You're welcome
I started off with the Hornady Critical Defense .40S&W 165gr as well. My Shield didn't like them like my FS M&P did. Kept getting FTF, likely due to the polymer tip of the bullet.
I sent my Shield back twice before it was flawlessly fixed. The polished the feed ramp, replaced my my guide rod/spring, and lightened my trigger (unrelated). Now it eats everything, including the Hornady's, but I've since standardized on the Speer Short Barrel Gold Dots which were always reliable in my Shield.