Smith & Wesson Forum

Go Back   Smith & Wesson Forum > >

S&W-Smithing Maintenance, Repair, and Enhancement of Smith & Wesson and Other Firearms.


Reply
 
Thread Tools Display Modes
  #1  
Old 07-18-2020, 08:42 PM
studenygreg studenygreg is offline
Member
S&W Repair/Warranty S&W Repair/Warranty S&W Repair/Warranty S&W Repair/Warranty S&W Repair/Warranty  
Join Date: Mar 2016
Posts: 79
Likes: 77
Liked 47 Times in 27 Posts
Default S&W Repair/Warranty

I've never sent a gun back to S&W for repair. I am the 2nd owner of a revolver that needs to have some work done. I called S&W and they said the warranty is only for the original owner and I would have to pay for the repairs. Do you guys normally send them into S&W and pay or find a local smith to do the work?

Sent from my SM-G960U using Tapatalk
Reply With Quote
The Following User Likes This Post:
  #2  
Old 07-18-2020, 08:49 PM
ContinentalOp's Avatar
ContinentalOp ContinentalOp is online now
Member
S&W Repair/Warranty S&W Repair/Warranty S&W Repair/Warranty S&W Repair/Warranty S&W Repair/Warranty  
Join Date: Apr 2009
Posts: 4,681
Likes: 8,726
Liked 8,353 Times in 2,875 Posts
Default

Depends on the issue. In general, if it's something covered under warranty, I'd send it back to S&W. If not, I try to find a local gunsmith to take care of it.
Reply With Quote
The Following 2 Users Like Post:
  #3  
Old 07-18-2020, 08:57 PM
Golphin's Avatar
Golphin Golphin is offline
Member
S&W Repair/Warranty S&W Repair/Warranty S&W Repair/Warranty S&W Repair/Warranty S&W Repair/Warranty  
Join Date: Oct 2014
Location: Micanopy Florida
Posts: 390
Likes: 1,314
Liked 454 Times in 194 Posts
Default

The original owner only is a not right. If they believed in their product they would honor the warranty from when the gun was first sold. Even car manufactures honor the warranty regardless of owners.
Reply With Quote
The Following 2 Users Like Post:
  #4  
Old 07-18-2020, 10:19 PM
Jason Demond's Avatar
Jason Demond Jason Demond is offline
Member
S&W Repair/Warranty S&W Repair/Warranty S&W Repair/Warranty S&W Repair/Warranty  
Join Date: Oct 2002
Location: Keller, TX
Posts: 25
Likes: 11
Liked 24 Times in 9 Posts
Default

I have had several guns fixed by them, and they never once asked if I was the original owner. One of them was very clearly Detroit police marked.
Reply With Quote
The Following 2 Users Like Post:
  #5  
Old 07-18-2020, 10:35 PM
studenygreg studenygreg is offline
Member
S&W Repair/Warranty S&W Repair/Warranty S&W Repair/Warranty S&W Repair/Warranty S&W Repair/Warranty  
Join Date: Mar 2016
Posts: 79
Likes: 77
Liked 47 Times in 27 Posts
Default

I thought it was odd that they would say that. I was very disappointed. I've had great encounters with colt and ruger service.

Sent from my SM-G960U using Tapatalk
Reply With Quote
  #6  
Old 07-21-2020, 07:29 PM
richcory's Avatar
richcory richcory is offline
US Veteran
S&W Repair/Warranty S&W Repair/Warranty S&W Repair/Warranty S&W Repair/Warranty S&W Repair/Warranty  
Join Date: Dec 2015
Location: Pac NW
Posts: 963
Likes: 1,434
Liked 1,981 Times in 491 Posts
Default

Iíve had warranty work on guns that I bought used & funís that I bought new. I paid for it & they did quality work. Wasnít an issue that I wasnít the original owner.

Cory
__________________
Cory
SWCA #3015 SWHF #465
Reply With Quote
  #7  
Old 07-21-2020, 08:50 PM
hogblue hogblue is offline
Member
S&W Repair/Warranty S&W Repair/Warranty S&W Repair/Warranty S&W Repair/Warranty S&W Repair/Warranty  
Join Date: Dec 2009
Location: S.W. Missouri
Posts: 310
Likes: 108
Liked 456 Times in 130 Posts
Default

Did the C/S representative ask if you were the original owner or did he determine this by checking the SN against your name. They’ve never asked me. I’ve sent numerous second owner guns in with no issues. I’ve just stated the problem and a return label was generated.

Just trying to ascertain how they know you’re the second owner.
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
S&W warranty repair Scott in NCal The Lounge 2 08-11-2018 10:32 AM
S&W warranty repair jayboy S&W-Smithing 6 10-26-2017 08:33 AM
SLOOOOOW WARRANTY REPAIR robkarrob Smith & Wesson Semi-Auto Pistols 14 07-30-2012 11:49 PM
Warranty Repair Squad Smith & Wesson SD & Sigma Pistols 14 05-30-2012 11:30 AM
Warranty repair question... Mekial2222 Smith & Wesson Semi-Auto Pistols 11 09-18-2011 10:37 PM

Powered by vBadvanced CMPS v3.2.3
smith-wessonforum.com tested by Norton Internet Security smith-wessonforum.com tested by McAfee Internet Security

All times are GMT -4. The time now is 08:43 AM.


Search Engine Optimisation provided by DragonByte SEO v2.0.42 (Pro) - vBulletin Mods & Addons Copyright © 2020 DragonByte Technologies Ltd.
Smith-WessonForum.com is not affiliated with Smith & Wesson Holding Corporation (NASDAQ Global Select: SWHC)