Brand new shield. Picked it up this morning. I field stripped to clean. When I did, the sear disconnect just fell out of the frame! What to do?!

Seriously ,Bring it back to the dealer. What else would anyone do? I wouldn't be posting on the forum, I'd be high tailing it back where you bought it.

Planned on it. Unfortunately after 5 on a Sunday doesn't allow for it now. Kinda upset by this.

Fair enough... but no worries, fixed tomorrow morning. Id almost bet they swap you out the gun in store. If all is asnyou say, you got no problems

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NeedleFreaks Tattoo

Will you post some pics of that here? I'd like to see it. I would agree with above. Gun store should replace with a brand new one tomorrow. No question.

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40c FS,9Shield(2)40,9Pro

If you read the fine print on most gun store's receipts, it will say that once you leave the store with a gun, any problems are between the owner, & the mfr of said defective gun. I know that's our policy at work, & the last 2 gun stores where I have worked. That being said, it is possible that if your store has plenty of Shield's laying around, they might swap one out for you. But don't be disappointed if they tell you to contact the mfr about repairing your defective gun. After all, should they swap the gun, & send it to S&W, when it comes back, it can't be sold as new, as it was already sold once. Good luck. GARY

Gary:

Just taking your post a tad further, if the buyer has to handle the warranty work, and if the manufacturer doesn't supply a "will call", the dealer ought to at least ship the gun for the purchaser. Even if they charge you $40 (roughly "cost" the last time I asked), it beats $80+ at UPS or FedEx.

I would expect a dealer to handle the whole thing, but not a swap, for a while.

Regards,

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Stu.

OH, I agree, but that opens another can of worms. The dealer does this for the buyer of the defective gun. The buyer calls S&W to check on the progress of his gun. He gives his name, but there is no record of "Jim Smith" sending a gun to them, as the gun store sent it in. Since Jim isn't the gun store, they won't tell him anything. And Jim can't expect the gun store to call S&W every other day asking when the gun will be ready, as they have many things going on in the day to day operation of the store. This is why I think it's best that the customer send in the gun himself. At least send it from the store for ease of shipping, but make sure his name is on all documentation, so he can call S&W to verify progress on his gun. Again, good luck. GARY

Gary:

Point well taken....

However, the dealer should be able to put your name on the "process" at the same time. Or just quietly handle the shipping - FFL-to-manufacturer is a lot cheaper.

The one time I did that, Colt sent a note to the dealer at the store, with my name on it, and the store somehow didn't notice that.... Couple days later somebody spotted it.

(FWIW, non-warranty repair. Colt wanted about $400 to replace all of the aftermarket parts with genuine Colt, but refused to actually fix what was wrong, or warranty the result. I thanked them, and then sold the slide to a friend, and put a Kimber .22LR conversion kit on the frame. Defective frame - unknown whether the original owner or I damaged it. I inherited the gun in very used condition, and couldn't ask the original owner. Very long-distance call, involving mediums and crystal balls.... Ouija board didn't work - his line was busy. Haunting somebody, I guess.)

I think the manufacturers would gain a lot of points from "us" if they'd provide a "will call" with an RMA if it's not warranty work - just ask for a VISA or a check first.... Warranty work should get a "will call" automatically.... Does open the "well, is it really warranty?" question, but once they get the gun, asking for $40 to give it back probably would work.

Seems like there's a 4473 and NICS check required to return a gun when the store gets involved, though. The big plus, presuming the store doesn't lose the fool thing, is that there's "always" an adult there to receive it. None of that finding a little post-it note on Friday afternoon stuff ....

Regards,

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Stu.

Not necessary when sending a gun out for repair. Unless S&W should send the OP a brand new different gun. GARY

Update... Took the gun back to the shop yesterday. Pretty much the whole staff are m&p armorers. After I got through the suspect questioning of, "you just pushed the lever and it fell out? Right..." (Arrogance, I love it, though I understand why) we found out that the pin holding the lever and the spring was not in the gun. Gunsmith was not even sure how the pieces were kept in place. Quick fix. No need to ship back.

We had a similar policy at our store. If the gunsmith could repair the gun in a few minutes, we would do that for the customer w/o charge. But if the problem was more serious, a trip to the mfr was in order, but not a replacement gun. Glad it all worked out.