|
|
06-25-2020, 06:34 PM
|
|
Member
|
|
|
Join Date: Dec 2018
Location: FR
Posts: 280
Likes: 810
Liked 718 Times in 162 Posts
|
|
Wrong Serial Number on Factory Letter
Hey there,
My factory letter has arrived today but I’m a little concerned about a mistake on the last digit of the serial number, and that Roy calls me Mr Branton as well (I’m not).
I’m wondering if it’s just a typo mistake
Thanks
__________________
French Pollywog
|
The Following 2 Users Like Post:
|
|
06-25-2020, 06:42 PM
|
US Veteran
|
|
|
Join Date: Feb 2005
Location: The SW Va Blue Ridge
Posts: 17,539
Likes: 89,848
Liked 24,923 Times in 8,532 Posts
|
|
Just contact Roy and he will correct it.
__________________
John 3:16
WAR EAGLE!
|
The Following 3 Users Like Post:
|
|
06-25-2020, 06:52 PM
|
|
Member
|
|
|
Join Date: Dec 2018
Location: FR
Posts: 280
Likes: 810
Liked 718 Times in 162 Posts
|
|
Ok thank you but I don’t know how, I’m in France
__________________
French Pollywog
|
06-25-2020, 07:45 PM
|
Member
|
|
|
Join Date: Oct 2006
Posts: 6,653
Likes: 1,820
Liked 5,408 Times in 2,728 Posts
|
|
Send the letter back with a note pointing out that neither the serial number nor your name are correct. Expect someone stuck the wrong letter in your envelope or there was some finger trouble on the computer.
|
The Following User Likes This Post:
|
|
06-25-2020, 08:18 PM
|
|
Member
|
|
|
Join Date: Sep 2009
Location: Phoenix, AZ
Posts: 635
Likes: 504
Liked 1,882 Times in 412 Posts
|
|
Not all that unusual really. I've received two (2) S&W letters that had errors on them. I simply wrote them a letter, pointed out the eroor and asked for a correction.
I'm still waiting on one (1) to be returned with corrections but my letter only went out at the beginning of May. Be Patient.
Doug
|
The Following User Likes This Post:
|
|
06-25-2020, 08:26 PM
|
|
Member
|
|
|
Join Date: Dec 2018
Location: FR
Posts: 280
Likes: 810
Liked 718 Times in 162 Posts
|
|
Thank you.
Doug, did you send them back the letters or did you just write them a letter ?
Yes I have to be patient, he wrote it on March, 27 and it has arrived only today
Thanks
__________________
French Pollywog
|
06-25-2020, 10:30 PM
|
SWCA Member
|
|
|
Join Date: Nov 2006
Location: Arizona
Posts: 3,586
Likes: 4
Liked 2,515 Times in 1,306 Posts
|
|
Copy the letter and highlight the error(s). Send a note outlining the errors and detail the corrections. Most letters are boilerplate and changes are made to the name, serial number and ship date. Roy will correct any errors brought to his attention.
__________________
Mike Maher #283
|
The Following 2 Users Like Post:
|
|
06-25-2020, 10:53 PM
|
|
US Veteran
|
|
|
Join Date: Feb 2012
Location: Eastern WA
Posts: 3,314
Likes: 1,766
Liked 7,299 Times in 1,902 Posts
|
|
I had a letter sent with the wrong S/N back in 2018. Roy fixed it promptly and sent the corrected one.
__________________
Psalm 27:2
|
The Following User Likes This Post:
|
|
06-25-2020, 11:24 PM
|
|
Member
|
|
|
Join Date: Sep 2009
Location: Phoenix, AZ
Posts: 635
Likes: 504
Liked 1,882 Times in 412 Posts
|
|
Quote:
Originally Posted by Lady Smith
Thank you.
Doug, did you send them back the letters or did you just write them a letter ?
