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Old 08-11-2017, 06:16 PM
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I just sent my 9mm shield back for the fourth time. (Correction= 5th time)
It has had issues with failure to extract since day one . No matter the type of ammo it will at some point fail be it the first shot of the day or number 250 .

I have read of this issue going back to 2013 and wish to know if anyone experiencing this issue has had it resolved.


The worst thing about this whole issue is , I really like this pistol. It points well . I shoot it very well and simply enjoy it right up to the moment it fails.

It was intended to be my EDC but for obvious reasons this pistol is worthless to me.

Additionally: I am quite disappointed in S&W . Both their inability to resolve this matter and the lack of integrity their staff has exhibited in dealing with his issue.
Example: The last time my Shield failed. It both had an FTExtract and the trigger mechanism locked up = pistol rendered completely inoperable .

S&W simply shipped it back without telling me what was done and what had gone wrong. After calling and speaking to the CSR I was told they replaced the slide assembly but still no explanation as to why the trigger group locked up.... Not exactly confidence inspiring.

I own many pistols of various makes .
Never have I had a pistol give me so much trouble.

This is my seventh S&W and likely my last. (Correction= 6th)

Yes this has turned into a micro rant, but I wish to know if anyone has had this issue resolved and how.

Thank you & Happy Shootin!
M&Petey

Last edited by M&Petey; 08-14-2017 at 10:31 AM.
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Old 08-11-2017, 07:15 PM
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Sorry you are having these issues.
Sometimes you just get a lemon and need to dump it. There have been many reports of perfect Shields in all calibers from day one and onward. Problem firearms are frustrating and can be expensive running ammo through it making sure it's reliable and shipping it back and forth to the manufacture. Not often, but over the decades, I got a lemon, but cut my loses and moved on.
Hopefully it all works out for you.
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Old 08-11-2017, 07:35 PM
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If this pistol were mine,I would have insisted on a replacement by now.That may be the only way to set things right.
Clark
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Old 08-11-2017, 08:00 PM
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If this pistol were mine,I would have insisted on a replacement by now.That may be the only way to set things right.
Clark
Although not stated in the first part of my post , Didn't want to get too lengthy, I had requested a replacement. I believe that is the reason for S&W not contacting me prior to any repairs as promised by Kate F the CSR supervisor. A later phone conversation with her , I was told if the issue persisted to contact her and she would have it replaced. Now she tells me , the lead tech will inspect it and if the firearm is found to be "in SPEC" no repairs will be made. All very underhanded to me. I have emailed the Pres of S&W regarding this matter and all that has transpired= Crickets.

Yes indeed , it is time to cut my loses . I have a problem selling a pistol that has issues..Yet I'm not in a position ,financially, to just throw it the back of the safe and forget about it. That's what S&W would like me to do.....Life time warranty = Ok
A lifetime of warranty = Not OK.

Problem is what next? in CA we have few choices for compact 9mm pistols .
Another S&W is out of the question.

Still , I would like to know if anyone else experiencing this problem has had it resolved and what was done.

HAppy SHootin!
Petey

Last edited by M&Petey; 08-11-2017 at 08:01 PM.
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Old 08-11-2017, 08:27 PM
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In the first 3800 rounds with my Shield 9, I had 27 failures to eject or feed. Some were due to a defective recoil spring assembly, but they continued after that was fixed. During this period, I noticed my ejector had a wobble to it, and sent my Shield back to S&W to check it out. They pronounced my wobble to be in spec , and sent it back without repair. I continued to have failures after that, but eventually, I got my Shield to run 1000 rounds without an issue. However, I had yet another FTE, which motivated me to rent a Shield .45. It was so obviously superior to the 9 in every way, that I bought one, tossed my 9 onto the shelf, and haven't looked back.

