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  #1  
Old 05-14-2012, 01:08 PM
eagleye eagleye is offline
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I purchased a set of the rubber grips for my shield and I love them, had them in a couple of days. So I ordered a set for my CM9 on the 6th of may and I haven,t heard from talon since. I sent them 2 emails that have gone unanswered and called on the phone which was not answered. Anyone have any idea whats going on with them. I know their service is usually top notch so wondered if they were having a problem. Thanks
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Old 05-14-2012, 05:57 PM
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Hickock 45 probably bought them all.
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Old 05-15-2012, 10:39 AM
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I'm in the exact same boat! I ordered on the 6th as well and haven't heard anything or gotten any replies to my email. Weird
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Old 05-15-2012, 10:58 AM
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I'm happy I came across this thread, Because I was wondering the same thing. I ordered mine on the 9th. From all the different threads I have read, most people got the grips within 3 days.
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Old 05-15-2012, 11:26 AM
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Ordered a set 5/12...
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Old 05-15-2012, 11:40 AM
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When I ordered a set for my CM9 last year I got them in a few days.
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Old 05-15-2012, 01:55 PM
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Their Facebook page has people saying that they haven't gotten or had a reply as well. It is Strange.
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Old 05-15-2012, 02:16 PM
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Ordered mine on 5/3; shipped(1st class USPS form Arizona) on 5/8; received on 5/11. That's a few days slower than my previous order, but I have a feeling they are getting a lot of orders.

Dave
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Old 05-15-2012, 03:38 PM
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I hope your right about lots of orders and I'll get mine soon. I ordered mine on the 6th and still no grips.What makes me wonder is I send them a couple of emails and a phone call and no response.

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Old 05-15-2012, 05:51 PM
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I did get an email when they shipped.

Dave
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Old 05-15-2012, 08:21 PM
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Ordered on 5/9/12 and received an order/payment confirmation email that day stating an email would be sent upon shipping. Sent them an email this evening about my order status - Sounds like I will not get a response.

Gotta love it when a business gets overwhelmed and then goes dark on communication. Their website says "Phones will be down today. Please email. Thanks!". Wonder how long that message has been up on their site?
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Old 05-15-2012, 08:36 PM
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Quote:
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Wonder how long that message has been up on their site?
For at least a couple of weeks or more I think. Seems like they would just have a message when you call (perhaps they do). I plan to get some, but I'll think I'll wait & see. I hope all is well with them.
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Old 05-15-2012, 09:04 PM
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same boat here, paid on 5-6 sent, still no grips, sent 2 emails and no response. Simple to have an auto response on emails that says, we are swamped ETA is going to be X days.

Might have to do a paypal no delivery of goods if i do not hear back soon.
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Old 05-15-2012, 09:16 PM
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same boat here, paid on 5-6 sent, still no grips, sent 2 emails and no response. Simple to have an auto response on emails that says, we are swamped ETA is going to be X days.

Might have to do a paypal no delivery of goods if i do not hear back soon.
Agreed. An auto response or a banner on their website is stupid simple. And just good business...
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Old 05-15-2012, 09:17 PM
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Simple to have an auto response on emails that says, we are swamped ETA is going to be X days.
Very true, not to knock them, but this kind of thing can hurt a business, and we sure don't need a gun type biz to suffer in any way.
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Old 05-15-2012, 11:01 PM
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OMG Relax guys. Maybe the poor man's in the Hospital or has a family emergency. He's always been top notch. I have got quite a few grips off of him and this is not the norm..
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Old 05-15-2012, 11:03 PM
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They always delivered the several time I ordered from them. I would wait it out just a little while longer. Talon seems like a good company.
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Old 05-15-2012, 11:10 PM
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Guess I'm not the only one. :-)

Shield and XDM
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Old 05-15-2012, 11:20 PM
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Quote:
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OMG Relax guys. Maybe the poor man's in the Hospital or has a family emergency. He's always been top notch. I have got quite a few grips off of him and this is not the norm..
That's why I just hope things are OK on their end, but life happens, I wish them nothing but the best.
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Old 05-15-2012, 11:23 PM
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Maybe he's gotten so many orders he's run out of materials to make the grips with?

