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  #1  
Old 03-19-2017, 08:31 PM
Groundhog34 Groundhog34 is offline
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I bought a new Shield custom shop 9mm yesterday. Today I took it out to fire a few rounds. The first round fired hit the target a coke bottle at 10 yards. However I had a major problem. The spent shell ejected but the slide locked back and I mean locked it is immovable. The slide release does nothing. I am an experienced shooter do not limp wrist I am left handed so do not ride the slide stop. I plan on calling S&W in the morning but any ideas?
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Old 03-19-2017, 08:38 PM
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Some people have that issue, it look like there is a spot on the barrel that catches on the slide. The best solution is to call S&W.
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Old 03-19-2017, 09:05 PM
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With such an immediate problem returning it to your dealer or to S&W directly makes sense. It is a warranty issue.

However, since you asked, it seems you may be willing to fix it yourself if it is simple and quick. Without knowing more, I'd guess you can.

The Search function on these boards sucks, making it hard to easily find similar threads that already cover almost every topic/problem.

From just within the past week on your same experience:
New 9mm M&P Shield - slide getting jammed back.

Shield slide sticking back

In short, there may be a lack of clearance between the sides of the barrel immediately in front the square chamber and the corresponding area in the front slide barrel hole when the slide is back contacting the breech.

Get it unstuck by covering a piece of wood with a couple of rags and while holding the gun vertically, barrel down, gently tapping the muzzle on the wood until the slide releases and comes forward.

Then remove the barrel from the slide. Remove a little material from each side of the barrel. Do not relieve the slide hole. Reassemble with a little grease. Rack your slide hard. If it doesn't stick, shoot it.

If the problem is not resolved, there is a different problem. Send it back. Your minor effort on the barrel area should not interfere with your warranty claim.

Last edited by CB3; 03-19-2017 at 09:49 PM.
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Old 03-23-2017, 07:35 PM
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I had that problem the first time I shot my shield. I was totally bummed and started doing research on here. I referenced the thread that Shield9mm mentioned, but also saw some who had success with a good, thorough cleaning.

I field stripped mine, and cleaned it within an inch of it's life. After I've taken it to the range 3 more times and put about 400 more rounds through it. No issues at all since.

I also found that certain types of ammo would cause some FTE's or jam ups...seems like the 124 gr or higher shoots like a dream but it's hit and miss with 115 target rounds.

Not sure if this helps at all, but that's been my experience.
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Old 03-23-2017, 09:43 PM
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I have sent it back to S&W. After researching on this and other sites it appears this is a common and ongoing problem. Shame on S&W for continuing to ship pistols with this issue. They know there is a problem but continue to compound it especially from the Performance Shop. It should be called the schlock shop.

Last edited by Groundhog34; 03-23-2017 at 09:47 PM.
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Old 03-24-2017, 11:21 PM
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New 9mm M&P Shield - slide getting jammed back.
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Old 04-05-2017, 08:50 PM
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Update yesterday 4/4/17 I called S&W I was told it would be 3 weeks before a gunsmith looked at my pistol. Horrible customer service especially from the performance shop. While I believe the shield to be a good gun with industry standard return rate I am very unhappy. A month without a new gun is unacceptable. It is obvious that my gun was never test fired before it left the factory. Class action suit?
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Old 04-05-2017, 11:08 PM
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I assume they told you 3 weeks which is probably normal turn around time. Your gun is not the only one they are repairing. More than likely it will be sooner. Also how do you know they didn't shoot the pistol. This issue doesn't occur ever time a round is fired. But be patient and I'm sure you will be happy in the end.
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Old 04-23-2017, 10:45 AM
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An update S&W has now had my pistol for 1 month. When I called last week I was told that it has not been looked at yet and to check back in 2 weeks. I am VERY unhappy. What can I do?
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Old 04-23-2017, 02:50 PM
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I purchased a 9mm Shield yesterday and today at the range the slide locked open 4 times with rounds still in the mag.

Quote:
Originally Posted by Shield9mm View Post
Some people have that issue, it look like there is a spot on the barrel that catches on the slide. The best solution is to call S&W.

