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  #1  
Old 12-26-2012, 05:09 PM
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Default New Shield missing parts

Hello all! I just received my Shield 9mm after a seven month wait, cleaned it and took it to the range. After several magazines of fmj 115gr Winchester white box I decided to call it a day. When I tried clearing the pistol, after dropping the magazine, I noticed that the round wouldn't eject when I operated the slide. The round was being held by the extractor. I had to push the round down into and out of the magazine well. I hadn't noticed during my initial field strip to clean it, that the ejector is missing. My Shield doesn't have an ejector! Has anyone else had this problem? Any guidance would be appreciated! Thank you for your time and consideration!
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Old 12-26-2012, 08:15 PM
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I doubt you would have gotten through several mags of ammo, without the ejector. Would have most likely jammed in the breech. Have you checked the left side of the sear housing for the remains of the ejector? It sticks up about 1/4 inch and should be obvious, except missing the tip. However the gun has a full warranty. If you feel comfortable replacing the ejector, S&W will likely send you a new one, or they just might want to see the gun to try to figure out what caused the issue. Don't think the gun got shipped missing the ejector, but anything is possible. Advise if the part is there, but missing the tip. If you don't want to do the install tell S&W and they will have you ship it back to them.

Bob

Last edited by robkarrob; 12-26-2012 at 08:20 PM.
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Old 12-26-2012, 10:19 PM
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Thanks for the reply. I field stripped the pistol and removed the sear housing and the ejector is missing. You can see where the ejector should be but isn't. When I shot the pistol, I shot a magazine and a half, while it did eject the casings, the ejection wasn't positive. The ejector isn't broken, it isn't there. Unfortunately, the Smith and Wesson offices are closed until January's 2nd. Oh well, I'm sure Smith and Wesson will make it right.
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Old 12-26-2012, 11:34 PM
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Tango you might just wanna order a ejector. Most the time there not that expensive. Then call Smith and Wesson once there off vacation and tell them hey you shipped my gun with out a ejector can you send me one.

That way you have a spare with out having to wait.
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Old 12-27-2012, 08:35 PM
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Another first, no ejector. S&W quality is control is pretty bad when they send guns out with missing parts.

Bob
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Old 12-27-2012, 09:27 PM
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Can you post some pics? Hard to believe that it was shipped without an extractor.
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Old 12-27-2012, 09:44 PM
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I have an M&P 9c and I did a side by side picture, if I could post a picture I would. I'm missing the ejector, not the extractor. I am absolutely positive that the ejector is missing and not broken. I'll figure out how to post a pic and get one up as soon as I can. Thanks!
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Old 12-27-2012, 09:56 PM
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Here's a picture of my Shield on the bottom and my 9C on the top. Thoughts?
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Old 12-27-2012, 10:19 PM
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Quote:
Originally Posted by Tangoalphawhiskey View Post
Here's a picture of my Shield on the bottom and my 9C on the top. Thoughts?
That would be a picture of a Shield missing its ejector, completely. Doesn't look like it broke off either, just nothing there.
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Old 12-27-2012, 10:36 PM
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Um, George looks like we're short one ejector!
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Old 12-27-2012, 10:40 PM
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wow, comforting to know if one does break an ejector the gun still functions.

Guess I'm a glass half full guy.
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Old 12-28-2012, 02:00 AM
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Yikes! That doesn't bode well for S&W QC. Sorry for your troubles, that stinks.
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Old 12-28-2012, 03:08 AM
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Some models of the M&P series have an ejector that's all but just hanging there. Fairly easy to lose it when working on the gun (as in "installing a DCAEK kit", for example), but more in line with this situation, it probably fell off during final assembly. Since the gun can work without it (although I'd not trust it), it probably made it past the "fire a couple rounds" test.

Both versions that I've seen might be subject to this - and both will almost work .... Either way, it's a pretty trivial swap, but you do have to remove the sear block. Randy Lee's DCAEK install videos cover that well enough, and there may be others out there.

(I've done three of those, and pulled two of them apart a second time for a RAM kit. The toughest part, besides not dropping the ejector or forgetting it, is getting the thing to line up and drop into place as you're done and ready to drive the pins back in place. DO grab up a matching roller pin punch - 1/8", I think - though. A standard punch will trash the roller pin.)

I'm not sure who's got the ejectors - maybe Speed Shooter's Supply. Somebody should have a source if S&W won't sell one directly. (Pretty sure they will.)