In checking his website, I noticed that he's got the message "Phones will be down today". Usually when I see this sort of message it means that the business is moving to a new location. At this point it's all conjecture on our part. Hopefully orders will start shipping soon...
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Old 05-16-2012, 03:22 AM
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I have ordered 2 sets on the 7th and 8th. Haven't received them but I have spoken to a Talon rep who said it was a materials issue. They ran out of material and was getting it in and then had to catch up on all the orders.

I am anxious but it in no way affects me shooting my gun

Be patient as good as the Talons are it reminds me that good things take time and based on orders I would have to believe the Talon Grips have gripped (lol) gun owners around the country.
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Old 05-16-2012, 08:28 AM
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They are selling like Hot Cakes, and they are raising the Prices. My Granulated were 10.99 on 4-27 (received 4-30). The grips are now $14 or $15 dollars. Business was BOOMING for them, and it's a nice product.

They really fit the Shield beautifully.
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Old 05-16-2012, 08:51 AM
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Quote:
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OMG Relax guys. Maybe the poor man's in the Hospital or has a family emergency. He's always been top notch. I have got quite a few grips off of him and this is not the norm..
If the business is still accepting and processing payment, someone should be responding.
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Old 05-16-2012, 04:13 PM
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Quote:
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OMG Relax guys. Maybe the poor man's in the Hospital or has a family emergency. He's always been top notch. I have got quite a few grips off of him and this is not the norm..
Same here, he has always been a top notch guy. Sometimes life throws you a curve ball. He may be sick or have an issue with one of his kids. That for me would put everything else on the back burner. Kids come first!
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Old 05-16-2012, 05:49 PM
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Quote:
Originally Posted by sup View Post
OMG Relax guys. Maybe the poor man's in the Hospital or has a family emergency. He's always been top notch. I have got quite a few grips off of him and this is not the norm..
Understood and I agree, if there is some sort of family emergency then that trumps all. Would in house.

As an aside, if you want to relate your past positive experience with the company then that is appreciated and comforting BUT I do not appreciate your "OMG Relax guys" comment. That you can keep to yourself...
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Old 05-17-2012, 07:14 AM
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Talon site says shipping and emails have begun again after restocking. They ran out of materials due to the DEMAND.
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Old 05-21-2012, 07:20 PM
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Talon has updated their website with the following:

"We are going through changes within the company, orders are currently suspended. Please check back for status updates.
If you have placed an order but not received it, we will contact you with options.

Thank you for your patience."


Link to their website: Talon Grips for Glock, XD, XDM, Kahr, Ruger and Kel-Tec Pistols. Free Shipping!
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Old 05-21-2012, 08:39 PM
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This doesn't sound good. Wonder if Hickok45 knows what's up, he's pretty tight with them. Sure hope this ends up well
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Old 05-21-2012, 09:14 PM
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News from Talon Grips is even more confusing...

There are two recent reports on their Facebook page:

1. On Saturday indicating that they are having manufacturing and software issues.

2. On Sunday indicating that the owner of Talon Grips has passed away.

https://www.facebook.com/pages/Talon...10115732412975

Last edited by Martimus; 05-21-2012 at 09:19 PM.
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Old 05-21-2012, 09:40 PM
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Quote:
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News from Talon Grips is even more confusing...

There are two recent reports on their Facebook page:

1. On Saturday indicating that they are having manufacturing and software issues.

2. On Sunday indicating that the owner of Talon Grips has passed away.

https://www.facebook.com/pages/Talon...10115732412975
That's so sad to hear, my thoughts & prayers are with them.
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Old 05-22-2012, 09:26 AM
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Such a Shame, the company had a good product, I hope it can continue on with somebody.
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Old 05-22-2012, 09:34 AM
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Quote:
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Such a Shame, the company had a good product, I hope it can continue on with somebody.
Indeed. I'm looking for an email from them outlining my options for my pending order placed on 5/9. I'm willing to wait for my grips if the company can re-group and continue to provide the same quality product...
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Old 05-22-2012, 09:38 AM
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Order placed 5/7, no email here yet either.

