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S&W-Smithing Maintenance, Repair, and Enhancement of Smith & Wesson and Other Firearms.


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Old 06-15-2020, 02:52 PM
edfardos edfardos is offline
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S&W repair turnaround time? S&W repair turnaround time? S&W repair turnaround time? S&W repair turnaround time? S&W repair turnaround time?  
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Default S&W repair turnaround time?

Anyone send something back to S&W recently? Covid impact? I was kinda hoping for six weeks, when I'll need a firearm. I sent back an M69 with late timing. Faster to purchase a backup firearm?

curiously,
-edfardos
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Old 06-15-2020, 03:53 PM
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Warranty should come back quick..

Invoiced can take a month or more just for the estimate..
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Old 06-15-2020, 04:01 PM
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Quote:
Originally Posted by edfardos View Post
Anyone send something back to S&W recently? Covid impact? I was kinda hoping for six weeks, when I'll need a firearm. I sent back an M69 with late timing. Faster to purchase a backup firearm?

curiously,
-edfardos
If I had a need to get it back on a specific date, I would make sure that the Supervisor knew what that date was and what the reason was.

If you fall into the Qualified Individual category, I would make sure that they knew that as well
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Old 06-15-2020, 05:03 PM
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I sent 2 back in the last 3 months took 4 weeks to get them back each time.
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Old 06-15-2020, 08:10 PM
edfardos edfardos is offline
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S&W repair turnaround time? S&W repair turnaround time? S&W repair turnaround time? S&W repair turnaround time? S&W repair turnaround time?  
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great, thanks guys. Four weeks would be great, hopefully warranty.. revolver is four years old.

backpacking expedition in grizzly habitat in six weeks.
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Old 06-18-2020, 02:18 PM
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You never know. Depends on their workload. But as you mentioned BEARS, a thread on best caliber is required! The latest updated thread is a J frame 357 mag is all ya need!
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Old 06-18-2020, 05:41 PM
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FWIW: back in May I contacted S&W to do wor kon an old workhorse. SNW said no non warranty work for "about a month"!? No comment on warranty work. Who knows?
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Old 06-18-2020, 06:19 PM
mdme3006 mdme3006 is offline
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I have two in for repair. My mod. 69 has been done for over two weeks and I am still waiting for them to ship it to me. I call every week and get the same answer, It will be shipped Friday or next week. I did not call today though. Maybe tomorrow or next week.
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Old 06-19-2020, 06:21 AM
rickflst rickflst is offline
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Mine went in about the same time as COVID crisis hit. Sounds like they are not going to warranty it. Still waiting on the estimate from the performance center.
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Old 06-20-2020, 12:30 AM
edfardos edfardos is offline
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Its been my experience that they rot in the mail room for a week or two after repairs are confirmed. My wait continues... I'm still optimistic.
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Old 07-19-2020, 09:18 AM
studenygreg studenygreg is offline
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I'm happy to hear about the turn around times posted. I called them 2 weeks ago and they said up to 6 months. That has kept me from sending my revolver back so far.

Sent from my SM-G960U using Tapatalk
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