My baby is in for repairs, seems she liked to spout off a couple round even when I put her in the safe position.

Plus, she'd like to shoot in 2 round bursts if she was in safe.

So I sent her in to the nice folks at S&W, according to fed ex she arrived today, and I'm already missing her, and wondered if anyone had a good idea for what their turn around generally is?

I was told 3-4 weeks when I called last week. I had sent my 586 in for the recall.
I don't know if the turn around time is dependent on the problem or just the backlog.
greg

i sent my 640 in for repairs just about two weeks ago, just got an email notification today that she was heading home!!

That was the reason I called last week about my 586, I wanted to be notified when they shipped it back. The nice lady told me they didn't do that.
Do I need to talk to someone there during the daytime, my call was in the evening?

In had my 15-22 after it fired out of battery and blew its own brains out back in 2 weeks to the day. My rifle was the most ammo finicky tempermental 15-22 till S&W got ahold of her. She is smooth as glass now and I can shoot ANY .22 ammo, plus the trigger feels a lot better now with the blue springs. I'm getting about 5.5 lbs of pull with her, not match, but still nice and crisp. I've put a few thousand rounds of all types of ammo through her without a single hiccup. Good luck friend and don't worry, the nice gunsmiths at S&W will have your baby back BETTER then new in no time.

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I creep and I crawl.....

They recieved mine on Jan.26 and I got it back on Feb.2. That is QUICK. I sent it in for stovepiping. It came back with blue spring. Fired about 75 rounds real quick with no problems. Shipping instructions said to include all magazines so I sent all five that I had. I recieved 5 new mags. It also looks like they bent the rails out that hold the bolt. It seems to fit a little tighter in the upper.

One day, I had my model 59 9mm with me. It was acting "strange". So, I bruaght it to the guy at the front desk, he said "give me a minute". A few minutes later, it was good as new! Free repair! (Oh, wait, I forgot to mention, the S/W factory is only an hour from my house!) HA!

wanna drive over and ask them how my rifle is doing =P since your so close and all =)

That sounds dangerous. Good thing no one got hurt

Yeah, my buddy and I were out shooting in the desert, and after he shoots 10 rounds or so with 2-3 FTL's he looks over to me and says "I think I know what the problem is.... its still on safe."

This is one week to the day after me giving another buddy at work **** about not using his safeties. I had to eat some crow.

mine had a double feed during the first mag, straight out of the box. It blew the extracter out of the rifle. sent it in and it took over three months to get it back, after several nasty phone calls!!!!!

Took just 13 days to repair my 640.
Door to Door

The M&P15-22 uses the M16 fire control system albeit semi-olny. The selector in the M16 is physically impossible to rotate to Safe unless the rifle is cocked.

On the M16. It would be on the M&P15-22 if S&W had used a standard steel selector. They used plastic and the uninitiated -- and those who've not bothered to read the owner's manual -- will force it onto Safe when the weapon is uncocked and bugger the plastic selector. A few times and the weapon will soon fire in the Safe position.

-- Chuck

So, I just got off the phone with S&W, and despite fedex saying they delivered it on the 2nd they say they just got it yesterday, and it could still be 2 weeks before it gets worked on.

This makes me sad =(

Mine took 17 days from when it left to when I got it back. I didn't think that was too bad.
BTW, it said nothing about what they did on the work order. I had to call to find out.
Mine was sent in for an OOB firing, and multiple FTE, and FTF, (brand new gun). The said they installed upgraded springs, and tuned the ejector.
I just received it last week, and got to the range yesterday. Fires perfect. 200 rds....no issues.

Does S&W cover all the costs of the repairs under the rifles warranty?
How much does the shipping cost, if you dont mind me asking?

thanks,

They sent me a prepaid shipping label, so they picked up all the shipping costs, and they haven't sent me anything back but I imagine all warranty repairs will be at their expense

thought I would follow up, I just got my baby back today turn around time was just about 2 weeks.

