Once the gun leaves the factory, there are typically 4 influences that are beyond the control of the gun maker ...
The
Shooter (grip technique, balance/stance, etc).
The
Ammunition (quality consistency, specs & power).
The
Maintenance practices.
The
Environmental factors present when the gun is used.
The most common issues that seem to create "problems" usually tend to be the
Shooter &
Ammo factors ... with emphasis on the shooter.
If your wife can shoot the FS M&P 9 well, with no issues, but not the smaller 9c (less slide run & slide mass, as well as faster slide velocity and cycling), there's a good chance she may need to look to making sure her grip (firm, locked wrist) and stance (balanced slightly forward, not with her upper torso "leaning" back) are good. Fatigue over a range session can have an effect on these things, too.
If it were me?
Clean the gun, including the mags, and then lubricate it normally (not the mags
). Look for anything that looks out-of-spec or damaged (compared to your M&P 9).
Make sure the ejector is present. Really. (Easy to miss when assembling the sear housing block.
)
Use good quality ammunition to help eliminate the "ammo" as the problem. Really. (I prefer to use good quality ammo made by one of the major American ammo companies, myself).
Also, consider that budget 9mm 115gr ammo may be loaded at the very bottom of the normal power range ... and this, added to any slight variation of shooter grip/balance deficiencies, might create the potential for reduced slide run ... "short-stroking" the slide, and causing failures-to-eject (case to clear the ejection port). It's a "timing" thing. A brand new stiff recoil spring
may contribute to this when lower powered ammo is being used, until it loosens up a bit from use.
(Conversely, over-powered ammo can also create the potential for slide cycling, feeding & extraction/ejection "timing" issues, too.)
Just some thoughts. No way to really guess what's happening (or not happening correctly) unless I could be present to inspect the 9c & the ammo, shoot it myself and watch you folks shoot.