Smith & Wesson Forum

Go Back   Smith & Wesson Forum > >


Reply
 
Thread Tools Display Modes
  #1  
Old 03-20-2018, 03:35 PM
trikerider trikerider is offline
Member
Sending revolver back to S & W for warranty repair? Sending revolver back to S & W for warranty repair? Sending revolver back to S & W for warranty repair? Sending revolver back to S & W for warranty repair? Sending revolver back to S & W for warranty repair?  
Join Date: Feb 2012
Location: Iowa
Posts: 55
Likes: 1
Liked 7 Times in 4 Posts
Default Sending revolver back to S & W for warranty repair?

Never done before. How do you go about it? How about insurance? What carriers do this, FedEx? Ups? USPS? Any other info anyone may have about it will help. No search capabilities on my phone and no computer.
Reply With Quote
  #2  
Old 03-20-2018, 03:42 PM
Fishinfool Fishinfool is offline
Member
Sending revolver back to S & W for warranty repair? Sending revolver back to S & W for warranty repair? Sending revolver back to S & W for warranty repair? Sending revolver back to S & W for warranty repair? Sending revolver back to S & W for warranty repair?  
Join Date: Feb 2011
Location: Central PA
Posts: 2,305
Likes: 2,738
Liked 4,048 Times in 1,294 Posts
Default

Call S&W service dept. If warranty work, they will send a pre-paid shipping label. I believe they are using Fed-Ex.

Larry
Reply With Quote
The Following User Likes This Post:
  #3  
Old 03-20-2018, 03:47 PM
bigggbbruce's Avatar
bigggbbruce bigggbbruce is offline
Member
Sending revolver back to S & W for warranty repair? Sending revolver back to S & W for warranty repair? Sending revolver back to S & W for warranty repair? Sending revolver back to S & W for warranty repair? Sending revolver back to S & W for warranty repair?  
Join Date: Apr 2011
Location: Where this month?
Posts: 1,976
Likes: 134
Liked 2,055 Times in 863 Posts
Default

Quote:
Originally Posted by trikerider View Post
Any other info anyone may have about it will help. No search capabilities on my phone and no computer.
Here's a number..1 (800) 331-0852

You'll need an email address and go to the local library and print out the label they send.

Last edited by bigggbbruce; 03-20-2018 at 03:48 PM.
Reply With Quote
  #4  
Old 03-20-2018, 04:05 PM
hoc9sw hoc9sw is offline
Member
Sending revolver back to S & W for warranty repair? Sending revolver back to S & W for warranty repair? Sending revolver back to S & W for warranty repair? Sending revolver back to S & W for warranty repair? Sending revolver back to S & W for warranty repair?  
Join Date: Mar 2014
Location: SW US
Posts: 2,421
Likes: 1,139
Liked 2,306 Times in 1,033 Posts
Default

They may be able to snail-mail the label to you. They do expire, but not in hours. If you go to a main facility, it may be enough to have a shipping code. I've done that with FedEx when my printer was dead.

You may have to take it to a company facility (not a storefront shop) to send it, but they should be able to help with that. I don't recall if they offer at home pick up, but I would want to be at home rather than leave a box out if that were the case.
Reply With Quote
  #5  
Old 03-20-2018, 04:13 PM
one eye joe's Avatar
one eye joe one eye joe is offline
US Veteran
Sending revolver back to S & W for warranty repair? Sending revolver back to S & W for warranty repair? Sending revolver back to S & W for warranty repair? Sending revolver back to S & W for warranty repair? Sending revolver back to S & W for warranty repair?  
Join Date: Dec 2008
Location: New England
Posts: 3,387
Likes: 2,841
Liked 2,507 Times in 1,078 Posts
Default

CALL S&W CUSTOMER SERVICE @ 1-800-331-0852 TO REQUEST A SHIPPING LABEL. HAVE THE SERIAL NUMBER OF YOU GUN READY....