My advice: Ask S&W if they could substitute a Shield .45 for your lemon 9.
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Old 08-11-2017, 09:30 PM
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In the first 3800 rounds with my Shield 9, I had 27 failures to eject or feed. Some were due to a defective recoil spring assembly, but they continued after that was fixed. During this period, I noticed my ejector had a wobble to it, and sent my Shield back to S&W to check it out. They pronounced my wobble to be in spec , and sent it back without repair. I continued to have failures after that, but eventually, I got my Shield to run 1000 rounds without an issue. However, I had yet another FTE, which motivated me to rent a Shield .45. It was so obviously superior to the 9 in every way, that I bought one, tossed my 9 onto the shelf, and haven't looked back.


My advice: Ask S&W if they could substitute a Shield .45 for your lemon 9.[/QUOTE]

Happy to hear your swap worked out for ya... At this point I don't think S&W is going to do anything . As for a .45 , I don't want anything new that I don't already have ammo for....and guess what , I have never owned a .45....maybe I should.

Thanks for the thought.

Happy SHootin!
Petey
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Old 08-11-2017, 09:43 PM
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Best advice I can give is keep blasting them on all the gun forums until they relent and give you a replacement pistol. It seems to me that it would have been cheaper for S&W to have done that rather than spending the tech's time and freight but what do I know.
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Old 08-11-2017, 09:59 PM
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You seem to be very understanding and very patient, S&W can't ask for a better customer than that considering the issues you have experienced and delays in using your Shield.
Since you own other brands as well as seven Smiths no doubt you have experienced a few issues with some of the others that likely worked themselves out yet you have one 'problem child' that is yet to be right.
I don't know the logistics of issuing you a new gun, might be a bunch of red tape to go through on that? Perhaps you can find the right person at S&W to hear out your story as well as your loyalty and perhaps they can offer a 'loyalty voucher' that basically equates to most of the cost of new gun and they can keep your loyalty and allow you to purchase another Smith?

Other alternative since you really like the gun as most of us do that own Shields ( I own a Shield 45) is to take it to a legitimate gunsmith to evaluate. And if he/she can determine the cause for failure and fix it for an acceptable amount you could have that completed and then attempt to get a reimbursement from S&W or simply enjoy your gun and move on though I realize it would be difficult for S&W to earn your business again unfortunately.

There isn't a whole lot of complexity to gun like the Shield to a true gunsmith............I bet it is fixable or at least diagnosable Could it be as simple as faulty magazines?
Already mentioned but you might like to try the 45 LOL
Karl
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Old 08-11-2017, 09:59 PM
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Quote:
...At this point I don't think S&W is going to do anything . As for a .45 , I don't want anything new that I don't already have ammo for. ...
Petey
I hope they will do something for you. If you want to stick with a 9mm, maybe they'll give you credit toward an M&P 9 compact. I have a M&P 40 compact with nearly 10,000 rounds through it, and it has been exceedingly reliable (and accurate). It has been my EDC for the past 2 1/2 years. If the 9 compact is anything like the 40, you'll really like it. It is only slightly larger than the Shield 9, but it carries 50% more rounds.

Good Luck!
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Old 08-11-2017, 10:21 PM
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Karl,
I must be the luckiest pistol owner in the world sans this shield. All my pistols have performed as well as any one could wish. Never a hitch...each and everyone will digest any ammo I feed it and not so much as hiccup.
( never tried steel stuff nor will) I have a great preference for the XD in .40 and love my XDS . oh wait , I don't have an xds any longer = the wife fired it and well...the rest is history.

As for the real issue with the gun . I have told S&W several times , I feel there is too much tension on the extractor . This is causing the rim to be smashed as the slide comes forward and little if anything to grab so it can extract and eject. Just a thought.

Oh Ya , as for my being patient...I was . Up until the CSR said something .....then I told her a thing or two about lacking integrity. Probably didn't score any points there. But Hey , I'm the one they're pooping on.

We'll see what happens.

