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Smith & Wesson M&P Pistols All Variants of the Smith & Wesson M&P Auto Series


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  #1  
Old 01-04-2022, 04:01 PM
Blinkers Blinkers is offline
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Hello,

Thought I'd share my experience with buying a new M&P 2.0. I purchased a 5.0 in FDE with a thumb safety brand new. Upon further inspection the thumb safety did not engage the trigger bar, even when it was fully up. This allowed the safety to be on but the gun to fire. Smith and Wesson sent a return label but has had the pistol for 8 weeks and has not even looked at it.

This seems like very poor quality control and an excessively long wait to have a brand new firearm returned that did not work out of the box.

Yes, I am new. I don't normally join forums but I am frustrated by this experience. I have dealt with other firearms returns and no one has taken even close to this long. This also seems like an issue that should have been caught before it shipped.

I had read a couple other posts that had a similar issue and they just bent the thumb safety upward to engage the trigger bar. This would not have worked as it was already in the correct position and, in order to get full engagement, the thumb safety would sit way too high in the on and off position.

I will update with how long it takes and what the fix is.

Update: Tomorrow would be 10 weeks. Received the pistol back. It appears they did absolutely nothing. The thumb safety still does not work.

Last edited by Blinkers; 01-14-2022 at 04:29 PM.
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  #2  
Old 01-04-2022, 04:38 PM
Rpg Rpg is online now
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Iím glad you caught this glitch before carrying the gun!

Smith shouldnít have let the gun out of the shop. Unfortunately, Smith seems to have delegated quality control to the end user.
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Old 01-04-2022, 04:47 PM
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The manual safeties on many striker guns are poorly engineered afterthoughts and bear no resemblance to the integrated assembled shown in other platforms. Just last week, I examined a NIB .45 Shield at a LGS and the "safety" had zero retention in either station- just a piece of plastic free to slide up and down at the whim of whatever rubs against it.
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Old 01-04-2022, 04:55 PM
smoothshooter smoothshooter is offline
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Quote:
Originally Posted by Rpg View Post
Iím glad you caught this glitch before carrying the gun!

Smith shouldnít have let the gun out of the shop. Unfortunately, Smith seems to have delegated quality control to the end user.
Too many gun companiesí design engineers have no shooting background. Anyone familiar with the 1911 design would already know what the best thumb safetylooks like, and would copy that as closely as possible.
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Old 01-04-2022, 05:02 PM
Blinkers Blinkers is offline
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Quote:
Originally Posted by .455_Hunter View Post
The manual safeties on many striker guns are poorly engineered afterthoughts and bear no resemblance to the integrated assembled shown in other platforms. Just last week, I examined a NIB .45 Shield at a LGS and the "safety" had zero retention in either station- just a piece of plastic free to slide up and down at the whim of whatever rubs against it.
In the past I've been vehemently opposed to thumb safeties on striker guns but when my oldest was a toddler and started using my pistol as a foot rest when climbing on me, I figured a little extra security wouldn't hurt.

I specifically bought the M&P because it had a thumb safety.
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Old 01-04-2022, 05:04 PM
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Quote:
Originally Posted by Rpg View Post
Iím glad you caught this glitch before carrying the gun!

Smith shouldnít have let the gun out of the shop. Unfortunately, Smith seems to have delegated quality control to the end user.
I used to carry Glocks so I doubt anything bad would have happened as I don't rely on the safety. However, it could have been terrible if a new gun owner had bought this particular pistol and relied on the safety at some point.
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Old 01-04-2022, 05:11 PM
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Quote:
Originally Posted by Blinkers View Post
In the past I've been vehemently opposed to thumb safeties on striker guns but when my oldest was a toddler and started using my pistol as a foot rest when climbing on me, I figured a little extra security wouldn't hurt.

