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03-07-2018, 10:14 PM
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Member
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Join Date: Jul 2011
Location: New Bern, NC
Posts: 465
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Current turnaround time on S&W Service
Any ideas on the current turnaround time? I just sent my 586 to S&W for the recall work. Am I looking at a couple of weeks? Months?
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03-08-2018, 12:18 AM
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Member
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Join Date: Apr 2011
Location: Where this month?
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Quote:
Originally Posted by august1410
Am I looking at a couple of weeks? Months?
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Yep, maybe.
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03-08-2018, 03:53 AM
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Banned
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Join Date: Jun 2016
Location: USA
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I sent in my M&P 9mm back in November 2017 for the M&P action package and I just got it back almost two weeks ago.
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03-08-2018, 01:57 PM
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Member
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Join Date: Jul 2011
Location: New Bern, NC
Posts: 465
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Right now, it seems as if the winter storm has stopped its travel in Newark. I have asked some friends in that area to take my revolver a sandwich and a change of clothes.
Sent from my iPhone using Tapatalk
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03-08-2018, 02:11 PM
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Member
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Join Date: Jul 2014
Location: Mojave Desert
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In August I sent my 627-0 in to have the hammer stud replaced. Just got it back after a 6 month wait. Recall work may be quicker.
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03-08-2018, 02:43 PM
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Join Date: Mar 2013
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S&W received my 696 for evaluation on 12/1/17. I called them for a second time earlier this week. The gentleman looked it up and said, "They should have sent you a letter two weeks ago, and he was going to get the letter with an estimate out right away."
Bill
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03-08-2018, 04:44 PM
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Join Date: Nov 2016
Location: People's Republic of Mass
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I recently returned my 627PC to the factory for repair (it lost the yoke locking ball) - I dropped it off at FedEx for trip back on February 1, it was delivered back to me on March 1. Having said that, I would have to assume that the turn-around time is somewhat dependent on the nature of the work need, as well as if it is a warranty vs. paid (estimate/approval needed) repairs.
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03-10-2018, 11:17 AM
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SWCA Member
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Join Date: Apr 2017
Location: Northern Colorado
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Several weeks to several months, depending on the nature of the work and the age of the gun. I just contacted them, regarding cutting a forcing cone into my 19-5, which appears to have left the factory, without one. The rep I contacted suggested that I'd be better off getting the work done locally, if time was a consideration. It sounds like they're busy doing warranty work on new guns.
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03-25-2018, 11:49 AM
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Join Date: Mar 2009
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Return Time
I sent A new model 17 back for repair. Was 4 weeks to the day.
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GWARD
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03-26-2018, 06:26 PM
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US Veteran
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Join Date: Nov 2007
Location: St. Charles County, MO
Posts: 1,378
Likes: 978
Liked 1,079 Times in 426 Posts
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I sent my Model 41 in for service in Feb. Got it back in less than 3 weeks.
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03-26-2018, 07:00 PM
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Member
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Join Date: Jul 2011
Location: New Bern, NC
Posts: 465
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Last week, Rachel at S&W customer service said they have a five week turnaround time. Friday marked three weeks for me.
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03-27-2018, 08:36 PM
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Member
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Join Date: Jul 2004
Location: Mississippi
Posts: 118
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Call S&W and ask to speak to Kate Fredette at 1-800-331-0852. Have your gun's serial number handy. She should be able to give you a status or you can email her at [email protected].
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Tim
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12-13-2020, 02:26 PM
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Join Date: Nov 2020
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They've had my 432 since Oct. Somehow it ended up in the performance center. Nobody up there will tell me how or why. Only that it's a 4 month turnaround and that they will send it back it I want. I bought it ne in 2008.
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12-16-2020, 05:20 PM
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Member
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Join Date: Jul 2009
Location: Northern,Penn
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My 66-2 has been there 7weeks exactly today for warranty work it was unfired but not untouched on the inside so I sent in for a once over. I called two weeks ago to verify women was polite and said it’s in revolver shop should be looking at it this week meaning two weeks ago. I can wait I figured it was gonna be a while when I sent it back.
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Take it easy. Chris
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