Happy Shootin To ALL!
Petey

Last edited by M&Petey; 08-11-2017 at 10:29 PM.
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  #11  
Old 08-12-2017, 03:47 AM
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S&W's way of saying it's the owner not the gun? LOL
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Old 08-12-2017, 07:30 AM
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Wow, I'm sorry to hear her that. Have had two 9 Shields for years with many trouble free rounds down range over several years. I like mine so much, I just picked up the 40 and 45.
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Old 08-12-2017, 07:42 AM
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Wow. You must've a dark cloud over your head.

Frankly, it is hard for me to understand how you could have all those problems. I have a Shield 9 and a Shield 45, and both have been flawless, except for the 45's tendency to have an occasional round "nose dive" if I don't pack the magazines tight by slamming them on my palm before shooting, but I do that 99 times out of 100 with a pistol.

Sorry for your pain, that's unbelievable. You said you had 7 S&Ws. What are the others and what is your experience with them?
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Old 08-12-2017, 08:24 AM
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Quote:
Originally Posted by M&Petey View Post
Life time warranty = Ok
A lifetime of warranty = Not OK.
Classic! I will quote you on that one.
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Old 08-12-2017, 08:36 AM
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Quote:
As for the real issue with the gun . I have told S&W several times , I feel there is too much tension on the extractor . This is causing the rim to be smashed as the slide comes forward and little if anything to grab so it can extract and eject. Just a thought.
Maybe you could find someone to exchange slides with just to try?
I have nothing at all against Springfield its just I don't do well with grip safeties and the Shield just seems to be made for my hand grip style in a semi as I am more a dedicated revolver guy

Since I love to tinker and a challenge it would be great to figure out your issue but I am not a gunsmith and I don't imagine you live anywhere near me?
Karl
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Old 08-12-2017, 11:47 AM
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Quote:
Originally Posted by M&Petey View Post
As for the real issue with the gun . I have told S&W several times , I feel there is too much tension on the extractor . This is causing the rim to be smashed as the slide comes forward and little if anything to grab so it can extract and eject. Just a thought.
Smashed rim? You're going to have to post a pic of one of these casings so we can see what you're seeing.
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Old 08-12-2017, 12:27 PM
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Smashed rim? You're going to have to post a pic of one of these casings so we can see what you're seeing.
Here you go... Sorry for the poor quality... I sent it to S&W with the pistol last time it failed.
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Old 08-12-2017, 12:31 PM
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Here you go... Sorry for the poor quality... I sent it to S&W with the pistol last time it failed.
Last time I sent it back , it was locked up , had multiple FTE's and Busting primers ....all thanks to the wonderful techs at S&W. Best thing about that failure is , It didn't happen while I was shooting = The RSO was giving it a go and I was standing right beside him when it happened.

See left side of rim where the 9mm stamp is= Gone.
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Old 08-12-2017, 12:49 PM
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Assumptions:
You are shooting factory ammo?
You have tried more than one brand of ammo?

Curious, with the barrel out, taking multiple rounds will they easily plunk down in the chamber with the rim flush or slightly below the hood of the barrel?? These are not +P rounds are they??
Karl
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Old 08-12-2017, 01:00 PM
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I'm also curious. Is that a reload? If so, it could be a hot load kept the brass expanded against the chamber walls and forced the extractor to rip the rim off.

If not a reload, does it do the same with other factory ammo?
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Old 08-12-2017, 01:09 PM
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I'm also curious. Is that a reload? If so, it could be a hot load kept the brass expanded against the chamber walls and forced the extractor to rip the rim off.

If not a reload, does it do the same with other factory ammo?
All factory ammo . I do not reload. It has done this with all brands of ammo. After the last trip to S&W it no longer breaks primers but still experiences the FTExtract.
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Old 08-12-2017, 01:10 PM
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Quote:
Originally Posted by ontargetagain View Post
Assumptions:
You are shooting factory ammo?
You have tried more than one brand of ammo?

Curious, with the barrel out, taking multiple rounds will they easily plunk down in the chamber with the rim flush or slightly below the hood of the barrel?? These are not +P rounds are they??
Karl
All factory Loads , no +P
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Old 08-12-2017, 01:12 PM
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Quote:
Originally Posted by ontargetagain View Post
Assumptions:
You are shooting factory ammo?
You have tried more than one brand of ammo?

