Smith & Wesson Forum

Go Back   Smith & Wesson Forum > >


Reply
 
Thread Tools Display Modes
  #1  
Old 06-30-2018, 09:06 AM
Catbacker88 Catbacker88 is offline
Member
S&W Restoration Service dwell time S&W Restoration Service dwell time S&W Restoration Service dwell time S&W Restoration Service dwell time S&W Restoration Service dwell time  
Join Date: Sep 2012
Posts: 1
Likes: 0
Liked 0 Times in 0 Posts
Default S&W Restoration Service dwell time

Hoping someone here has some experience with S&W's shop services. I shipped a Model 15-3 to Smith & Wesson for evaluation for refinishing. They received it 15 May 18, and acknowledged receipt by email. I've heard nothing now for 45 days. Is it too soon to ask them about progress toward anything?
Reply With Quote
  #2  
Old 06-30-2018, 09:20 AM
murphydog's Avatar
murphydog murphydog is online now
SWCA Member
S&W Restoration Service dwell time S&W Restoration Service dwell time S&W Restoration Service dwell time S&W Restoration Service dwell time S&W Restoration Service dwell time  
Join Date: Jun 2007
Posts: 18,097
Likes: 37
Liked 7,447 Times in 4,420 Posts
Default

Welcome! You can call the Performance Center for an update, but in my experience turnaround time for refinishing varies widely depending on their workload (3-9 months). Also, communication about this seems to be limited to "here is your work estimate" and "it's being shipped". Please post the "after" photos .
__________________
Alan
SWCA 2023, SWHF 220
Reply With Quote
  #3  
Old 06-30-2018, 11:48 AM
gwpercle's Avatar
gwpercle gwpercle is offline
Member
S&W Restoration Service dwell time S&W Restoration Service dwell time S&W Restoration Service dwell time S&W Restoration Service dwell time S&W Restoration Service dwell time  
Join Date: Nov 2011
Location: Baton Rouge, La.
Posts: 3,578
Likes: 2,092
Liked 2,857 Times in 1,512 Posts
Default

Call, be nice , try to get someones name so you can speak to the same person every time you call back . After a while they get to know your story and if you are a nice person will try to help.
Muster up some patience...the "dwell time" will be measured in months, not days or even weeks...it will take months.
Calling and talking to the same person may help....they get tired of talking to you but by your being so nice they can't get mad at you so may make sure your gun doesn't fall into a crack.
It's the squeaky wheel that gets the grease.....but you gotta be super nice , no fussing at the phone person.
Gary
Reply With Quote
The Following 2 Users Like Post:
  #4  
Old 08-13-2018, 01:16 PM
bob42 bob42 is offline
SWCA Member
S&W Restoration Service dwell time S&W Restoration Service dwell time S&W Restoration Service dwell time S&W Restoration Service dwell time  
Join Date: Nov 2008
Location: Tennessee
Posts: 409
Likes: 3
Liked 53 Times in 38 Posts
Default

Your gun will sit for 3 months or more before it is even looked at. Then, an estimate of the repairs and cost will be sent to you either email or snail mail. Upon your approval and payment the work will be scheduled. You will then be notified your gun is ready to ship and if using credit card it will be charged. Time from your approval of charge until ship is about 1 month.
How do I know? I just got one back. Great work and refinish(blue). There are choices of what level of refinish you want.
Reply With Quote
  #5  
Old 08-13-2018, 01:24 PM
ExRanger714's Avatar
ExRanger714 ExRanger714 is online now
Member
S&W Restoration Service dwell time S&W Restoration Service dwell time S&W Restoration Service dwell time S&W Restoration Service dwell time S&W Restoration Service dwell time  
Join Date: Feb 2014
Location: Smoky Mountains, West NC
Posts: 404
Likes: 458
Liked 554 Times in 227 Posts
Default

Sent it to S&W for rehab and they received it May 9. Got the estimate back June 11 and I got it back today, July 18.

That's from a 28-2 I got back last month. It needed some major smithing and got a matte re-blue.
__________________
On the whistle draw and fire 6
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
M&P M2.0 Accuracy Issues, do to dwell time? Christopher67 Smith & Wesson M&P Pistols 82 11-02-2017 09:25 PM
Huge +1 for Big Lou - worth reading to see what kind of folks dwell here Scotter260 Feedback 0 05-31-2013 01:39 PM
Why can't service providers tell time? Herknav The Lounge 13 01-31-2012 07:59 PM
S&W service time duckloads S&W-Smithing 13 01-12-2011 05:37 PM
M&P 15-22 service time AK MIKE Smith & Wesson M&P 15-22 8 01-07-2010 03:25 PM

Powered by vBadvanced CMPS v3.2.3
smith-wessonforum.com tested by Norton Internet Security smith-wessonforum.com tested by McAfee Internet Security

All times are GMT -4. The time now is 11:37 AM.


Search Engine Optimisation provided by DragonByte SEO v2.0.42 (Pro) - vBulletin Mods & Addons Copyright © 2018 DragonByte Technologies Ltd.
S-W Forum, LLC 2000-2018
Smith-WessonForum.com is not affiliated with Smith & Wesson Holding Corporation (NASDAQ Global Select: SWHC)