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Smith & Wesson M&P Pistols All Variants of the Smith & Wesson M&P Auto Series


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  #51  
Old 12-15-2020, 04:50 PM
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Quote:
Originally Posted by 3rdgeargrndrr View Post
One word of caution. Keep track of those packages. Not saying it is widespread but thank the Lord I had the app for notifications.
On a return trip one of my “special packages” ended up being delivered to an address 35 miles north of me. I immediately made a claim within the hour and it escalated very quickly. It took 10 days of worry (without any updates) to finally get thru the right channels to get the package back.
If I would have waited one day who knows what might have happened. Plenty of bad characters everywhere it seems.
Impossible that it had been misdelivered.
I would have immediately notified the police in the jurisdiction where it was delivered. Not sure what they would do, but I'd have called.
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  #52  
Old 12-16-2020, 09:46 AM
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Finally, ship notice due back on Friday the 18th. So 18 days from ship to receipt.
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  #53  
Old 12-16-2020, 12:12 PM
marvin02 marvin02 is offline
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I am still waiting on mine.

Quote:
Originally Posted by marvin02 View Post
Here is my timeline so far:

request for label sent 11/23/2020
label rec'd by email 11/24/2020
Dropped at FedEx 11/24/2020
Delivered to S&W 11/30/2020, 8:30 am
S&W sent email acknowledging receipt 12/4/20
Edit:

Well, I got impatient and called them today. They said that it is done and waiting for a label in the shipping department. I asked what had been done and was told the hammer was replaced. The woman I spoke to was very helpful and polite. Continuing to wait . . . . . .

Last edited by marvin02; 12-16-2020 at 03:43 PM.
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  #54  
Old 12-16-2020, 11:45 PM
HOUSTON RICK HOUSTON RICK is online now
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I read about this in Gun Test magazine, they did not rate this model, not just the impacted issue, too well. I hope that it is overblown.
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  #55  
Old 12-17-2020, 01:20 PM
MrChicken MrChicken is offline
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I got an email from FedEx about a shipment set to arrive next Monday 12/31 that looks to be the our EZ9. Nothing from S&W about it so far.
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  #56  
Old 12-19-2020, 05:06 PM
MrChicken MrChicken is offline
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Mine is back today. Nothing marked at all on the repair order, for all I know not a thing was done to it or even if it was looked at.
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  #57  
Old 12-20-2020, 11:18 AM
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Quote:
Originally Posted by MrChicken View Post
Mine is back today. Nothing marked at all on the repair order, for all I know not a thing was done to it or even if it was looked at.

Same here. Got mine back yesterday and nothing was marked on the sheet. Glad it's back.
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  #58  
Old 12-21-2020, 12:17 AM
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I received an email on 12/16 from Smith & Wesson saying that they received my gun. FedEx sent me an email saying my gun will be shipped tomorrow and should arrive 12/22.

Something that nobody has mentioned here. The return shipping requires an adult signature, so make sure somebody grown up is home on the day your gun is supposed to arrive.
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  #59  
Old 12-21-2020, 11:02 AM
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Got mine back on the 17th and nothing was marked on the sheet.
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  #60  
Old 12-22-2020, 07:30 PM
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Quote:
Originally Posted by Golddollar View Post
I received an email on 12/16 from Smith & Wesson saying that they received my gun. FedEx sent me an email saying my gun will be shipped tomorrow and should arrive 12/22.

Something that nobody has mentioned here. The return shipping requires an adult signature, so make sure somebody grown up is home on the day your gun is supposed to arrive.
Yup. SAW received mine Friday 12/4, then had it 2 full Mon-Fri weeks.
Monday 12/21 I was notified it is coming home tomorrow 12/23.
Guess I don't have anywhere I need to go tomorrow. Don't forget to turn off any cell phone filters in case the driver wants to call you.
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  #61  
Old 12-23-2020, 02:54 AM
marvin02 marvin02 is offline
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Final Timeline for my EZ 9:

  • 11/23/2020 request for label sent
  • 11/24/2020 label rec'd by email
  • 11/24/2020 Dropped at FedEx (2 days before Thanksgiving)
  • 11/30/2020 Delivered to S&W, 8:30 am (Monday after Thanksgiving)
  • 12/4/2020 S&W acknowledges receipt
  • 12/17/2020 Called S&W to inquire about gun, told that it was complete, they had replaced the hammer, and that it was in shipping waiting for a label.
  • 12/18/2020 FedEx picks up from S&W
  • 12/21/2020 Delivered to my home

There must be an adult home to accept the return delivery.

