6120, Thank you for the explanation. Never heard follower called "plunger". I have made followers and installed them in my mags. I had no problems after a couple hundred rds. The price of 380 ammo precludes any more extensive testing. It's a shame that S&W has not come out with a real fix. Nice to hear Christak is still on board.

I actually call it a follower also but the customer service person called it a plunger so it stuck.. LOL!

Been there, done that...waste of time. They will find nothing wrong and possibly give you another magazine which will not solve your problem either. Add friction to the follower if you want resolve the stovepipe issue. It's absolutely amazing that Smith hasn't redesigned the follower to fix this issue...

Wishful thinking that they would throw in an extra mag for the troubles..

I suspect others have had feeding problems and also found they needed to impede the movement of the last round in a magazine.

They did for me, but after literally months of trying to work the stovepipe issue with them, I gave up... Another forum member here suggested adding sandpaper to the follower and had some success. I came up with the scuff the follower approach. That worked as well. For the record, I fired over 4000 rounds trying to sort out the issue. I finally decided to sell the gun even though the scuffing fixed the issue...I was just fed up with the gun and the lack of support from Smith. The EZ is a good gun, but the magazines should have been fixed long ago... Good luck.

I just posted this in another thread.

Just back the wife's gun back from S&W. Work order said they polished the barrel and chamber. I put 250+ rounds through it yesterday without a single issue. Something tells me they probably changed out the follower and springs in the mags as well but that isn't listed. The follower is as smooth as glass and doesn't look to be scuffed.

They didn't throw in a mag for my troubles... That figures as my luck...