This seems to be what is happening to my pistol, the barrel is wedging it's self in the slide. A solid tap on the rear of the slide will put it back into battery.

When I get home I will give it a good cleaning/inspection, hopefully this will rectify the problem.🤞

Last edited by 85V65Sabre; 04-23-2017 at 02:52 PM.
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Old 04-23-2017, 03:38 PM
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Quote:
Originally Posted by Groundhog34 View Post
An update S&W has now had my pistol for 1 month. When I called last week I was told that it has not been looked at yet and to check back in 2 weeks. I am VERY unhappy. What can I do?
Wait 2 weeks and check back.

FWIW, I feel your pain - I'm not poking fun. That sucks that you bought something new with those kind of issues and the manufacturer is taking so much time to fix it.

I know someone who had an issue with a Taurus (yeah, I know), and it took them A YEAR to get the gun back to them.
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Old 04-23-2017, 06:02 PM
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I just finished the cleaning/inspecting of my Shield, I did not see anything that looked out of the ordinary to me.

I reassembled the pistol BONE dry, then hand cycled the slide.
Twice it locked open out of maybe 50 cycles, when this happens the barrel is tight. I can NOT wiggle the barrel with the slide stuck open & I can't tell where it's bound up, smack the back of the slide with the palm of my hand and it goes forward.

I took it apart again, this time I reassembled DRIPPING WET with oil. Then hand cycled the slide 100 times without it locking back.
This maybe from not being able to slam the slide open with my aging hands.
I will hand cycle it a few times in the next week, and follow up with a trip to the range next weekend then report back with my results.

Last edited by 85V65Sabre; 04-23-2017 at 06:04 PM.
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Old 05-01-2017, 07:50 PM
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Hi, new to the forum, just bought a shield 9pc, had same issue with slide locking back while rounds were still in magazine. Happened two or three times, hitting rear of the slide with my palm would release it. It was past the where the slide lock would lock it. It occurred in the first several magazines, then I ran the next 80 rounds or so with no problems. I took it apart after moving the slide back and forth and noticing a slight binding. After examination I noticed a little raised portion in the frame on the very edge after the slide tabs. You could feel it with your finger, I took a nail board from my wife and smoothed it out, put it back together and it feels better. I haven't shot it yet, but I'll let you know when I do.
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Old 05-02-2017, 03:45 PM
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I took my new 9mm PC Shield to the range today and had the same issue twice in the first 15rds. The slide was locked back solid and I was very perplexed because the slide lock was not engaged and the cartridge was not jammed.


The first time this happened and I couldn't get the slide to go forward, I held the pistol in my right hand and rotated the takedown lever slightly down and then back up. Immediately when I started rotating the takedown lever back up, the slide cut loose. Unfortunately, part of my palm got caught in the ejection port when it closed.


Oh man did it hurt. I'm not talking about the pain and blood. I'm talking about the thought of this pistol not running 100%. The same thing happened one other time (minus my palm getting caught) and it didn't happen again. However, I was only able to shoot 50rds total. I'll put some more through it later this week.

Last edited by Bret; 05-02-2017 at 04:04 PM.
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Old 05-02-2017, 07:46 PM
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Bret-- sorry to hear that. I too noticed manipulating the TDL would get it to unlock when tapping the slide or barrel (careful!) didn't unlock it.

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Originally Posted by Boombeach View Post
Hi, new to the forum, just bought a shield 9pc, had same issue with slide locking back while rounds were still in magazine. Happened two or three times, hitting rear of the slide with my palm would release it. It was past the where the slide lock would lock it. It occurred in the first several magazines, then I ran the next 80 rounds or so with no problems. I took it apart after moving the slide back and forth and noticing a slight binding. After examination I noticed a little raised portion in the frame on the very edge after the slide tabs. You could feel it with your finger, I took a nail board from my wife and smoothed it out, put it back together and it feels better. I haven't shot it yet, but I'll let you know when I do.
Any more details on where the "raised portion of the frame" was?

I found this recently comparing two Shields.

The one on the right is the one that locked back at first. It came dry and locked back a few times until I thoroughly cleaned and lubed it. It shot w/o issue in two sessions since.



Take a look at the area next to each other between the take down levers.