The paperwork included with the returned gun only says "recall complete" and not specifically what they did.

BUT - I had replaced my front sight with a fiber optic from Dawson Precision. The instructions from S&W did not say anything about non factory parts being replaced with OEM parts and the sight had absolutely nothing to do with the safety recall. S&W put a stock white dot front sight on the gun. They did not return the sight that was on the gun. So, my gun was out of my hands for 28 days, 18 business days and they removed my sight.

A call to S&W customer service resulted in them telling me that they would send me a fiber optic front sight for the gun. I will probably end up buying another Dawson sight because it was a bit shorter than the stock sight to raise the point of impact. I'll have to shoot the gun to see what I'm going to do.

Why would they do the extra work that cost me and them more money?

Ruger is up front about replacing aftermarket parts with OEM parts if you send your gun in for service to them. If S&W had stated this policy in the instructions they sent with the shipping label (I actually read them) I would have removed the front sight before I sent the gun in.
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  #62  
Old 12-27-2020, 01:29 AM
hotlynx16 hotlynx16 is offline
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Just checked My EZ and mine is on the recall, they are supposed to send me shipping instructions. I have another M&P shield, non 2.0 no safety but is hell to rack, had to buy an ez racker for it. Notice I can see more light under the slide on the EZ than my non 2.0. Bought both this year.
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  #63  
Old 12-27-2020, 01:36 AM
hotlynx16 hotlynx16 is offline
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Quote:
Originally Posted by marvin02 View Post
Final Timeline for my EZ 9:

  • 11/23/2020 request for label sent
  • 11/24/2020 label rec'd by email
  • 11/24/2020 Dropped at FedEx (2 days before Thanksgiving)
  • 11/30/2020 Delivered to S&W, 8:30 am (Monday after Thanksgiving)
  • 12/4/2020 S&W acknowledges receipt
  • 12/17/2020 Called S&W to inquire about gun, told that it was complete, they had replaced the hammer, and that it was in shipping waiting for a label.
  • 12/18/2020 FedEx picks up from S&W
  • 12/21/2020 Delivered to my home

There must be an adult home to accept the return delivery.

The paperwork included with the returned gun only says "recall complete" and not specifically what they did.

BUT - I had replaced my front sight with a fiber optic from Dawson Precision. The instructions from S&W did not say anything about non factory parts being replaced with OEM parts and the sight had absolutely nothing to do with the safety recall. S&W put a stock white dot front sight on the gun. They did not return the sight that was on the gun. So, my gun was out of my hands for 28 days, 18 business days and they removed my sight.

A call to S&W customer service resulted in them telling me that they would send me a fiber optic front sight for the gun. I will probably end up buying another Dawson sight because it was a bit shorter than the stock sight to raise the point of impact. I'll have to shoot the gun to see what I'm going to do.

Why would they do the extra work that cost me and them more money?

Ruger is up front about replacing aftermarket parts with OEM parts if you send your gun in for service to them. If S&W had stated this policy in the instructions they sent with the shipping label (I actually read them) I would have removed the front sight before I sent the gun in.

WOW, they said on the website "We expect that this entire process will take no longer than 10 business days"
I guess they were wrong, I hope I don't need mine while it is gone!
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  #64  
Old 12-27-2020, 06:18 AM
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Quote:
Originally Posted by marvin02 View Post
BUT - I had replaced my front sight with a fiber optic from Dawson Precision. The instructions from S&W did not say anything about non factory parts being replaced with OEM parts and the sight had absolutely nothing to do with the safety recall. S&W put a stock white dot front sight on the gun. They did not return the sight that was on the gun. So, my gun was out of my hands for 28 days, 18 business days and they removed my sight.
I'm sorry you lost your Dawson sight in the recall.