I specifically bought the M&P because it had a thumb safety.
No argument from me on why they are necessary. The only "modern" striker gun I own is a P99AS with full decock.
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Old 01-04-2022, 05:23 PM
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I had positive experiences with S&W cs in 2014. My experience last year was abysmal and led me to decide not to purchase any further new S&W products.
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Old 01-04-2022, 07:27 PM
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Originally Posted by waffles View Post
I had positive experiences with S&W cs in 2014. My experience last year was abysmal and led me to decide not to purchase any further new S&W products.
That's my current thought. I'll keep the ones I have that work, sell this one once it's fixed, and be done.
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Old 01-04-2022, 09:17 PM
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My experience with buying a brand new expensive S & W model 41 in August was disappointing. Very expensive gun with reliability issues. I think quality control is lacking at their factory because they will be moving to Tennessee soon and many workers will lose their jobs. Thus, they probably don’t care as much about quality control…..”screw them” might be their motto.
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  #11  
Old 01-04-2022, 09:18 PM
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As a long-time S&W owner my experience has been that their customer service is hit or miss. I think it just depends on whose desk your gun lands.

Iíve always had good luck with Ruger, but the fact Iíve used their customer service more often also says something.

Sorry for your troubles - that gun should have never gone out like that, and failing that they should have fixed it immediately and sent it back with some extra mags and their apologies.
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Old 01-04-2022, 09:43 PM
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When I sent my S&W 4516-1 in for repair to replace a leaf spring, the firearm was returned with a different barrel and I never achieved the pie plate accuracy it came with. Shots were sometime a foot apart. I complained to the service person and she replied that "We just picked up a barrel from the bench." The firearm was sold soon after.

Nuts to you S&W. You burned me.
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  #13  
Old 01-04-2022, 10:16 PM
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Always best to closely examine any firearm at the LGS before purchasing, including special orders, as you are paying the LGS, not the manufacturer, to sell you a fully functional firearm. If you reject the firearm, it becomes the LGS problem, not yours.
Few years ago, while the owner of my LGS and I were checking out a requested order, he spotted a problem I missed, said he was going to send it back and order in another one for me.
Any LGS worth their salt would do the same.
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Old 01-04-2022, 10:21 PM
Model 10-8 Model 10-8 is offline
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Did you disclose this to the person who bought it?
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Old 01-04-2022, 10:47 PM
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Quote:
Originally Posted by LCC View Post
Always best to closely examine any firearm at the LGS before purchasing, including special orders, as you are paying the LGS, not the manufacturer, to sell you a fully functional firearm. If you reject the firearm, it becomes the LGS problem, not yours.
Few years ago, while the owner of my LGS and I were checking out a requested order, he spotted a problem I missed, said he was going to send it back and order in another one for me.
Any LGS worth their salt would do the same.
I looked it over, dry fired it etc but didn't think to put the safety on and attempt to pull the trigger.

Apparently I will have to add that to my function checks.

Last edited by Blinkers; 01-04-2022 at 10:49 PM.
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Old 01-04-2022, 11:18 PM
Junkenstien Junkenstien is offline
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Wonder how the plague has been treating them?Sent one in back in the spring and havent gotten it yet.

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Old 01-09-2022, 03:51 PM
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Angry