Curious, with the barrel out, taking multiple rounds will they easily plunk down in the chamber with the rim flush or slightly below the hood of the barrel?? These are not +P rounds are they??
Karl
All factory ammo , no +p.
S&W states the have replaced the barrel and slide twice.
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Old 08-12-2017, 08:07 PM
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I'll guess a bad extractor.
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Old 08-12-2017, 08:25 PM
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If they replaced the slide I'm betting they didn't put the old parts back in or did they?
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Old 08-12-2017, 08:45 PM
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..I'd tell them that they had four chances and haven't been able to fix it. I want a new gun. And since it never worked right I hope they don't give you the 'buy a new one at a discount' routine.

I really like the Shield, ergonomics, trigger and shootability. I'm sorry you have such a bad taste. I wouldn't let a lemon shake you off, because if you get a good one, I'm sure you'll like it.
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Old 08-12-2017, 09:41 PM
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Seems like the higher ups @ S&W would give you a call. I recently bought a Charter Arms Pitbull 9mm revolver and had a few questions. I whipped off an e-mail. Two hours later, the owner & prez of CA, Mr. Dick Eckert (sp?), calls the house and chatted with my wife re my questions. Maybe a S&W rep will read this and do likewise with you. Losing a customer is not a good thing!
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Old 08-12-2017, 09:54 PM
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..I'd tell them that they had four chances and haven't been able to fix it. I want a new gun. And since it never worked right I hope they don't give you the 'buy a new one at a discount' routine.

I really like the Shield, ergonomics, trigger and shootability. I'm sorry you have such a bad taste. I wouldn't let a lemon shake you off, because if you get a good one, I'm sure you'll like it.
I told them the last time via e-mail to the CSR spvsr and cc'd both the President of S&W and the VP of production . Explained everything and stated I would only except a new firearm or my money back. S&W shipped back my firearm stating they fired four magazines and it functions as designed. No contact until after they shoved it back at me. Then I find out they replaced the complete slide but would not address why the trigger locked up.= "We don't have any notes regarding that" .That was in January of this year. I let that pistol sit on the shelf for seven months , simply because I did want to waste ammo , my time and be disappointed once again. The underhanded manner in which S&W treated me put me off for good. And I never heard boo from anyone higher up than the CSR Supe.


As for the gun itself, I like it .The size , the fit . How it carries and shoots. That's what really sucks . But if it's not reliable it's worthless. Worse yet = California = Not a whole lot of choices . If it's not on the CA Roster of state approved Handguns No dice.Very few choices for a compact pistol as small as the Shield.

Last edited by M&Petey; 08-12-2017 at 09:57 PM.
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Old 08-12-2017, 10:04 PM
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Quote:
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Seems like the higher ups @ S&W would give you a call. I recently bought a Charter Arms Pitbull 9mm revolver and had a few questions. I whipped off an e-mail. Two hours later, the owner & prez of CA, Mr. Dick Eckert (sp?), calls the house and chatted with my wife re my questions. Maybe a S&W rep will read this and do likewise with you. Losing a customer is not a good thing!
You'd think.
Charter Arms makes a .40 Pitbull = I would love to have one. Can't get one in California.
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Old 08-12-2017, 10:17 PM
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Here's my advice.. STOP buying budget guns.. Guns are like everything else.. You get what you pay for.
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Old 08-12-2017, 10:22 PM
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Here's my advice.. STOP buying budget guns.. Guns are like everything else.. You get what you pay for.
Your are one hundred percent correct !
I will never buy another S&W Product.
But regardless of what I paid , the MFG has a responsibility to it's customers . I this case , that responsibility has yet to be met.

Thank You & Happy Shootin!