BE AWARE THAT IF YOU HAVE REMOVED OR ALTERED YOUR IL, YOU HAVE VOIDED YOUR WARRANTY. REINSTALL IT, BEFORE RETURNING YOUR GUN.....

IF YOU DO NOT, S&W WILL INSTALL A NEW IL, AND CHARGE YOU FOR THE PART AND LABOR. (THEY WILL NOT RETURN A WEAPON, WITHOUT A FULLY FUNCTIONING IL, IF IT WAS SO EQUIPPED, WHEN NEW) THEY WILL THEN COMPLETE ANY REQUIRED REPAIRS, CHARGING YOU FULLY, FOR PARTS AND LABOR, AND CHARGE YOU FOR TRANSPORTATION, BOTH WAYS.....

HOW DO I KNOW ? ? ? I LEARNED THE HARD WAY, WHEN I RETURNED MY M617 FOR WARRANTY WORK. ITS THE ONLY REVOLVER THAT I OWN THAT HAD THE IL. I REPLACED IT WITH "THE PLUG" OFFERED BY ONE OF OUR FORUM MEMBERS......
Attached Thumbnails
Sending revolver back to S & W for warranty repair?-306258_465498820132277_181522117_n-jpg  
__________________
'Nam 1968-69.DAV,VFW,NRA Inst.

Last edited by Tom S.; 03-21-2018 at 04:10 PM. Reason: Bashing removed.
Reply With Quote
  #6  
Old 03-20-2018, 04:24 PM
Richard Simmons Richard Simmons is offline
Member
Sending revolver back to S & W for warranty repair? Sending revolver back to S & W for warranty repair? Sending revolver back to S & W for warranty repair? Sending revolver back to S & W for warranty repair? Sending revolver back to S & W for warranty repair?  
Join Date: Jun 2003
Location: SW Virginia
Posts: 1,365
Likes: 2,516
Liked 1,844 Times in 521 Posts
Question

Quote:
Originally Posted by one eye joe View Post
CALL S&W CUSTOMER SERVICE @ 1-800-331-0852 TO REQUEST A SHIPPING LABEL. HAVE THE SERIAL NUMBER OF YOU GUN READY....

BE AWARE THAT IF YOU HAVE REMOVED OR ALTERED YOUR IL, YOU HAVE VOIDED YOUR WARRANTY. REINSTALL IT, BEFORE RETURNING YOUR GUN.....

IF YOU DO NOT, S&W WILL INSTALL A NEW IL, AND CHARGE YOU FOR THE PART AND LABOR. (THEY WILL NOT RETURN A WEAPON, WITHOUT A FULLY FUNCTIONING IL, IF IT WAS SO EQUIPPED, WHEN NEW) THEY WILL THEN COMPLETE ANY REQUIRED REPAIRS, CHARGING YOU FULLY, FOR PARTS AND LABOR, AND CHARGE YOU FOR TRANSPORTATION, BOTH WAYS.....

HOW DO I KNOW ? ? ? I LEARNED THE HARD WAY, WHEN I RETURNED MY M617 FOR WARRANTY WORK. ITS THE ONLY REVOLVER THAT I OWN THAT HAD THE IL. I REPLACED IT WITH "THE PLUG" OFFERED BY ONE OF OUR FORUM MEMBERS......
Won't they also replace any after market parts back to factory like springs and stuff?
__________________
BCCI Life Member #2068

Last edited by Tom S.; 03-21-2018 at 04:11 PM.
Reply With Quote
  #7  
Old 03-20-2018, 04:30 PM
bigggbbruce's Avatar
bigggbbruce bigggbbruce is offline
Member
Sending revolver back to S & W for warranty repair? Sending revolver back to S & W for warranty repair? Sending revolver back to S & W for warranty repair? Sending revolver back to S & W for warranty repair? Sending revolver back to S & W for warranty repair?  
Join Date: Apr 2011
Location: Where this month?
Posts: 1,976
Likes: 134
Liked 2,055 Times in 863 Posts
Default

