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  #51  
Old 06-25-2018, 02:09 PM
iouri iouri is offline
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X frames have a "spacer" (not sure of proper term) on extractor rod; if that spacer installed "upside down" one won't be able to close the cylinder and it looks like OP picture. I, ehh, know a guy, who did just that Having said all that there's surely no excuse for S&W to ship a gun that way.
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  #52  
Old 06-25-2018, 02:33 PM
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Default ^^^I think....

I think that you are on to something. This may point to a final assembly problem. Trying to close it like that could have bent something up. I can see the scenario...


Gunsmith to high school dropout - I finished the repairs on this gun, how about put the cylinder back together and ship it back.

Dropout - 'Has..some...trouble closing..push a little harder:. CLACK! :AH, there it goes!:
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  #53  
Old 06-27-2018, 09:36 PM
Mister_D Mister_D is offline
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this took a while since i am quite busy and don't have a lot of time to deal with things like this. i was able to speak with someone at S&W. very nice lady. however i am aware that she is not the gunsmith. i sent the gun back and am now waiting to receive it once again. i wrote another note explaining to the future gunsmith what had happened. and thank you for fixing it. as to my video i went and watched it back and found nothing derogatory towarards smith and wesson, other than "this is unnecabtable. i will make a followup when i receive the gun back.
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  #54  
Old 06-27-2018, 09:42 PM
Mister_D Mister_D is offline
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Quote:
Originally Posted by iouri View Post
X frames have a "spacer" (not sure of proper term) on extractor rod; if that spacer installed "upside down" one won't be able to close the cylinder and it looks like OP picture. I, ehh, know a guy, who did just that Having said all that there's surely no excuse for S&W to ship a gun that way.
thats very interesting i did not know that. i hope that is the case and is an easy fix, and nothing else is wrong. fingers crossed at this point.
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  #55  
Old 06-27-2018, 10:51 PM
RGVshooter RGVshooter is offline
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Well I saw the video and thought it was hastily done and I haven't seen anything wrong with the pistol other than the fact the cylinder wasn't closed all the way.

I just duplicated the exact same thing right now on my 686. I closed the cylinder, but not all the way and left a 1/16" gap in the yoke and looked at it from above and from the front and it looked identical to the OP's first pics. Even identical to the one pic of what looks like a off centered cylinder when viewed from above.. Also, the guy is appearing to attempt to turn the cylinder by hand stating that the cylinder won't turn. but the thing is, S&W cylinders won't turn with the hammer down or back. They're locked in place by the Cylinder lock...

I'll be fair and give the OP benefit of the doubt and say that the ball detent in the yoke is sticking thus preventing the cylinder from closing all the way...

Last edited by RGVshooter; 06-27-2018 at 10:52 PM.
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  #56  
Old 06-27-2018, 11:01 PM
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Default Yay!

Quote:
Originally Posted by Mister_D View Post
this took a while since i am quite busy and don't have a lot of time to deal with things like this. i was able to speak with someone at S&W. very nice lady. however i am aware that she is not the gunsmith. i sent the gun back and am now waiting to receive it once again. i wrote another note explaining to the future gunsmith what had happened. and thank you for fixing it. as to my video i went and watched it back and found nothing derogatory towarards smith and wesson, other than "this is unnecabtable. i will make a followup when i receive the gun back.
''

Whew! Now we're cooking. I was getting the feeling that later in the discussion that this was something minor that made it look really bad. I hope that's the way it turns out and you hear something soon.
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  #57  
Old 06-27-2018, 11:03 PM
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Quote:
Originally Posted by RGVshooter View Post
Well I saw the video and thought it was hastily done and I haven't seen anything wrong with the pistol other than the fact the cylinder wasn't closed all the way.

I just duplicated the exact same thing right now on my 686. I closed the cylinder, but not all the way and left a 1/16" gap in the yoke and looked at it from above and from the front and it looked identical to the OP's first pics. Even identical to the one pic of what looks like a off centered cylinder when viewed from above.. Also, the guy is appearing to attempt to turn the cylinder by hand stating that the cylinder won't turn. but the thing is, S&W cylinders won't turn with the hammer down or back. They're locked in place by the Cylinder lock...

I'll be fair and give the OP benefit of the doubt and say that the ball detent in the yoke is sticking thus preventing the cylinder from closing all the way...
Were you able to close the cylinder in such a way that the rear is centered in the frame (where the ejector rod pin drops into the hole in the recoil shield) but the front of the cylinder is not centered in the frame (yoke not fully closed)?
Because that is what it looks like I am seeing in this photo - the cylinder is centered in the frame at the back but not at the front. It looks to me like it is basically skewed (cocked sideways) in the frame. The cylinder and frame don't appear to be perfectly parallel to my eye.
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  #58  
Old 06-29-2018, 07:38 AM
Hondo44 Hondo44 is offline
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Quote:
Originally Posted by Mister_D View Post
I got my Smith & Wesson 500 repaired and this is the condition it was sent to me in. As you noticed there's a huge Gap. The cylinder is tweaked to the left it looks like. And completely locked in place and unfunctional. I can't pull the trigger, pull the hammer or release the cylinder. This is 100% unacceptable and quite appalling that they would let something like this happen.
BC38
See this part above: "The cylinder is tweaked to the left it looks like. And completely locked in place and unfunctional. I can't pull the trigger, pull the hammer or release the cylinder."
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Last edited by Hondo44; 06-29-2018 at 07:42 AM.
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  #59  
Old 06-29-2018, 07:54 AM
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Default Souund like the yoke...