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Old 08-12-2017, 10:24 PM
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Last time I sent it back , it was locked up , had multiple FTE's and Busting primers ....all thanks to the wonderful techs at S&W. Best thing about that failure is , It didn't happen while I was shooting = The RSO was giving it a go and I was standing right beside him when it happened.

See left side of rim where the 9mm stamp is= Gone.

Just curious, what brand of factory ammo uses brass marked "CBC"?
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  #33  
Old 08-12-2017, 10:29 PM
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My Shield 9 was a PC (Problem Child). Not sure why, but I always got the same CSR, and we went through sending it back for feed and extract/eject issues four times.

The CSR (I'm not naming names) got frustrated when I had hit 2k rounds, and having multiple shields in his family, took it to the test range himself (I think he was sure I was an old crazy guy), but sure enough, even after the fourth "repair" it failed on him. He took it to a Sr. gunsmith, and he came to the decision that it was a barrel issue. After some work, they finally changed the barrel for one from a new batch, and replaced the slide.

It is now perfect.

I suppose I should have given up earlier, but about 2k perfect rounds later, I've tended to forget all that.
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  #34  
Old 08-13-2017, 12:14 AM
wrangler5 wrangler5 is online now
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Quote:
Originally Posted by 0849 View Post
Just curious, what brand of factory ammo uses brass marked "CBC"?
Companhia Brasileira de Cartuchos

Per this site: Headstamp Codes - International Ammunition Association
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  #35  
Old 08-13-2017, 12:19 AM
ThrowinRocks ThrowinRocks is offline
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Originally Posted by M&Petey View Post
Your are one hundred percent correct !
I will never buy another S&W Product.
But regardless of what I paid , the MFG has a responsibility to it's customers . I this case , that responsibility has yet to be met.

Thank You & Happy Shootin!
I'd bet money if they correct the issue or replace the Shield and you start shooting it you'll buy another S&W.
That sounds like all the people who said they would stop buying Springfield Armory and Rock River Arms products because of their back stabbing the 2A supporters

Last edited by ThrowinRocks; 08-13-2017 at 12:21 AM.
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  #36  
Old 08-13-2017, 08:06 AM
Dad_Roman Dad_Roman is offline
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Originally Posted by wrangler5 View Post
Companhia Brasileira de Cartuchos

Per this site: Headstamp Codes - International Ammunition Association
Intresting...largest in the world.

CBC (military)
Magtech
MEN
S&B

....and the Mossberg Plinkster.

(Wiki)
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  #37  
Old 08-13-2017, 10:41 AM
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Originally Posted by hoc9sw View Post
My Shield 9 was a PC (Problem Child). Not sure why, but I always got the same CSR, and we went through sending it back for feed and extract/eject issues four times.

The CSR (I'm not naming names) got frustrated when I had hit 2k rounds, and having multiple shields in his family, took it to the test range himself (I think he was sure I was an old crazy guy), but sure enough, even after the fourth "repair" it failed on him. He took it to a Sr. gunsmith, and he came to the decision that it was a barrel issue. After some work, they finally changed the barrel for one from a new batch, and replaced the slide.

It is now perfect.

I suppose I should have given up earlier, but about 2k perfect rounds later, I've tended to forget all that.
I'm happy to hear yours was able to be saved and that you are enjoying it. I wish I could say the same . As I stated earlier, I like this gun....But I can't use it if it's not reliable. The CSR told me they ran four mags through it. I wish they would run more , because it failed on me after one and a half. Go figure.

Congrats again. You're the first person I have heard of who has success dealing with this issue.

Happy SHootin!
Petey
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  #38  
Old 08-13-2017, 10:54 AM
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Originally Posted by ThrowinRocks View Post
I'd bet money if they correct the issue or replace the Shield and you start shooting it you'll buy another S&W.
That sounds like all the people who said they would stop buying Springfield Armory and Rock River Arms products because of their back stabbing the 2A supporters
If they correct the issue , I may keep it. I like the pistol. But I have a nagging doubt about it's reliability and no longer wish to spend ammo proving it's worth.
As for buying another S&W product= No . My Mind was made up long ago. If a company steps up to meet the needs of a customer in a straight forward and honest manner = no problem.Even if it takes four or five trips to the shop. Honesty goes a long way. If I felt S&W was being square with me , I wouldn't be typing right now.

