In September 2019 I purchased a brand new S&W Bodyguard .380. After firing a few magazines, the slide would not hold back.
I did all the necessary things, then finally sent it back to S&W. The slide stop was replaced. After test firing that problem still remained and new problems emerged. Failure to feed was one. Gun went back again, and a new grip frame was installed. Test fired again and all the above problems were still present, and another issue: rear roll pin was drifting out of the gun.
Sent the gun back for 3rd RMA, got it, fired it and all the above problems still existed after a 2nd grip frame was installed. I red lock tited the pin in place, it still wandered out of the gun to the right.
Finally after the 4th RMA S&W decided to replace the gun. WOW!
I purchased my first S&W in 1972, how many have I owned since then I don't recall. Never had an issue like this before now.
After sending an FFL to S&W 3 or 4 times, the customer rep at S&W admitted she had the FFL; hurray!
I was told on January 8th 2020 that I would get a replacement. Then I was told on January 29th, the pistol was going to be shipped soon. Today I sat on hold with S&W for 40 minutes, got no answer on ship date from the first rep, was transferred to the rep that emailed me on 1-8-20 that I was to get a new gun and on 1-29 that she had the FFL. Of course when the call was transferred over it went to voice mail... a dead end again.
I have been a extremely satisfied owner of S&W firearms for over 40 years, but something has really changed with them. It is not a go to brand for me any longer.
I have wasted over 1000 rounds of .380 ammunition testing this gun and the repairs, along with countless hours on the phone and at the keyboard. No more of this nonsense for me.
sparx
Tucson AZ
I did all the necessary things, then finally sent it back to S&W. The slide stop was replaced. After test firing that problem still remained and new problems emerged. Failure to feed was one. Gun went back again, and a new grip frame was installed. Test fired again and all the above problems were still present, and another issue: rear roll pin was drifting out of the gun.
Sent the gun back for 3rd RMA, got it, fired it and all the above problems still existed after a 2nd grip frame was installed. I red lock tited the pin in place, it still wandered out of the gun to the right.
Finally after the 4th RMA S&W decided to replace the gun. WOW!
I purchased my first S&W in 1972, how many have I owned since then I don't recall. Never had an issue like this before now.
After sending an FFL to S&W 3 or 4 times, the customer rep at S&W admitted she had the FFL; hurray!
I was told on January 8th 2020 that I would get a replacement. Then I was told on January 29th, the pistol was going to be shipped soon. Today I sat on hold with S&W for 40 minutes, got no answer on ship date from the first rep, was transferred to the rep that emailed me on 1-8-20 that I was to get a new gun and on 1-29 that she had the FFL. Of course when the call was transferred over it went to voice mail... a dead end again.
I have been a extremely satisfied owner of S&W firearms for over 40 years, but something has really changed with them. It is not a go to brand for me any longer.
I have wasted over 1000 rounds of .380 ammunition testing this gun and the repairs, along with countless hours on the phone and at the keyboard. No more of this nonsense for me.
sparx
Tucson AZ
