Yet another positive S&W CS post. I was putting my Shield back together on my deck after cleaning last Saturday, and my hand slipped on the slide as I was attempting to insert the pin. The slide flew off about 2 yards and hit the deck railing, and bounced back onto the deck. The recoil spring & rod assembly was nowhere in sight.
The deck boards are about ¾ -inch apart, so I figured the assembly flew back with the slide and fell between the boards. Not wanting to crawl around beneath the deck, which is covered with years of autumn leaves and hidden treasures of cat s**t, I figured it was lost forever.
I called CS on Monday, and spoke to Frank. I explained my situation, and Frank was very understanding. He said that he would send me a replacement, free of charge. I received a notification that the assembly was mailed today via FedEx.
Gotta love S&W CS.