Having a similar experience with customer service right now, bought a brand new Shield Plus and out of the box it had a dead trigger...Inoperable...called them up and they gave me the usual canned response and told me to send it back. 6 to 8 weeks, I asked them how it even left the factory and they couldn't seem to answer. One month of stewing and I finally sent a flamethrower email to their customer care dept. They said they would issue an "alert" to expedite. Currently going on 7 weeks and I'm convinced of them just shining me on. Totally unacceptable...
I'll have a hard time trusting this pistol if I ever even get to hold it. I'll be reconsidering doing business with S&W in the future. I own 7 of their pistols but due to their poor customer service there probably won't be an 8th..
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Old 01-09-2022, 06:44 PM
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I'm with ya. I asked them about sending me replacement fiber optic rods, since mine are clearly not working, and they wanted me to send in the entire slide for inspection. I told them hell no, I will just order new sights that aren't fiber optic (if I can find some to fit with the CTS Red-dot).
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Old 01-10-2022, 04:28 PM
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Quote:
Originally Posted by BillD344 View Post
Having a similar experience with customer service right now, bought a brand new Shield Plus and out of the box it had a dead trigger...Inoperable...called them up and they gave me the usual canned response and told me to send it back. 6 to 8 weeks, I asked them how it even left the factory and they couldn't seem to answer. One month of stewing and I finally sent a flamethrower email to their customer care dept. They said they would issue an "alert" to expedite. Currently going on 7 weeks and I'm convinced of them just shining me on. Totally unacceptable...
I'll have a hard time trusting this pistol if I ever even get to hold it. I'll be reconsidering doing business with S&W in the future. I own 7 of their pistols but due to their poor customer service there probably won't be an 8th..
I'm at 9 weeks which is when they told me to call back. Their response today is near the end of January...
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Old 01-14-2022, 04:31 PM
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Well, it's back. They didn't do anything that I can see. The thumb safety still engages about 1mm of the trigger bar. Any pressure on the trigger or thumb safety allows the gun to be fired with the safety in the full on position.
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Old 01-14-2022, 04:32 PM
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This will be the last new S&W product I buy in my lifetime. There are too many other quality manufacturers.

There are some classic revolvers I have on my list I will still buy though.
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Old 01-14-2022, 05:00 PM
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Sorry it went that way, welcome to the club of being on the wrong end of S&W service.
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Old 01-14-2022, 05:10 PM
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Quote:
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Sorry it went that way, welcome to the club of being on the wrong end of S&W service.
Live and learn. I'll take a loss, sell it without the thumb safety and a disclosure and move on.
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Old 01-14-2022, 05:26 PM
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Quote:
Originally Posted by sigp220.45 View Post
As a long-time S&W owner my experience has been that their customer service is hit or miss. I think it just depends on whose desk your gun landsÖ
My experience has been the same. Even ďback in the good old days,Ē S&W customer service has always been anywhere from great to lousy. I always figure when I call, be prepared to hang up and call back later if things start going south.
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Old 01-14-2022, 05:29 PM
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Never again for me with S&W, the ******s.
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Old 01-14-2022, 05:40 PM
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Quote:
Originally Posted by Blinkers View Post
Live and learn. I'll take a loss, sell it without the thumb safety and a disclosure and move on.
Have thumb safeties on full-size M&Ps recently been changed? A thumb safety was previously a part that could be easily installed or removed by the owner; the biggest issue was keeping up with the tiny plastic plugs that filled the slots in the frame.

If the thumb safety is still a user-removable part, take it out, fill in the frame slots (S&W used to send the plastic plugs for free), and sell the pistol as a NTS model (which many people prefer).
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Old 01-14-2022, 06:09 PM
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Quote:
Originally Posted by gc70 View Post
Have thumb safeties on full-size M&Ps recently been changed? A thumb safety was previously a part that could be easily installed or removed by the owner; the biggest issue was keeping up with the tiny plastic plugs that filled the slots in the frame.

If the thumb safety is still a user-removable part, take it out, fill in the frame slots (S&W used to send the plastic plugs for free), and sell the pistol as a NTS model (which many people prefer).
That's what I'm doing, just thought I'd mention it used to be a safety version to the new owner in case it ever bothers them.
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Old 01-14-2022, 06:19 PM
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Guess I’m lucky b/c my M&P 2.0 Compact 9MM has been perfect for the two plus years I’ve owned it.
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Old 01-14-2022, 06:26 PM
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Before you write off this pistol please consider one more phone call to S&W Service. Ask to be transferred to the department head. Reason is you've sent back a new unsafe, not to spec pistol TWICE and need resolution. Be persistent and polite that you need to visit with a much higher up. I'm sure you'll have your papers from previous work requests to lay out. Ask for a new, in spec, fully functional pistol. Let us know how this works out.
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Old 01-14-2022, 06:45 PM
Steve Beacon Steve Beacon is offline
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Angry Quality Control Revolvers