FWIW, the person who posted the death announcement had a pot leaf for a profile picture so I'm not 100% sure of the reliability of the claim. I would think a spokesperson for the company may have chosen something a bit different?
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Old 05-22-2012, 09:50 AM
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Yep, I saw that too. Info posted on Face Space has to be taken with a grain of salt, IMO...
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Old 05-22-2012, 12:30 PM
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I noticed that as well, but something is wrong as per the announcement on their web page. All we can do is wait and see.
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Old 05-22-2012, 01:25 PM
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Hope that everything will work out for them. They have a really good product (I have the rubberized grips for my Shield)and excellent customer service.
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Old 05-22-2012, 01:53 PM
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Quote:
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This doesn't sound good. Wonder if Hickok45 knows what's up, he's pretty tight with them. Sure hope this ends up well
From Hickok himself on Glock Talk website:

I've had considerable communication with Derik in recent months and weeks about grips for the Shield and such. My last text from him was on May 11th and things seemed fine.

He's always responsive to texts and calls, so I fear for the "worst," too. I've not gotten any response from his cell number, either text or voice, so I just don't know yet what's going on either. I'm deeply saddened by this, as I've been very impressed by what a great guy he is.

Is Talon Grips out of business - Page 3 - Glock Talk
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Old 05-22-2012, 03:58 PM
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Out of curiousity, I let my techie side take the lead last night and did some research on Talon grips.

Talon's web site is registered through GoDaddy by proxy so there wasn't a lot of good info. I then checked further and was able to find their business license... and Derik's full name. I researched further and found other info on him too. Since this sort of research quickly borders on an invasion of privacy, I backed off and checked the local newspapers in his area. No recent news reports listing his name and no obituaries. If what was posted is true, I suspect something should hit the local papers in his area in the next few days...

In reading some of the recent posts on Talon's FB site, however, it seems that some of the natives are getting quite restless over their $15. Sad to see people who seem to act like their $15 is more important than a man's life...
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Old 05-22-2012, 04:01 PM
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If Hickok can't get in touch with the owner, I'm worried it could be as bad as we've heard, but I'll hold out hope until something or someone has some hard facts.
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Old 05-22-2012, 04:21 PM
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My prayers and thoughts go out to Derek and family. It sounds bad, but hoping for great news such as a major server crash, materials issue, or something like that (much better than human demise...). I was fortunate to get the rubberized grips for my Shield around April 20th, and absolutely love them. A great product.

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Old 05-23-2012, 03:33 PM
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Anyone heard anymore on this?
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Old 05-23-2012, 03:44 PM
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I have not received an email from them yet on my pending order - Figure it may be next week some time...
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Old 05-23-2012, 05:51 PM
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I'm still waiting on talon grips as well, not a rush since I still don't have gun back there going on.
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Old 05-24-2012, 12:07 PM
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Everyone,

I just received an email and wanted to pass it on...


Quote:
Dear Talon Customer,

Friends and family appreciate your patience while we deal with the unexpected loss within Talon. We are doing our best to deal with our grief, while at the same time working to maintain the customer service and quality of product that Talon has always delivered. We are aware that you have an order pending and ask for your patience while we work through the changes. Our goal is to be filling outstanding orders within the next two weeks. We assure you that your product will be shipped, however, if the timing of this will not work, we will issue you a refund promptly. If you wish to receive a refund, please reply to this email with "REFUND" in the subject line and provide your name and invoice number in the body of the email.

Thank you in advance for your understanding.


Friends and Family of Talon
As a Pastor I am asking for our community at S&W Forum to pray for their loss and for just strength to gather the strength to move forward. Thanks a bunch,
Rick
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Old 05-24-2012, 12:54 PM
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I recieved that same email. My prayers are with the family.
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Old 05-24-2012, 02:22 PM
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What we feared appears to have come true. I join with Pastor Rick in asking us all to keep them in our prayers. They need the support now more than ever. God bless the Talon family during their time of loss.
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Old 05-24-2012, 04:11 PM
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Is it Derik that passed away? My prayers are with his family. the Business and its customers can wait. The family must come first
God Speed
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  #48  
Old 05-24-2012, 04:57 PM
Moonman Moonman is offline
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I assume it was Derik, as Hickok45 says no cell calls or texts to him were answered. Hickok45 said he always answered his calls.
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  #49  
Old 05-24-2012, 05:53 PM
Dohmein Dohmein is offline
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Never used his products but I heard good things about them and him as well. RIP
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  #50  
Old 05-24-2012, 06:08 PM
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OpsMgr OpsMgr is offline
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Prayers sent along with everyone posting above. My pending order can wait a few more weeks...
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