both went without any attempt at cosmetic clean up. And considering I've never noticed any particular extra attention paid at the factory to the actions, cosmetics and added features are about all you are paying for. I keeps buying them, though. (One difference from many folk is that I can usually repair any of the usual dramas. Which I learned way back in the late '70s when S&W "never" made a lemon. Yeah, right....)

Last edited by jaymoore; 09-17-2018 at 11:06 AM.
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Old 09-17-2018, 11:18 AM
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BTW, as a recent service dept customer, you ought to politely ask for replacement screws to be mailed directly to you. Should be a no brainer for them. Otherwise, somebody in mgt. hasn't been to basic customer satisfaction class. (We tried to keep our repairs to Glocks as invisible as possible to end users. But they are rather shyer on screws.)

Last edited by jaymoore; 09-17-2018 at 11:19 AM.
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Old 09-17-2018, 11:51 AM
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These are my thoughts. I can understand your frustration. To me it looked like it should've been screwed in further.... And yeah, buggering up the screw may be an indication of sloppy work.

However, I see the other side too. I don't think I'd give two rips about the screw being a little buggered. You don't see it for the most part. It's not an original Smith and Wesson screw that my detract from value. Like if that was a sideplate screw I'd be more irritated. Which I think someone just got some work done at the factory and the sideplate screws were a little buggered. I think that would kind of make me salty.

But in this case, I would just drive on. I wouldn't even replace it. It'll still work. It's not like it's stripped.

But yeah, it's like you were already having issues with the gun and then small things are probably going to stick in your craw more. So I get it.

But I say if it works and the other stuff is fixed, the screw on the bottom is not a big deal. My guess is they're busy there and things get done in maybe too much of a hurry sometimes.
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Old 09-17-2018, 12:31 PM
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Quote:
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These are my thoughts. I can understand your frustration. To me it looked like it should've been screwed in further.... And yeah, buggering up the screw may be an indication of sloppy work.

However, I see the other side too. I don't think I'd give two rips about the screw being a little buggered. You don't see it for the most part. It's not an original Smith and Wesson screw that my detract from value. Like if that was a sideplate screw I'd be more irritated. Which I think someone just got some work done at the factory and the sideplate screws were a little buggered. I think that would kind of make me salty.

But in this case, I would just drive on. I wouldn't even replace it. It'll still work. It's not like it's stripped.

But yeah, it's like you were already having issues with the gun and then small things are probably going to stick in your craw more. So I get it.

But I say if it works and the other stuff is fixed, the screw on the bottom is not a big deal. My guess is they're busy there and things get done in maybe too much of a hurry sometimes.
Please check out my last post. It's about 3 post above yours.
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