Mine arrived @ S&W on 2/24.. and I KNOW it will be 3-4 weeks... But D*MN I'm excited to get it back.. I'm dying waiting for it!

i live in michigan im curious if i mail mine out someday when it gets sent back to me is it required for a signature-i would hope they check id or at least require signature it is a gun and all-sorry im late on this one had to ask

They do require signature, but my roommate was able to sign for mine when it came back. generally speaking when it comes back it shouldnt have anything identifying it as a gun (Fedex wont accept it if it does.)

Sorry to resurrect an old post, but once S&W had your firearm for repair (ie. you could see from the FedEx number that it was delivered), did S&W reach out to you to let you know they received it/were going to work on it/ finished working on it/had sent it back? Or did FedEx just knock on your door one day and "surprise!"?

They've only had mine a week so I'm not worried at all, just curious as I haven't had any kind of communication from them.

S&W doesn't notify you of receiving it, nor any status. I don't recall if they send you notification when sending it back.

I sent a revolver in for repair in May and it is still not done, no word of when either, I hope you have better luck...

The repair department is closed until 2014. My 686 was returned in about 3 weeks. Too bad they didn't fix anything. It's back again.

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Dick

Hmmm... didn't know they were closed until 2014 at this point. Thanks for the heads up on that!

I received an email with FedEx tracking numbers when my handgun was on its way back to me. I did call S&W twice while the gun was there to see what the status of the repairs were and the customer service gents were very helpful.

Sent my M&P 9 back to them on 28 Oct for a new fast twist barrel. Not back yet. Received invoice and paid it about a month ago. Planning on calling them first thing on 2 Jan to check.
Keith

Sent my 15-22 in for spec update along with 6 old style mags the first week of Oct. Was expecting an 6-8 week turn around. I was shocked when it showed back up at my house in 2 weeks! Smith even replaced my old style mags with the new ones. All free.

They didn't notify me of receiving or shipping it back out. I just signed for it when it showed back up at the house.

I didn't know there was an old style and new style of 25-round mag. Is this true?

X2, What are the differences between them?

In October I sent in a M&P Sport for warranty work related to the finish on the barrel. Return time was about 4 weeks. S&W replaced the entire upper.

In early November I sent my 686-1 in for the bushing recall. Had it back in 10 days. Excellent work. S&W even smoothed out the cylinder release and nicely cleaned after test firing.

When returning both my firearms I received an email stating the firearm had been shipped and the FedEx tracking numbers. The 686-1 shipped 2 day service, the long gun was 3-4 day service. I requested FedEx hold the packages at their service centers for my pickup. Easier for me due to work and FedEx is very good a about holding packages

Nice! That's what my 15-22 is in for too. I received it brand new with a bunch of scratches and an actual gouge in the barrel finish. They told me to just send it in and they'd take a look at it.

I'm new the the S&W family, and it seems like they go above and beyond for their customers (same with Glock I might add).

Kevin8503,
Welcome. I've had S&W revolvers since the late 80s. MHO is that S&W produces very good quality firearms and stands behind their product. I've owned the 686-1 I sent in for the firing pin bushing recall since 1988. The recall started in 1989 or 1990. S&W still honors it.

The Holidays might slow S&W down due to shipping and vacations, but I wouldn't mind waiting while someone spends time with their family

Just thought I'd update on this.

I sent S&W an email on Thurs., Jan 2nd just inquirying about the status to make sure they got it ok. Friday, Jan 3rd I received an email from FedEx with a tracking number on S&W's behalf (it shipped out Friday afternoon). Sat., Jan 4th I received an email from S&W telling me the repairs should be completed in 12-15 business days. -_-

Oh well! I'm happy with the turn around time. Be wary that email responses may or may not be templates, haha.

FedEx says it should be here tomorrow. Hooray!

Figured I'd use this thread rather than making a whole new one for kind of the same topic.

So I just got an email containing the shipping label.
All I want to do is send the magazine back. Do I still need to ship the firearm along with it?

No. Just return the magazine.

Ok thanks.