Smith & Wesson Forum

Go Back   Smith & Wesson Forum > >


Reply
 
Thread Tools Display Modes
  #1  
Old 08-17-2017, 12:28 AM
GregW24 GregW24 is offline
Member
M&P Shield return for warranty work M&P Shield return for warranty work M&P Shield return for warranty work M&P Shield return for warranty work M&P Shield return for warranty work  
Join Date: Aug 2017
Posts: 4
Likes: 0
Liked 0 Times in 0 Posts
Default M&P Shield return for warranty work

Anyone lately who has sent their Shield M&P weapon back for work on the slide, barrel, feed ramp, recoil spring or a host of other issues I am seeing with this weapon have any ideas about turn around time or what you've experienced?

Just sent mine in last week.

Thank you.
Reply With Quote
  #2  
Old 08-17-2017, 12:46 AM
Frank121 Frank121 is offline
Member
M&P Shield return for warranty work M&P Shield return for warranty work M&P Shield return for warranty work M&P Shield return for warranty work M&P Shield return for warranty work  
Join Date: Jan 2016
Posts: 272
Likes: 334
Liked 581 Times in 131 Posts
Default

My 9mm Shield was back in six weeks after having the slide release replaced. Worked great after that.
Reply With Quote
  #3  
Old 08-17-2017, 06:19 AM
Capt. Bob's Avatar
Capt. Bob Capt. Bob is offline
Member
M&P Shield return for warranty work M&P Shield return for warranty work M&P Shield return for warranty work M&P Shield return for warranty work M&P Shield return for warranty work  
Join Date: Jul 2012
Location: Middleburg FL
Posts: 91
Likes: 105
Liked 65 Times in 23 Posts
Default

Last time I sent my Compact 22 in for repairs it took a tad over 5 weeks. This time when I talked to the CS guy. He said it would take at least 6 weeks do to the summer shut down at the time. He said all they had still working was staff to take calls and accept shipments.
Reply With Quote
  #4  
Old 08-17-2017, 10:14 AM
striker56 striker56 is offline
Member
M&P Shield return for warranty work M&P Shield return for warranty work M&P Shield return for warranty work M&P Shield return for warranty work M&P Shield return for warranty work  
Join Date: Jan 2008
Location: Katy, TX
Posts: 32
Likes: 25
Liked 9 Times in 6 Posts
Default

6 weeks, includes 3 days it sat in shipping after I got email it was ready.
Reply With Quote
  #5  
Old 08-17-2017, 11:50 AM
moonpup moonpup is offline
Member
M&P Shield return for warranty work M&P Shield return for warranty work M&P Shield return for warranty work M&P Shield return for warranty work M&P Shield return for warranty work  
Join Date: Dec 2014
Posts: 79
Likes: 2
Liked 34 Times in 22 Posts
Default

My 2.0 FDE 5 inch is currently at 6+ weeks and still waiting M&P Shield return for warranty work


Sent from my iPhone using Tapatalk
Reply With Quote
  #6  
Old 08-17-2017, 12:25 PM
dickbell888 dickbell888 is offline
Member
M&P Shield return for warranty work M&P Shield return for warranty work M&P Shield return for warranty work M&P Shield return for warranty work M&P Shield return for warranty work  
Join Date: Aug 2017
Posts: 2
Likes: 0
Liked 0 Times in 0 Posts
Default Received acknowledgment today

My just purchased on 8/3/17 M&P 9 Shield was sent on the 8th and received by them 8/11. Received an acknowledgment via email today of its receipt and an RMA number. Don't know how long it will take to repair rear sight that was way off center.
Reply With Quote
  #7  
Old 08-17-2017, 05:33 PM
FredBart FredBart is offline
Member
M&P Shield return for warranty work M&P Shield return for warranty work M&P Shield return for warranty work M&P Shield return for warranty work M&P Shield return for warranty work  
Join Date: Dec 2009
Posts: 109
Likes: 146
Liked 54 Times in 31 Posts
Default Six weeks for me, too.

It took six weeks for me earlier this year. Fed Ex prepaid each way. It might seem like a long time for a person with only one handgun.
Reply With Quote
  #8  
Old 08-17-2017, 06:25 PM
moonpup moonpup is offline
Member
M&P Shield return for warranty work M&P Shield return for warranty work M&P Shield return for warranty work M&P Shield return for warranty work M&P Shield return for warranty work  
Join Date: Dec 2014
Posts: 79
Likes: 2
Liked 34 Times in 22 Posts
Default

Quote:
Originally Posted by dickbell888 View Post
My just purchased on 8/3/17 M&P 9 Shield was sent on the 8th and received by them 8/11. Received an acknowledgment via email today of its receipt and an RMA number. Don't know how long it will take to repair rear sight that was way off center.