Quote:
Originally Posted by Richard Simmons View Post
Won't they also replace any after market parts back to factory like springs and stuff?
Yep.. they will return it to factory spec.. (at your cost) it's called liability..
Reply With Quote
  #8  
Old 03-20-2018, 05:01 PM
trikerider trikerider is offline
Member
Sending revolver back to S & W for warranty repair? Sending revolver back to S & W for warranty repair? Sending revolver back to S & W for warranty repair? Sending revolver back to S & W for warranty repair? Sending revolver back to S & W for warranty repair?  
Join Date: Feb 2012
Location: Iowa
Posts: 55
Likes: 1
Liked 7 Times in 4 Posts
Default

Everything is as it came from factory. Can I send it back through my LGS? They are willing. It is a Davidson's from gun gallery, but they out of them for moment.
Reply With Quote
  #9  
Old 03-20-2018, 05:45 PM
hoc9sw hoc9sw is offline
Member
Sending revolver back to S & W for warranty repair? Sending revolver back to S & W for warranty repair? Sending revolver back to S & W for warranty repair? Sending revolver back to S & W for warranty repair? Sending revolver back to S & W for warranty repair?  
Join Date: Mar 2014
Location: SW US
Posts: 2,421
Likes: 1,139
Liked 2,306 Times in 1,033 Posts
Default

Quote:
Originally Posted by trikerider View Post
Everything is as it came from factory. Can I send it back through my LGS? They are willing. It is a Davidson's from gun gallery, but they out of them for moment.
If you do that, they will need to be the origin and then receive it back. I've done that several times myself. Usually takes a little longer (a few days) as my LGS puts it in their book, and requires a 4473 to pick it up. No harm in that, but it adds a day on the return side for me.
Reply With Quote
  #10  
Old 03-21-2018, 03:25 PM
trikerider trikerider is offline
Member
Sending revolver back to S & W for warranty repair? Sending revolver back to S & W for warranty repair? Sending revolver back to S & W for warranty repair? Sending revolver back to S & W for warranty repair? Sending revolver back to S & W for warranty repair?  
Join Date: Feb 2012
Location: Iowa
Posts: 55
Likes: 1
Liked 7 Times in 4 Posts
Default

S & W cover the insurance if they are paying for shipping, if gun lost? All we have local is drop boxes, no UPS or FedEx stores. Drop box don't thrill me.
Reply With Quote
  #11  
Old 03-21-2018, 03:26 PM
Muss Muggins's Avatar
Muss Muggins Muss Muggins is offline
Member
Sending revolver back to S & W for warranty repair? Sending revolver back to S & W for warranty repair? Sending revolver back to S & W for warranty repair? Sending revolver back to S & W for warranty repair? Sending revolver back to S & W for warranty repair?  
Join Date: Mar 2014
Location: southeast Missouri
Posts: 9,308
Likes: 3,601
Liked 12,275 Times in 4,263 Posts
Default

Quote:
Originally Posted by bigggbbruce View Post
You'll need an email address and go to the local library and print out the label they send.
You can also print the label at home . . .
__________________
Wisdom comes thru fear . . .
Reply With Quote
  #12  
Old 03-21-2018, 03:27 PM
Muss Muggins's Avatar
Muss Muggins Muss Muggins is offline
Member
Sending revolver back to S & W for warranty repair? Sending revolver back to S & W for warranty repair? Sending revolver back to S & W for warranty repair? Sending revolver back to S & W for warranty repair? Sending revolver back to S & W for warranty repair?  
Join Date: Mar 2014
Location: southeast Missouri
Posts: 9,308
Likes: 3,601
Liked 12,275 Times in 4,263 Posts
Default