When I noticed one was "polished" and the other wasn't, I notice it was raised and was probably polishing against the slide, but there are no marks on the slide. I tried to push it in secure but it does not want to stay in AS WELL as the other one. Not sure if means if something else behind the frame is out of place-- it might be but since it has operated flawlessly so far, maybe not.
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Old 05-02-2017, 08:50 PM
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I made it to the range this weekend with my Shield, but it was closed for clean up/improvements.Shield Locked Slide

Seeing some of the new posts of people having this issue led me to pull it out and give it a good look.
With the barrel & guide rod removed the slide moves freely on the frame. With the barrel installed (with out guide rod) I had the slide lock back a couple of times, it seems to only happen when holding the pistol on it's right side?????

I'm not sure what this tells me, other than my issue is the barrel & slide "jamming" and has nothing to do with
slide/frame clearance.
I will take it to the range this coming weekend and run some ammo through it and see how it works.

Last edited by 85V65Sabre; 05-02-2017 at 08:51 PM.
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Old 05-06-2017, 09:39 PM
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Quote:
Originally Posted by 85V65Sabre View Post
I purchased a 9mm Shield yesterday (4-22-17) and today at the range the slide locked open 4 times with rounds still in the mag.

The barrel is wedging it's self in the slide. A solid tap on the rear of the slide will put it back into battery.

When I get home I will give it a good cleaning/inspection, hopefully this will rectify the problem.🤞


Quote:
Originally Posted by 85V65Sabre View Post
I just finished the cleaning/inspecting of my Shield, I did not see anything that looked out of the ordinary to me.

I reassembled the pistol BONE dry, then hand cycled the slide.
Twice it locked open out of maybe 50 cycles, when this happens the barrel is tight. I can NOT wiggle the barrel with the slide stuck open & I can't tell where it's bound up, smack the back of the slide with the palm of my hand and it goes forward.

I took it apart again, this time I reassembled DRIPPING WET with oil. Then hand cycled the slide 100 times without it locking back.
This maybe from not being able to slam the slide open with my aging hands.
I will hand cycle it a few times in the next week, and follow up with a trip to the range next weekend then report back with my results.


Quote:
Originally Posted by 85V65Sabre View Post
I made it to the range this weekend (4-29-17) with my Shield, but it was closed for clean up/improvements.Shield Locked Slide

Seeing some of the new posts of people having this issue led me to pull it out and give it a good look.
With the barrel & guide rod removed the slide moves freely on the frame. With the barrel installed (with out guide rod) I had the slide lock back a couple of times, it seems to only happen when holding the pistol on it's right side?????

I'm not sure what this tells me, other than my issue is the barrel & slide "jamming" and has nothing to do with
slide/frame clearance.
I will take it to the range this coming weekend and run some ammo through it and see how it works.



I made it out to the range again today (5-6-17).

I started off by oiling the Shield Locked SlideShield Locked Slideout of the Shield again, so much in fact that I had to wipe the oil off of the outside of it every 2 mags for the first 6-8 mags.

I put 215 rounds down range and the slide never locked back on a loaded mag. I cleaned it up when I got home & lightly oiled it, while hand cycling the slide it seemed sticky a few times but did not lock open.

Next time at the range I will run it with the light oil that was applied after cleaning and see how it runs, then report back with my results.
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Old 05-07-2017, 12:38 AM
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Could it possibly be that the clearance between the forward sides of the barrel chamber are just a little too tight in the slide barrel hole? The slide barrel hole jams against the left and right outsides of the barrel chamber when the slide is fully rearward, like the other posts on this same problem pointed out, numerous times?
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Old 05-07-2017, 09:10 AM
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Quote:
Originally Posted by CB3 View Post
Could it possibly be that the clearance between the forward sides of the barrel chamber are just a little too tight in the slide barrel hole? The slide barrel hole jams against the left and right outsides of the barrel chamber when the slide is fully rearward, like the other posts on this same problem pointed out, numerous times?