Probably about a half-hour of bench time if you have to grab a local smith. No idea what they're charging now, but $50 would have been a good guess the last time I needed one. He's deceased, so I can't call him and ask .... I've got a hell of a plan with Verizon, but....

Not quite inexcusable to leave that part out, but leaving out the trigger would be easier to spot.... My little KelTec P3AT has an ejector that just sits in the frame. You MUST keep a couple spares 'cause they get lost during cleaning stripdowns, although a bit of grease will usually hold it in long enough to get the slide back on.

Then there was my brand-new 1973 Rambler Ambassador. I took it out to the former day job office (I was still working there until about 1992) and one of my buddies wanted to see how the reclining seats (unusual at the time) worked. Well, he reclined the driver's seat, and it refused to latch back up.... I was able to get the seat belt to hold the seat up well enough to get it back to the dealer's, and one of the guys fixed it pretty quickly. Seems that there were three ways to install the clutch assembly (no power), and two were wrong.... How did that get out of the assembly function? Easy.... When "new", there were enough burrs and other crud in the assembly that it sort of worked, and once latched up, stayed that way. But play with it a bit, and....

$4300 for that car - that's about $25,000 for a similar model today - and sidelined by a trivial assembly error - the part was there, but the designers didn't do a good enough job forcing the assemblers to get it right.... (The kid just bought herself a new Cherokee. I know there's a battery up there someplace, but all I could find were a pair of extra terminals on the fender well sides. I bet somebody leaves the battery clean out of one of those someday - it can be jump started, and will run, until you switch it off....)

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Old 12-28-2012, 05:42 AM
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Thanks for the post and picture. My shield is missing the yellow sear. The gun works fine, I just have to pull the trigger to disassemble it.
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Old 12-28-2012, 08:21 AM
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Quote:
Originally Posted by robkarrob View Post
Another first, no ejector. S&W quality is control is pretty bad when they send guns out with missing parts.

Bob
Actually, I think the coolest part is that it worked without an ejector. Brilliant!

I knew that most semi-auto pistols will function fine without an extractor - the physics behind this are explained by Bob Dunlap in one of the AGI videos, but I really did not realize the M&P would run without an ejector.

It is nice to know that it will work in an emergency or in the event of a broken ejector!
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Old 12-28-2012, 02:26 PM
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Just tested by removing the ejector on my Shield 40. This is a desktop test, not actual firing. The casing is held in place when the slide is fully extracted. I tried pulling the slide back hard and fast, the extractor still held the casing firm. When I released the slide, the casing went back into the chamber. Under actual firing, the slide retracts much faster that I can move it by hand.

Now this was without the magazine inserted. So the only reason I can figure why it might eject the casing is when the slide retracts, the magazine spring/follower pushes the next cartridge up, and that next cartridge knocks the casing being held in place by the extractor. I tested this theory and it works. The casing is knocked out when the next cartridge, in the mag, hits the casing. That next cartridge is moved high enough to contact the casing being held by the extractor, prior to the slide moving forward. I said knocked out, not ejected out. I would guess under firing the spent casing would fall out maybe a few inches, not the 6-8 feet when actually ejected out. I would question the last casing being ejected, when there are no more cartridges in the mag.

Bob

Last edited by robkarrob; 12-28-2012 at 02:34 PM.
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Old 12-28-2012, 02:54 PM
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Quote:
Originally Posted by robkarrob View Post
Just tested by removing the ejector on my Shield 40. This is a desktop test, not actual firing. The casing is held in place when the slide is fully extracted. I tried pulling the slide back hard and fast, the extractor still held the casing firm. When I released the slide, the casing went back into the chamber. Under actual firing, the slide retracts much faster that I can move it by hand.

Now this was without the magazine inserted. So the only reason I can figure why it might eject the casing is when the slide retracts, the magazine spring/follower pushes the next cartridge up, and that next cartridge knocks the casing being held in place by the extractor. I tested this theory and it works. The casing is knocked out when the next cartridge, in the mag, hits the casing. That next cartridge is moved high enough to contact the casing being held by the extractor, prior to the slide moving forward. I said knocked out, not ejected out. I would guess under firing the spent casing would fall out maybe a few inches, not the 6-8 feet when actually ejected out. I would question the last casing being ejected, when there are no more cartridges in the mag.