Quote:
Originally Posted by Hondo44 View Post
BC38
See this part above: "The cylinder is tweaked to the left it looks like. And completely locked in place and unfunctional. I can't pull the trigger, pull the hammer or release the cylinder."
Sounds like the yoke got twisted.
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  #60  
Old 06-29-2018, 10:42 AM
oddshooter oddshooter is offline
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Wow ! A newbie comes to us to share a story. Frustrated, yes.

But attack the messenger if he doesn't live on this forum every day? Question his motives? Not good.

And "regulars" counseled him on how to be nice to support. and he then gets called a Troll on here.

It's one thing to catch a Troll and call them out.
But how are we to survive if we treat each other like this?

I'm surprised he's still here.
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  #61  
Old 06-29-2018, 09:41 PM
Mister_D Mister_D is offline
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Quote:
Originally Posted by RGVshooter View Post
Well I saw the video and thought it was hastily done and I haven't seen anything wrong with the pistol other than the fact the cylinder wasn't closed all the way.

I just duplicated the exact same thing right now on my 686. I closed the cylinder, but not all the way and left a 1/16" gap in the yoke and looked at it from above and from the front and it looked identical to the OP's first pics. Even identical to the one pic of what looks like a off centered cylinder when viewed from above.. Also, the guy is appearing to attempt to turn the cylinder by hand stating that the cylinder won't turn. but the thing is, S&W cylinders won't turn with the hammer down or back. They're locked in place by the Cylinder lock...

I'll be fair and give the OP benefit of the doubt and say that the ball detent in the yoke is sticking thus preventing the cylinder from closing all the way...
in the video i as just trying to convey it was locked in place. literally i cant open or close it. it will take a soft hammer to open it and i did not want to hurt it even more. i am aware that it shouldnt turn while in the condition you stated above although i didnt realize i said that in the video.. the cylinder is bent to the left too. i got an email saying it has been checked in and they are working on it. i have no doubt that they will make this right.
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  #62  
Old 06-29-2018, 10:11 PM
roscoepc roscoepc is offline
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Mister D, it sounds like yer on the right path here as to getting her right again. Looking at the pic's you posted I tend to agree that something might have happened during shipping as I can't picture that gun leaving S&W like that!! That yoke though look's definitely bent and for the life of me I can't picture just what could've done that as that's some fairly high strength steel used in the manufacture of the gun...

Please keep us posted, Good Luck, and Thanks for posting about this!!!
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  #63  
Old 07-26-2018, 03:35 PM
E-Squared E-Squared is offline
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This is now almost a month with no update. Still work in progress or did it just die off?
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  #64  
Old 07-26-2018, 08:15 PM
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This is now almost a month with no update. Still work in progress or did it just die off?
Nah it takes forever to get a gun back. SWT sends you an email they received it then it's pitch dark until delivery notice in email occurs. Then you get the "Attempted Delivery" notice on a wide open screen door and have to go to gun free zone to get your gun back.
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  #65  
Old 07-26-2018, 10:37 PM
shawn mccarver shawn mccarver is offline
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I have been doing S&W guns for 40+ years, and the service department always comes through.

I suspect they will for you also. I understand your frustration, but I predict S&W will take care of you.
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  #66  
Old 07-27-2018, 06:39 AM
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Quote:
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I have been doing S&W guns for 40+ years, and the service department always comes through.

I suspect they will for you also. I understand your frustration, but I predict S&W will take care of you.
Agree: I suggest that the gun be sent in to S&W for repair. No sense to have folks speculating on what may be wrong with it. Some knowledgeable people have posted some likely causes of the issue, but a thing like this is difficult to isolate. Good luck; I'm sure you'll be pleased in the end
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  #67  
Old 07-27-2018, 12:14 PM
Mister_D Mister_D is offline
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So the good news is I got my gun back perfectly functional this time. As I stated before I'm quite busy and don't have a lot of time to do this stuff. Nor do I type out on forums everyday. This time they replace the gas ring replace the cylinder stop and then says code not listed. But like I said the gun came back perfect as it should have the first time
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Old 07-27-2018, 12:17 PM
Mister_D Mister_D is offline
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I'm deleting you tube vids now. since there is no reason to have them up. any more
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  #69  
Old 07-27-2018, 12:21 PM
Mister_D Mister_D is offline
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Quote:
Originally Posted by oddshooter View Post
Wow ! A newbie comes to us to share a story. Frustrated, yes.

But attack the messenger if he doesn't live on this forum every day? Question his motives? Not good.

And "regulars" counseled him on how to be nice to support. and he then gets called a Troll on here.

It's one thing to catch a Troll and call them out.
But how are we to survive if we treat each other like this?

I'm surprised he's still here.
thank you. I've chosen not to respond to people who think I'm trolling. It's a waste of my time frankly. Thank you to all to had kind words and to those who didn't, enjoy the rest of your day as well cuz you won't get a response from me.
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Old 07-27-2018, 12:55 PM
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At least we had a happy ending!
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Old 07-27-2018, 01:25 PM
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Quote:
Originally Posted by oddshooter View Post
Wow ! A newbie comes to us to share a story. Frustrated, yes.

But attack the messenger if he doesn't live on this forum every day? Question his motives? Not good.

And "regulars" counseled him on how to be nice to support. and he then gets called a Troll on here.

It's one thing to catch a Troll and call them out.
But how are we to survive if we treat each other like this?

I'm surprised he's still here.
Well said.
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Old 07-27-2018, 09:11 PM
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Default Yay....

A huge bolt of lightning took me off the net for a while. I'm glad to come back and see this resolved.

Getting done right or even done at all nowadays is like pulling teeth. It's getting that way more and more. I'm relieved that the factory came through on this one.
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