It is surprising that S&W missed putting the instructions about non-standard parts in the recall email. It is the norm in the industry for manufacturers to not ship guns from the factory with non-standard parts due to potential liability. S&W's Shipping and Returns page even says "Since we cannot assume responsibility for custom parts and accessories, such as stocks, special sights, or holsters, please remove these items before returning your firearm."
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  #65  
Old 12-27-2020, 11:54 AM
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Quote:
Originally Posted by marvin02 View Post
Final Timeline for my EZ 9:

  • 11/23/2020 request for label sent
  • 11/24/2020 label rec'd by email
  • 11/24/2020 Dropped at FedEx (2 days before Thanksgiving)
  • 11/30/2020 Delivered to S&W, 8:30 am (Monday after Thanksgiving)
  • 12/4/2020 S&W acknowledges receipt
  • 12/17/2020 Called S&W to inquire about gun, told that it was complete, they had replaced the hammer, and that it was in shipping waiting for a label.
  • 12/18/2020 FedEx picks up from S&W
  • 12/21/2020 Delivered to my home

There must be an adult home to accept the return delivery.

The paperwork included with the returned gun only says "recall complete" and not specifically what they did.

BUT - I had replaced my front sight with a fiber optic from Dawson Precision. The instructions from S&W did not say anything about non factory parts being replaced with OEM parts and the sight had absolutely nothing to do with the safety recall. S&W put a stock white dot front sight on the gun. They did not return the sight that was on the gun. So, my gun was out of my hands for 28 days, 18 business days and they removed my sight.

A call to S&W customer service resulted in them telling me that they would send me a fiber optic front sight for the gun. I will probably end up buying another Dawson sight because it was a bit shorter than the stock sight to raise the point of impact. I'll have to shoot the gun to see what I'm going to do.

Why would they do the extra work that cost me and them more money?

Ruger is up front about replacing aftermarket parts with OEM parts if you send your gun in for service to them. If S&W had stated this policy in the instructions they sent with the shipping label (I actually read them) I would have removed the front sight before I sent the gun in.



I have after market sights on my gun and they were not removed and replaced. I got my gun back as I sent it. Almost to the point where it looked like they never removed it from the box.
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  #66  
Old 01-01-2021, 01:06 PM
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My daughter got her EZ9 back yesterday.
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  #67  
Old 01-08-2021, 12:43 PM
MrChicken MrChicken is offline
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Update: I called S&W customer service and asked to verify the work done or not on my pistol. They said the repair was completed and the work done was to replace the hammer. The new hammer will have an indicator mark (silver likely).
I checked mine and there is small grey/silver square below the face of the hammer.
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  #68  
Old 01-08-2021, 01:16 PM
slackjeep slackjeep is offline
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Quote:
Originally Posted by MrChicken View Post
Update: I called S&W customer service and asked to verify the work done or not on my pistol. They said the repair was completed and the work done was to replace the hammer. The new hammer will have an indicator mark (silver likely).
I checked mine and there is small grey/silver square below the face of the hammer.

I have that little square but the paperwork said absolutely nothing. I guess mine was at least looked at.



I wonder why they didn't remove my hiviz sights? I'm glad they didn't. I'd mad like hell had they removed them and not sent them back to me.
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  #69  
Old 01-09-2021, 11:13 PM
marvin02 marvin02 is offline
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Here's a pic of the mark on the replacement hammer and my work done paperwork. I circled the spot on the paperwork where it says "Recall repair completed", that's all the info provided.
Attached Thumbnails
Recall for some Shield EZs-new-hammer-01-jpg   Recall for some Shield EZs-ez9-recall-work-highlight-jpg  
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  #70  
Old 01-10-2021, 12:20 AM
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It's funny. I have the little square on my gun but the paperwork is completely blank. I think I may need to contact CS and see what is up.
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  #71  
Old Yesterday, 03:11 AM
BobinNH BobinNH is offline
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Quote:
Originally Posted by slackjeep View Post
It's funny. I have the little square on my gun but the paperwork is completely blank. I think I may need to contact CS and see what is up.
My paperwork came back the same way. I assumed it means the gun was checked and nothing needed to be done.
It would've been nice if they wrote that, instead of a blank form and a signature.
Anyone have any actual parts replaced, or any work done on the gun?
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