Bob
Bob,
You are correct, the gun functioned under actual firing conditions. The spent casings didn't actually eject, they were pushed out more than likely by the next round. The last round stove piped, but the gun did function. More importantly, I'm surprised Smith and Wesson shipped this gun out missing an ejector. Doesn't say a lot about their quality control in my opinion.
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Old 12-28-2012, 07:14 PM
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That's what I said earlier, what is with their QC. I had the mag drop problem and wrote a letter to all top S&W Executives. I received a reply from their Legal Council. The letter stated in this order:

1. S&W's highly trained engineers with decades of experience in firearms design, do not believe that any problem exists with the design, safety or performance of the M&P Shield.

2. While it is true that some pistols have been returned to S&W raising this performance issue, the number is few considering the tens of thousands of M&P Shields produced.

3. A few instances of product return has suggested the possibility of a parts variation creating a potential fit issue, and we have taken action to remedy and repair the pistols under S&W's warranty policy.

4. S&W has been proactive in relying upon information gathered from field returns to design the M&P Shield in such a way as to enhance the overall fit of the magazine well and magazine catch.

So as you see the first part of the letter said that no problem exists. Then they say the problem has been minimal. Then they say they have redesigned the area that was creating the problem. This was a much bigger issue than they are willing to say. What constitutes a minor problem to them? Is it 100 guns, 1000, or 10,000. They had a big issue and it took them a long time to fix it. They had my gun in the factory for seven weeks, for a minor issue.

Bob

Last edited by robkarrob; 12-28-2012 at 07:29 PM.
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Old 12-28-2012, 09:11 PM
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My M&P 9 Shield came without the pin securing the yellow disassembly lever, it was only held in by spring pressure. The pistol never left the gun shop so I can't say how it shoots. I've been to the shop twice and the pin has been ordered 3 times with the promise that it will be there in a week. I can say that the S&W cutomer service speaks a lot of BS! The pistol was purchased the day before Thanksgiving and it still sits in it's box at the gun shop.
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Old 12-31-2012, 03:26 AM
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Ranger Dave, after setting at your LGS for so long, why has it not been sent back to S&W?? It might be faster to send it for repair than for them to find Pin!!
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Old 12-31-2012, 11:58 PM
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Quote:
Originally Posted by Ranger Dave View Post
My M&P 9 Shield came without the pin securing the yellow disassembly lever, it was only held in by spring pressure. The pistol never left the gun shop so I can't say how it shoots. I've been to the shop twice and the pin has been ordered 3 times with the promise that it will be there in a week. I can say that the S&W cutomer service speaks a lot of BS! The pistol was purchased the day before Thanksgiving and it still sits in it's box at the gun shop.
That sucks, I'd send it to S&W to get fixed or demand a refund from my LGS. BTW Welcome to the forum!
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Old 01-02-2013, 09:16 AM
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Update on my Shield:
I called Smith and Wesson this morning, I was told that because this is such a new gun a parts list wasn't available to the customer service reps. They couldn't just send me an ejector and that I would have to return the pistol for warranty repair. They also couldn't guarantee a turn around time. I'm not very happy right now with Smith and Wesson! When I asked how this could have happened, how this pistol got through quality control, I was told that if the gun fired, that it was considered operational and would indeed pass a final quality control check. Wow! This isn't something I would expect from a company the size of Smith and Wesson.

I now have to send back a pistol that I waited seven months for with no guarantee of when I'll get it back! Way to go Smith and Wesson!
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Old 01-02-2013, 09:35 AM
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Don't be too turned off by their timeline for repairs.
They will indeed rush it back ASAP.
Giving exact timetables can cause more problems than saying nothing.
Couple months ago, my Shield 40 only took 4 days for them to correct 4 issues with it, (mag drop, short front sight, hanging off the left rear sight, trigger job, all free under warranty).

At least you can be thankful you do not have another popular handgun from a different company, where they require 6 weeks after receiving weapon before they even start to look at it, and phone calls prior to the 6 week time always end with, call us after 6 weeks.

Last edited by RobsTV; 01-02-2013 at 09:40 AM.
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Old 01-02-2013, 09:51 AM
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Quote:
Originally Posted by RobsTV View Post
Don't be too turned off by their timeline for repairs.
They will indeed rush it back ASAP.
Giving exact timetables can cause more problems than saying nothing.
Couple months ago, my Shield 40 only took 4 days for them to correct 4 issues with it, (mag drop, short front sight, hanging off the left rear sight, trigger job, all free under warranty).