When a company pulls some of the stuff as S&W has = No way.
There were many discussions between me and the CSR prior to this event. I know what I was told and I know what they did or did not do. No integrity = no buy nothing.

I wish you Happy Shootin!
Petey

BTW: I'm considering an xd compact......

Last edited by M&Petey; 08-13-2017 at 10:58 AM.
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  #39  
Old 08-13-2017, 11:04 AM
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Have you had other people shoot it?

When you get done messing with S&W seeing that they have paid for all the shipping and repairs I'll buy your Shield.
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  #40  
Old 08-13-2017, 11:08 AM
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Have you had other people shoot it?

When you get done messing with S&W seeing that they have paid for all the shipping and repairs I'll buy your Shield.
YES.... the prior failure . When the trigger locked up = Our Club RSO was shooting it.
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  #41  
Old 08-13-2017, 11:30 AM
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Well after 3 trips back they should have just replaced the gun. I mean for crying out loud it's a cheap gun and hardly worth the shipping back and forth to Springfield MA 4 times.

My next step would be to field strip the gun, and place the frame in a vice. Then using a hacksaw, cut the frame into 2 pieces. Then get the prepaid shipping label off their web site and send the frame back in. Include a nice letter asking if they could please fix it.
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  #42  
Old 08-13-2017, 11:58 AM
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Well after 3 trips back they should have just replaced the gun. I mean for crying out loud it's a cheap gun and hardly worth the shipping back and forth to Springfield MA 4 times.

My next step would be to field strip the gun, and place the frame in a vice. Then using a hacksaw, cut the frame into 2 pieces. Then get the prepaid shipping label off their web site and send the frame back in. Include a nice letter asking if they could please fix it.
LMAO! I agree.

Thanks for the laugh! I needed it.

Happy Shootin!
Petey
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  #43  
Old 08-13-2017, 01:04 PM
xdmshooter59 xdmshooter59 is offline
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Although not stated in the first part of my post , Didn't want to get too lengthy, I had requested a replacement. I believe that is the reason for S&W not contacting me prior to any repairs as promised by Kate F the CSR supervisor. A later phone conversation with her , I was told if the issue persisted to contact her and she would have it replaced. Now she tells me , the lead tech will inspect it and if the firearm is found to be "in SPEC" no repairs will be made. All very underhanded to me. I have emailed the Pres of S&W regarding this matter and all that has transpired= Crickets.

Yes indeed , it is time to cut my loses . I have a problem selling a pistol that has issues..Yet I'm not in a position ,financially, to just throw it the back of the safe and forget about it. That's what S&W would like me to do.....Life time warranty = Ok
A lifetime of warranty = Not OK.

Problem is what next? in CA we have few choices for compact 9mm pistols .
Another S&W is out of the question.

Still , I would like to know if anyone else experiencing this problem has had it resolved and what was done.

HAppy SHootin!
Petey
Forgive me if you've already answered this, but has S&W stated whether they can or cannot re-create the issue on their end? In SPEC or not if it's as bad as you say it is, the problem should be easy to re-create.



Sent from my SAMSUNG-SM-G900A using Tapatalk

Last edited by xdmshooter59; 08-13-2017 at 01:07 PM.
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  #44  
Old 08-13-2017, 01:46 PM
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Forgive me if you've already answered this, but has S&W stated whether they can or cannot re-create the issue on their end? In SPEC or not if it's as bad as you say it is, the problem should be easy to re-create.



Sent from my SAMSUNG-SM-G900A using Tapatalk
They claim not be able to replicate it.... And when the Pistol was sent back locked up = they claim to have no record of what caused it. But replaced to entire slide assembly in an effort to fix the FTE issue.

Not a very confidence inspiring turn of events.