Could be, obviously something is out of spec.
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Old 05-07-2017, 09:52 AM
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After having two of the locked back stoppages in the first 15rds of 50rds, I was able to make it back to the range. Note that I didn't clean or oil the pistol. I shot 25rds of Speer 124gr TMJ Cleanfire, 25rds of American Eagle 124gr TMJ NT, 50rds of Speer 147gr TMJ Cleanfire and 64rds of Federal HST 124gr JHP's. The pistol functioned 100%. Accuracy was below par at first, but did improve over time. I don't know if the accuracy improvement was due to the pistol getting better or me getting better with it. If this pistol will work through one more trip to the range, I'll forget about the two stoppages in the first 15rds.
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Old 05-08-2017, 07:43 PM
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The pistol FINALLY came back 7 weeks from when I sent it in. The work order said "deburr slide". Whatever was done remedied the issue I have fired 200 rounds without incident. The pistol is accurate and has little recoil, I guess due to the porting. Am I happy? No not really. This gun should have never left the performance center realizing that problems due occur with any manufactured product I can excuse the lack of quality control. What cannot be excused is a 7 week turnaround for a factory defective product. Either S&W needs to hire more gunsmiths or tighten up their quality control. Would I buy another S&W product? No there are too many other manufactures with better and quicker repair services: Walther, Glock, Springfield,Steyr and others.
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Old 05-08-2017, 08:24 PM
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Quote:
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No there are too many other manufactures with better and quicker repair services: Walther, Glock, Springfield,Steyr and others.
I can't speak regarding Glock, Springfield or Steyr as I've never had to utilize their customer service, though I do own multiple firearms from each. What I can speak about is Walther's customer service. I have a 40W&W PPQ that hasn't run reliably since I purchased it. It has been back three times for repair because various factory loaded cartridges jam when feeding. There are obvious chatter marks on the underside of the barrel. The first two times I sent it back, Walther shot a couple of magazines through the pistol and said that they couldn't duplicate the problem. I then spoke with them and offered to send other factory loaded SAAMI spec ammo for them to test with. I also included a video showing the pistol jamming multiple times. After looking at the pistol again, they blamed the US factory loaded ammunition, but they couldn't tell me what was wrong with it. They told me to use a particular load, but I pointed out to them that their manual says to use SAAMI factory new ammunition which I was using. They then told me that I had to pay them for return shipping. I told them no, that the pistol was worthless because it's unreliable and they need to keep it until they fix it. They bothered me for money about once a month for several months and then the pistol showed up at my house one day. Bottom line, if they don't know how to fix a gun that's not working, they will find something else to blame the unreliability on. If you buy a Walther, do so knowing that you're taking a risk and they won't back up their warranty. There's no excuse for S&W taking 7 weeks to get a firearm back to you, period. But that's light years ahead of Walther's customer service.
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Old 05-08-2017, 08:33 PM
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Quote:
Originally Posted by Groundhog34 View Post
The pistol FINALLY came back 7 weeks from when I sent it in. The work order said "deburr slide". Whatever was done remedied the issue I have fired 200 rounds without incident.

I'm sorry to hear that you feel that way about S&W.Shield Locked Slide
I sent a firearm back to another manufacturer for warranty work, it came back in short order but still had the same malfunction.
I no longer own said firearm and will not purchase another from that manufacturer.

I'm thinking that in 7 weeks I can put a lot of rounds down range to "deburr the slide".Shield Locked Slide
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Old 05-08-2017, 09:48 PM
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All this is why I will always try to fix a simple problem myself. The fix mentioned at the beginnng of this thread likely would have cured the problem in 10 minutes at the cost of some sandpaper--and no loss of warranty if it didn't work. Nothing to lose.
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Old 05-08-2017, 10:25 PM
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....but if I get jammed I always take out the mag.
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Old 05-08-2017, 11:00 PM
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Quote:
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All this is why I will always try to fix a simple problem myself. The fix mentioned at the beginnng of this thread likely would have cured the problem in 10 minutes at the cost of some sandpaper--and no loss of warranty if it didn't work. Nothing to lose.
I'm the same way-- I wonder if S&W would be against a DIY fix, if a fix required further disassembly than a field strip. That pic I posted above, it didn't just pop in in place but if I took out the roll pins I'd be able to see if I need to replace or re-fit the pre-existing piece.
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Old 05-09-2017, 02:26 AM
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Quote:
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I'm the same way-- I wonder if S&W would be against a DIY fix, if a fix required further disassembly than a field strip. That pic I posted above, it didn't just pop in in place but if I took out the roll pins I'd be able to see if I need to replace or re-fit the pre-existing piece.
First of all, if you have roll pin punches to remove pins from the frame and properly reinstall them, it would be difficult to tell if you had disassembled the gun beyond a field strip, unless of course you bugger something up or install and leave in non- factory parts.