At least you can be thankful you do not have another popular handgun from a different company, where they require 6 weeks after receiving weapon before they even start to look at it, and phone calls prior to the 6 week time always end with, call us after 6 weeks.
I'm turned off by the whole experience. This is a fairly simple fix, but instead of finding an ejector and sending it to me to install, I have to send the pistol back. If the pistol needed repaired I would be o.k. with it, but it doesn't need to be repaired, it needs to be completed. I'm very frustrated right now because that wasn't the answer I was expecting from Smith and Wesson. Thanks for the reply.
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Old 01-02-2013, 01:18 PM
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Problem is the ejector is Shield specific. Not the same as in the M&P c's. So the only place to get the ejector is S&W. They are not selling any Shield parts to the public, so you'll have to send it back to them. S&W states they not selling parts for the Shield, but for about the last 1 1/2 months several of us members of this forum have purchased factory 9mm Shield barrels from Guns and Gear Outlet. Barrels are prohibited to be sold to the public by S&W, but they will sell them to distributors, who can in turn sell them to us. Crazy policy, but at least we found a source for the barrels.

Bob
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Old 01-02-2013, 01:52 PM
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Thank you for the heads up Bob. Great YouTube channel by the way!
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Old 01-02-2013, 07:16 PM
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First of all, try to relax.

Yes, mistakes can happen during production. It's easier than you might think to forget to install (replace) an ejector in the M&P. (Forgetting to install the ejector which slides back into the sear block, or the one that just rests against the left side of the sear block, depending on the caliber/model of the block.)

This definitely isn't the first time a gun's slipped through assembly & inspection with an issue, or simply a missing or wrong part, from one of the gun companies. Won't be the last.

Unless you know how to remove the sear block assembly and install the ejector (and not just from watching some video clip), let the company do it under their lifetime warranty. They're pretty quick about it. (And it's less than a 5 minute repair, taking their time.)

It's not "completing" the pistol. It's "correcting" a production/assembly issue.

BTW, if you don't include the original magazines when you return your Shield for repair, they might include 1 or 2 of them when they return the gun. It's happened. Depends on whether they have any new ones at hand when the gun comes across the repair bench, though. Cross your fingers. (Other folks have found night sights installed on their pistol during a repair.)
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Old 01-04-2013, 05:46 PM
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Fed ex picked up the Shield today...now we wait!
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Old 01-18-2013, 02:50 PM
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Final update on the Shield: I sent the pistol out and got it back today. Fourteen day turn around, not bad. The Shield now has an ejector and for my troubles, they included more magazines. Now to go shoot! Everyone be safe out there and have a good day!

Last edited by Tangoalphawhiskey; 01-18-2013 at 02:54 PM.
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Old 01-18-2013, 07:46 PM
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Good for you. You deserved to get something back for their screw up (missing ejector) and loss of use. The turnaround time was fast (4 days shipping and the warranty dept. closed on weekends). Thanks for letting us know the outcome. Now you can enjoy your gun.

Bob

Last edited by robkarrob; 01-18-2013 at 07:54 PM.
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Old 01-18-2013, 07:48 PM
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So business the old fashion way is not entirely dead. S&W did a good thing, this is how business should be conducted......not expected but appreciated by the customer.
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Old 01-19-2013, 12:58 PM
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Quote:
Originally Posted by Tangoalphawhiskey View Post
Here's a picture of my Shield on the bottom and my 9C on the top. Thoughts?
The (yellow) take down lever on bottom pic looks like its been bent and distorted. I wonder if this happened because the extractor broke or was it the result of 'no' extractor being installed from the factory. This lever will be pushed up when a mag is installed. Hmmm!! IDK what the answer is...good luck and happy shooting.
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Old 01-19-2013, 01:11 PM
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Default New Shield missing parts

I picked up a new shield from my LGS a few days ago. After the background check was approved, he opened the box and handed me the pistol to inspect.

I cleared it. Checked the action with both mags. Field stripped and inspected it. Reassembled it, checked the action again,and verified the serial number with the box and receipt. All was well.

No comments, questions, or concerns from the seller. This is why I like local, non-chain dealers.


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Old 01-31-2013, 04:42 PM
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The latest update in my missing part saga is that the pistol is at the S&W factory for a "Factory" repair. Hope that they can put it together correctly this time. After sending the LGS two take down levers instead of the pin in the sear block they told my gunsmith, "Oh, that's a factory repair, we'll send you a FEDEX label so you can send it to us." So it's January 31st only two months and 10 days after purchasing the pistol ... some day after getting it back I'll let you know if/how it shoots! Maybe I'll get a free pistol mag for being so patient ... naw, I'd be lucky to get a "We're sorry!"
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Old 01-31-2013, 11:05 PM
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Wink glock missing ejector

had this hapen wiith mod.19, qc sent a new one got traded for a m&p 9 no more glock issues!
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