I had the same issue a while back. The stop is not very big, and with a slight bend in the crane, the cylinder can come completely off of the gun.
You will have to send it back to S&W and they will likely replace the frame.....that is what they did in my case anyhow....they put my barrel ect on a new frame.
The S&W warranty is good and if you get a decent rep on the phone, things will happen quickly. You might try and angle for some extra service while they are paying for the shipping...maybe an action package?
Good luck.
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On the Oak Savannah
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