However, and I don't mean this to sound flip or insulting, I really don't care. It's a gun worth $400 or so. If S&W looks at it and refuses to honor a warranty, I'm not out a whole bunch of cash if I just throw it away (not that I would). It's a mechanical device. If I and S&W can't (won't) fix it, someone else can. If not, eh. Move on.

I spent a lot of time and energy and emotion over the years with gun companies and products that didn't work. It was a learning process for me, both to know WHEN to go back to the company, how to deal with company, and when to cut my losses.

I agree that 7 weeks on a Performance Center gun turn around for a warranty issue is horrendous customer service, but if that had been my gun it would not have been sent back anyway, so I wouldn't have been exposed to that disappointment and frustration. Identified problem, identified solution, easy fix, I do it. Even if I have to disassemble a gun into every single component part.

Not everyone has the tools, experience or patience to do so, I know. So, if dealing with customer service is your only option, you have to learn to deal with it. Sorry.
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Old 05-09-2017, 08:56 AM
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Quote:
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It looks like the pinch point is where the barrel cants upward toward the slide. I'll bet the deburring was the area just above this area on the slide.
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Old 05-09-2017, 09:01 AM
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My pistol (the one pictured above) has not been deburred, just shot more. I'll take a look at the area when I disassemble it for cleaning.
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Old 05-09-2017, 01:21 PM
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I could not disassemble the pistol. The slide was locked as tight as Hillary's legs. Had I been able to disassemble it I would have been reluctant to deburr it myself if I could tell where it needed said deburring for fear of voiding the warranty or removing too much metal. The complaint is 7 weeks is ridiculous for a brand new out of the box product be it a gun, auto, motor, vacuum or whatever to be repaired. As for Bret's experience with Walther I have had the same problem with a PPS, I have also had similar issues with U.S. made Sigs.
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Old 05-09-2017, 01:31 PM
ScaryWoody ScaryWoody is offline
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I've only dealt with two other firearms manufacturers. I bought a Ruger LCR that had the issue of the chamber star offsetting. Sent in and had back within 5 days. I live near Glock and go right in. I have a Gen2 that I bought well used, chipped the frame on. I was all set to buy a new one but they replaced under warranty free plus all new internal everything free. Plus gave me promo stuff on my way out. I was hoping S&W would be as good.
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  #32  
Old 05-09-2017, 07:19 PM
greeenteeee greeenteeee is offline
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Quote:
Originally Posted by CB3 View Post
Not everyone has the tools, experience or patience to do so, I know. So, if dealing with customer service is your only option, you have to learn to deal with it. Sorry.
Missed this reply earlier: I used regular pin punches as I read they'd work fine. I took apart my standard Shield and noticed that piece having to be pushed in place in order to push it back into the frame. Punching the roll pins back in, they don't look "new" and black anymore. You can tell compared to the PC which I haven't torn down further than a field strip.

As of now it's not flush, but it's not causing problems locking the slide back-- just if it did down the road, if they'd have issue with me having taken it apart, then I'd be hesitant since the PC is less than a month old.

I took apart the standard Shield again for an Apex sear and some adjustments to the trigger bar loop. I can understand if they'd have an issue with that one, even if I replace the stock sear before sending it in because you can tell I've done some polishing..

Quote:
Originally Posted by ScaryWoody View Post
It looks like the pinch point is where the barrel cants upward toward the slide. I'll bet the deburring was the area just above this area on the slide.
Deburring in the slide? I don't have too many pistols, but they all seem to wear at the same spot of the slide from the barrel.

Last edited by greeenteeee; 05-10-2017 at 03:32 AM.
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