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Old 07-18-2020, 08:42 PM
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Default S&W Repair/Warranty

I've never sent a gun back to S&W for repair. I am the 2nd owner of a revolver that needs to have some work done. I called S&W and they said the warranty is only for the original owner and I would have to pay for the repairs. Do you guys normally send them into S&W and pay or find a local smith to do the work?

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Old 07-18-2020, 08:49 PM
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Depends on the issue. In general, if it's something covered under warranty, I'd send it back to S&W. If not, I try to find a local gunsmith to take care of it.
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Old 07-18-2020, 08:57 PM
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The original owner only is a not right. If they believed in their product they would honor the warranty from when the gun was first sold. Even car manufactures honor the warranty regardless of owners.
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Old 07-18-2020, 10:19 PM
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I have had several guns fixed by them, and they never once asked if I was the original owner. One of them was very clearly Detroit police marked.
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Old 07-18-2020, 10:35 PM
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I thought it was odd that they would say that. I was very disappointed. I've had great encounters with colt and ruger service.

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Old 07-21-2020, 07:29 PM
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I’ve had warranty work on guns that I bought used & fun’s that I bought new. I paid for it & they did quality work. Wasn’t an issue that I wasn’t the original owner.

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Old 07-21-2020, 08:50 PM
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Did the C/S representative ask if you were the original owner or did he determine this by checking the SN against your name. They’ve never asked me. I’ve sent numerous second owner guns in with no issues. I’ve just stated the problem and a return label was generated.

Just trying to ascertain how they know you’re the second owner.
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