Yes I have to be patient, he wrote it on March, 27 and it has arrived only today
Thanks
|
I wrote them a letter but I included:
Original letter request
Copy of their letter with error high lighted
Photo's of revolver, pointing out the errors.
|
The Following 2 Users Like Post:
|
|
06-26-2020, 12:31 AM
|
|
US Veteran
|
|
|
Join Date: Nov 2008
Location: Colorado
Posts: 7,520
Likes: 19,278
Liked 32,372 Times in 5,476 Posts
|
|
I am somewhat encouraged to hear that there is another person in the world who also makes mistakes occasionally. I thought I might be the only one left who still purchased pencils with erasers on them!
|
The Following 7 Users Like Post:
|
|
06-26-2020, 05:00 AM
|
|
Member
|
|
|
Join Date: Dec 2018
Location: FR
Posts: 280
Likes: 810
Liked 718 Times in 162 Posts
|
|
Thanks y’all,
I finally sent an email to the Historical Foundation with a pic of the Factory Letter I received with mistakes highlighted and one of the pic that I provided with the request form sent on February on which we can see clearly the serial number.
I was sure I kept a copy of my request form but I can’t find it
Maybe it won’t change anything about where it was shipped and the date it was, but I know sometimes they didn’t shipped guns in the serial number order.
I hope I will get an answer soon.
__________________
French Pollywog
Last edited by Lady Smith; 06-26-2020 at 05:02 AM.
|
07-17-2020, 10:20 AM
|
|
SWCA Member
|
|
|
Join Date: Jun 2000
Location: Massachusetts USA
Posts: 9,595
Likes: 3,711
Liked 8,949 Times in 3,556 Posts
|
|
My understanding is that Roy uses a computer template for the letters. The basic model information and production numbers never change. As each request is received, Roy changes the pertinent information about the owner and the specific gun to produce the new letter.
Unfortunately, between interrupting phone calls, emails and possibly eating or using the bathroom, he occasionally leaves his computer to return at a later time. Sometimes these lapses cause a mistake to be made or a serial number to be left from the last letter and your letter arrives with an error.
All that is necessary is to return the letter pointing out the error and Roy will promptly correct any mistake and return the letter at no charge.
Having sat in Roy's home office while doing research on my .22/32 HFT database I personally witnessed Roy working at his desk. During one phone call Roy advised the caller that the number that he was quoting was actually the assembly number and that he would need to remove the stocks to see the actual serial number. The caller told Roy to hold on while he retrieved a screw driver. Instead of calling back, Roy was forced to hold for over 5 minutes while the caller got the tool and removed the stocks. It is no wonder that these interruptions can cause occasional letter errors. In his desire to respond to as many folks as possible, once and a while a mistake is going to happen.
__________________
James Redfield
LM #497
|
The Following 3 Users Like Post:
|
|
07-18-2020, 02:52 AM
|
|
Member
|
|
|
Join Date: Dec 2018
Location: FR
Posts: 280
Likes: 810
Liked 718 Times in 162 Posts
|
|
Sure, I don’t blame Mr Roy Jinks, I understand perfectly, we all make mistakes.
__________________
French Pollywog
|
07-18-2020, 07:02 AM
|
|
SWCA Member
|
|
|
Join Date: Jul 2012
Posts: 2,478
Likes: 3,790
Liked 3,912 Times in 1,196 Posts
|
|
Quote:
Originally Posted by Lady Smith
Thanks y’all,
|
I wanted to give you full credit for using and spelling y'all correctly!
|
The Following 6 Users Like Post:
|
|
08-05-2020, 04:19 PM
|
|
Member
|
|
|
Join Date: Dec 2018
Location: FR
Posts: 280
Likes: 810
Liked 718 Times in 162 Posts
|
|
Hey guys,
I just wanted to say I received my new factory letter today without any mistakes.
It was only typo mistakes.
I didn’t expect to receive it so fast !
Thank you for your help and thank you especially to the members of the Historical Foundation who helped me and Roy Jinks.
I appreciate.
__________________
French Pollywog
|
The Following 2 Users Like Post:
|
|
08-17-2020, 06:12 PM
|
Vendor
|
|
|
Join Date: Jan 2010
Location: Kansas City area
Posts: 6,183
Likes: 54,421
Liked 13,592 Times in 4,282 Posts
|
|
Quote:
Originally Posted by jmace57
I wanted to give you full credit for using and spelling y'all correctly!
|
Must be in southern France...
Congrats on getting the right letter!
|
The Following User Likes This Post:
|
|
08-19-2020, 10:49 AM
|
|
Member
|
|
|
Join Date: Dec 2018
Location: FR
Posts: 280
Likes: 810
Liked 718 Times in 162 Posts
|
|
Exactly, Southern Eastern France
That being said, I talked with my friend who lives in Texas for a while, that helps a little.
Thank you
__________________
French Pollywog
|
|
Posting Rules
|
|
|
|
|