Why didn't you just drift it yourself? Remove the set screw and drive it over with a brass punch. Hope you're not waiting 6+ weeks for that M&P Shield return for warranty work


Sent from my iPhone using Tapatalk
Reply With Quote
  #9  
Old 08-18-2017, 09:16 AM
flyboydanmke flyboydanmke is offline
Member
M&P Shield return for warranty work M&P Shield return for warranty work M&P Shield return for warranty work M&P Shield return for warranty work M&P Shield return for warranty work  
Join Date: May 2017
Posts: 6
Likes: 0
Liked 3 Times in 2 Posts
Default

Was told 4 to 6 weeks. Sent mine in because the front dovetail seemed to big.. Won't hold an Ameriglo front sight. (same size as stock). The stock had a lot of residue on it so SW probably had to glue it in to cover their tracks. Not happy about the time frame.
Reply With Quote
  #10  
Old 08-18-2017, 11:44 AM
Rastoff's Avatar
Rastoff Rastoff is offline
Member
M&P Shield return for warranty work M&P Shield return for warranty work M&P Shield return for warranty work M&P Shield return for warranty work M&P Shield return for warranty work  
Join Date: Dec 2011
Location: So Cal (Near Edwards AFB)
Posts: 11,682
Likes: 1,725
Liked 10,856 Times in 4,459 Posts
Default

Quote:
Originally Posted by Capt. Bob View Post
Last time I sent my Compact 22 in for repairs...
Can't compare the 22 models with the rest. They're not made by S&W and have a different warranty process.

Quote:
Originally Posted by dickbell888 View Post
...rear sight that was way off center.
Did you shoot the gun or just send it in because you thought the sight was off? You do realize that the sight doesn't need to be in the exact center for the gun to shoot true, right?
__________________
Freedom isn't free.
Reply With Quote
The Following User Likes This Post:
  #11  
Old 08-20-2017, 07:41 AM
Dad_Roman Dad_Roman is offline
Member
M&P Shield return for warranty work M&P Shield return for warranty work M&P Shield return for warranty work M&P Shield return for warranty work M&P Shield return for warranty work  
Join Date: Apr 2016
Location: Texas
Posts: 547
Likes: 811
Liked 344 Times in 233 Posts
Default

Quote:
Originally Posted by Rastoff View Post
Can't compare the 22 models with the rest. They're not made by S&W and have a different warranty process.
Didnt know that. Who makes em?

EDIT: ahh I see, Walther makes the FS.

Excerpt from Guns&Ammo

Quote:
Originally Posted by G&A
Second, the M&P 22 Compact is entirely American made at the factory in Springfield, Massachusetts. The regular M&P 22 is made in Germany by Walther. Third, and very important, S&W has placed new emphasis on the M&P line of products, stressing its commitment to engineering and manufacturing this series to higher professional standards. That means that you and I get better-performing, more reliable products. The M&P22 Compact is included in this new directive, and S&W’s efforts were not wasted on this pistol.

Last edited by Dad_Roman; 08-20-2017 at 07:48 AM.
Reply With Quote
  #12  
Old 08-20-2017, 09:26 AM
rifmon rifmon is offline
Member
M&P Shield return for warranty work M&P Shield return for warranty work M&P Shield return for warranty work M&P Shield return for warranty work M&P Shield return for warranty work  
Join Date: Aug 2015
Posts: 77
Likes: 0
Liked 21 Times in 14 Posts
Default

Quote:
Originally Posted by moonpup View Post
Why didn't you just drift it yourself? Remove the set screw and drive it over with a brass punch. Hope you're not waiting 6+ weeks for that M&P Shield return for warranty work


Sent from my iPhone using Tapatalk
I sent my Shield in a month and a half ago for my front sight off center. I finally called the other day to inquire and the person told me that the day it came in, S&W was on a two week shut down with a skeleton crew! HAHA.... my luck!

So regarding, why not drift it myself... I tried. Mine was not the rear but the front as I mentioned. But when I brought it to my FFL the owner of the shop bent two of his brass punches trying. He did to want to try a steel punch for fear of marring the slide.

My sample functioned flawlessly except for printing 1 or 2 inches left of POI. The guy on the phone confirmed it would have that left POI and said it was too bad they did not spend an extra few seconds making sure the front sight was centered.

The way I see it, this is one of the better designed guns and probably one of the highly mass produced gun these days. The price of that is some QC issues. Really looking forward to getting it back!

Last edited by rifmon; 08-20-2017 at 09:28 AM.
Reply With Quote
  #13  
Old 08-23-2017, 11:11 PM
slowgun45 slowgun45 is offline
Member
M&P Shield return for warranty work M&P Shield return for warranty work M&P Shield return for warranty work M&P Shield return for warranty work M&P Shield return for warranty work  
Join Date: Sep 2013
Posts: 13
Likes: 20
Liked 3 Times in 2 Posts
Default

my shield .40 failed to return to battery ,sent it in about 6-7 weeks came back like new ,I had 300 + rds when problem came up ,may trade it off for a .45 shield
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
sent a 329pd and 629 Vcomp back to S&W one for warranty work one for custom work ?'s Samsonxd S&W Revolvers: 1980 to the Present 1 04-11-2014 03:10 AM
Round 2 warranty return jdad S&W Revolvers: 1961 to 1980 2 02-02-2012 09:18 PM
S&W Warranty Factory Return for Repair Turn Around Time ? .460V & XVR Magnum Man The Lounge 3 04-09-2011 12:14 PM
S&W and warranty work ih8suvz Smith & Wesson Semi-Auto Pistols 4 12-10-2009 08:18 AM
S&W Warranty Return Magnum 7mm S&W Revolvers: 1980 to the Present 3 07-01-2009 08:16 AM

Powered by vBadvanced CMPS v3.2.3
smith-wessonforum.com tested by Norton Internet Security smith-wessonforum.com tested by McAfee Internet Security

All times are GMT -4. The time now is 10:29 AM.


S-W Forum, LLC 2000-2015
Smith-WessonForum.com is not affiliated with Smith & Wesson Holding Corporation (NASDAQ Global Select: SWHC)