Quote:
Originally Posted by trikerider View Post
S & W cover the insurance if they are paying for shipping, if gun lost? All we have local is drop boxes, no UPS or FedEx stores. Drop box don't thrill me.
Relax. People do this 100 times a day without incident. It's shipped on S&W's dime, so all expenses paid. You have to either drop it at a FedEx store or FedEx will also schedule a pickup at your home. The latter is what I usually do . . .
__________________
Wisdom comes thru fear . . .
Reply With Quote
  #13  
Old 03-21-2018, 03:28 PM
hoc9sw hoc9sw is offline
Member
Sending revolver back to S & W for warranty repair? Sending revolver back to S & W for warranty repair? Sending revolver back to S & W for warranty repair? Sending revolver back to S & W for warranty repair? Sending revolver back to S & W for warranty repair?  
Join Date: Mar 2014
Location: SW US
Posts: 2,421
Likes: 1,139
Liked 2,306 Times in 1,033 Posts
Default

Quote:
Originally Posted by Muss Muggins View Post
You can also print the label at home . . .

OP told us in the first post that he does not have a computer, so I'll presume no printer either.
Reply With Quote
  #14  
Old 03-21-2018, 03:33 PM
hoc9sw hoc9sw is offline
Member
Sending revolver back to S & W for warranty repair? Sending revolver back to S & W for warranty repair? Sending revolver back to S & W for warranty repair? Sending revolver back to S & W for warranty repair? Sending revolver back to S & W for warranty repair?  
Join Date: Mar 2014
Location: SW US
Posts: 2,421
Likes: 1,139
Liked 2,306 Times in 1,033 Posts
Default

Quote:
Originally Posted by trikerider View Post
S & W cover the insurance if they are paying for shipping, if gun lost? All we have local is drop boxes, no UPS or FedEx stores. Drop box don't thrill me.

If you are in a situation where you can be home on a scheduled pickup day, that works if S&W does that.

YOU MUST NOT USE A DROP BOX!! Stores don't work either. Has to be a center they actually run trucks from.

Sounds like you may be best served by using the LGS as you mentioned.

Yes, they pay & insure for warranty work, unless you have modified the pistol (as mentioned by others previously).
Reply With Quote
  #15  
Old 04-02-2018, 09:33 PM
e3mrk e3mrk is offline
Member
Sending revolver back to S & W for warranty repair? Sending revolver back to S & W for warranty repair? Sending revolver back to S & W for warranty repair? Sending revolver back to S & W for warranty repair? Sending revolver back to S & W for warranty repair?  
Join Date: Sep 2014
Location: Ohio
Posts: 1,434
Likes: 82
Liked 2,469 Times in 824 Posts
Default

Call Smith and Wesson and ask for the service dept.
Tell them what you want and they will send you( E-Mail) a prepaid label with instructions on how to send your firearm to them. Above all do not use a drop box,They tell you that on the form.
I just sent them my revolver for repairs and thats how it works.
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
629 back from warranty repair: QUESTION hassiman S&W-Smithing 6 04-11-2017 10:12 AM
617 back at S&W for warranty repair prairieviper S&W Revolvers: 1980 to the Present 10 09-28-2016 08:35 PM
Sending gun back to factory for repair akc47 S&W Revolvers: 1980 to the Present 15 07-17-2016 05:02 PM
Sending new laptop back to HP for warranty work Ogandydancer The Lounge 2 04-07-2012 11:49 AM
S&W Warranty Revolver Repair Question .460V & XVR Magnum Man S&W-Smithing 0 08-25-2009 05:21 PM

Powered by vBadvanced CMPS v3.2.3
smith-wessonforum.com tested by Norton Internet Security smith-wessonforum.com tested by McAfee Internet Security

All times are GMT -4. The time now is 05:26 AM.


S-W Forum, LLC 2000-2018
Smith-WessonForum.com is not affiliated with Smith & Wesson Holding Corporation (NASDAQ Global Select: SWHC)