Happy Shootin !
Petey
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  #45  
Old 08-13-2017, 04:05 PM
xdmshooter59 xdmshooter59 is offline
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Too bad you can't ralk,to the tech assigned to it over the phone and explain exactly how it's happening and with what brand (s) of ammo you've experience the issue with. This IN SPEC bull **** is an easy out for them to say "ain't nothing wrong with it". I know it's a pain but I would keep on em and demand to talk to someone higher up the food chain and you won't settle for anything but a working gun or replacement. Good luck and keep us posted.

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  #46  
Old 08-13-2017, 07:26 PM
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Too bad you can't ralk,to the tech assigned to it over the phone and explain exactly how it's happening and with what brand (s) of ammo you've experience the issue with. This IN SPEC bull **** is an easy out for them to say "ain't nothing wrong with it". I know it's a pain but I would keep on em and demand to talk to someone higher up the food chain and you won't settle for anything but a working gun or replacement. Good luck and keep us posted.

Sent from my SAMSUNG-SM-G900A using Tapatalk
I agree it is BS... and as for going higher up --- if you ask , they all play gatekeeper and you get nowhere. I want to speak with the tech = "he is not in a position to speak with the public "as told to me by CSR Kate F. = I have the e-mail stating so.
Besides , I e-mailed the president of S&W ==== Not a Peep.


*** People Keep mentioning this magic .45 unit ...... We can't get it here.
These are the only S&W Pistols and Revolvers we can get here.
http://certguns.doj.ca.gov/safeguns_resp.asp

Last edited by M&Petey; 08-13-2017 at 07:31 PM.
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Old 08-13-2017, 07:47 PM
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Originally Posted by hoc9sw View Post
.

He took it to a Sr. gunsmith, and he came to the decision that it was a barrel issue. After some work, they finally changed the barrel for one from a new batch, and replaced the slide.

It is now perfect.
A too-tight chamber can result in FTEs. So this makes alot of sense.
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  #48  
Old 08-13-2017, 07:55 PM
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After reading these types of posts, I am so thankful I got a trouble free Shield. I think this is pretty much par for the course for just about anything you buy nowadays. Even the best products seem to have at least a 5% failure rate. When looking at reviews on Amazon before I buy products, it appears that even with products that get 4.5 stars, there are some that get a lemon. Unfortunately, good customer service is almost a thing of the past. They figure that for 1 unhappy customer, there will be enough happy customers to keep their business prospering.
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  #49  
Old 08-13-2017, 07:58 PM
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Just sent The Pres of S&W another e-mail . In doing so I gave a short summary of each event. As it turns out , this is the Fifth time my shield has gone back . And the second time I have requested a new firearm or make me whole. = Return my money as per my receipt . Sale price , tax and state fees and we'll call it done.

We'll see . I not expecting anything . But , if you don't ask - you don't get.

Petey

Cut & paste from letter:
" This pistol failed on the very first time I used it = RSA broke. Replacement was sent to me ,two weeks waiting, and it arrived bent. Second unit sent to me . OK

Then my pistol started having failure to extract issues. (1)I Sent it for repair.
Extractor and barrel replaced = (2)Send it back due to accuracy issues with new barrel.

FTE issues continue . (3)Sent back -- new slide assembly.

(4)Sent back again -- FTE Issues and the pistol locked up rendering it inoperable. RESQUESTED New Fire arm.. Kate pulled some shady stuff = not pleased. read the link.

Upon return of my pistol , I parked it on the shelf for seven months ---don't want to deal with it.
Last Wednesday I decided ok , lets see if S&W fixed it --- Fired 1 mag = ok second mag = 5 shots and FTE again. (5) Sent back again."

Last edited by M&Petey; 08-13-2017 at 08:12 PM.
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  #50  
Old 08-13-2017, 08:15 PM
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A too-tight chamber can result in FTEs. So this makes alot of sense.
Agreed , But they have , Or claim to have replaced the barrel.
I know it was replaced , for certain, twice.
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