SAW 63-5-New -8 rounds-Took it to a Gunsmith. Answer-Headspace slightly to tight. Had to machined yolk to give it a touch of more headspace. It cost me $. Reason I did not send it to SAW for repairs is as follows. SAW 617-6. New. Problems with Revolver. Took it to a Gunsmith. They said to send it back to SAW. I did. It took 3 months to get it back. They repaired or replaced 4 items. I do not understand this type of quality on what is suppose to be a top quality item.
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  #31  
Old 01-14-2022, 07:18 PM
kbm6893 kbm6893 is offline
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Update: Smith and Wesson Customer Service and Quality Control (Extremely Negative) Update: Smith and Wesson Customer Service and Quality Control (Extremely Negative)  
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Originally Posted by sigp220.45 View Post
As a long-time S&W owner my experience has been that their customer service is hit or miss. I think it just depends on whose desk your gun lands.

Iíve always had good luck with Ruger, but the fact Iíve used their customer service more often also says something.

Sorry for your troubles - that gun should have never gone out like that, and failing that they should have fixed it immediately and sent it back with some extra mags and their apologies.
Iíve sent used Rugerís in just to take advantage of their excellent service and give a thorough once over to a used gun I bought. All came back within a week. My buddy sent his late fatherís Security Six back after his dad died. Many thousands of full house .357 fired through it. The brought it back to like new, even reblued it. Took maybe 3 weeks.

I sent a 29 year old Glock back to Glock. Total time from leaving my hands to back in my hands was 4 days, Pennsylvania to Georgia and back. Totally updated it. Charged me nothing.

S&W has seriously dropped the ball on their warranty service.
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  #32  
Old 01-14-2022, 07:32 PM
waffles waffles is online now
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Update: Smith and Wesson Customer Service and Quality Control (Extremely Negative) Update: Smith and Wesson Customer Service and Quality Control (Extremely Negative) Update: Smith and Wesson Customer Service and Quality Control (Extremely Negative) Update: Smith and Wesson Customer Service and Quality Control (Extremely Negative) Update: Smith and Wesson Customer Service and Quality Control (Extremely Negative)  
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Originally Posted by kbm6893 View Post
Iíve sent used Rugerís in just to take advantage of their excellent service and give a thorough once over to a used gun I bought. All came back within a week. My buddy sent his late fatherís Security Six back after his dad died. Many thousands of full house .357 fired through it. The brought it back to like new, even reblued it. Took maybe 3 weeks.

I sent a 29 year old Glock back to Glock. Total time from leaving my hands to back in my hands was 4 days, Pennsylvania to Georgia and back. Totally updated it. Charged me nothing.

S&W has seriously dropped the ball on their warranty service.
Ditto the ruger love. I purchased a well used Redhawk that would start to bind on one cylinder. I disclosed it was well used, I wasn't the original owner, and that I was sure it had been used with some hot stuff, and that I intended to pay for the repairs. The woman on the phone chuckled and said just remember us when you need another, sent me a return label, and I had the gun back after repairs in less than a week and a half if im remembering right.

With my last S&W adventure I tried to get a revolver that developed a known design/materials flaw fixed, I waited months, called about the gun and would be directed to a voice-mail by a CS representative that promised quick return calls that were never made, and eventually just shipped the gun back to me with no communication. Calls didn't work, and I eventually got an email reply that the damage was user error. When I showed them their own manual indicating I was operating it correctly, I received no further replies. Stinks but there are plenty of better autoloaders from better companies and plenty of used smith revolvers to satisfy that itch.
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  #33  
Old 01-14-2022, 07:51 PM
pistolpete10 pistolpete10 is offline
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Update: Smith and Wesson Customer Service and Quality Control (Extremely Negative) Update: Smith and Wesson Customer Service and Quality Control (Extremely Negative) Update: Smith and Wesson Customer Service and Quality Control (Extremely Negative) Update: Smith and Wesson Customer Service and Quality Control (Extremely Negative) Update: Smith and Wesson Customer Service and Quality Control (Extremely Negative)  
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Sent my 9mm EZEE back, shoots way low. Nothing they can do. I'll have to file down the front sight. Wouldn't be so bad if it didn't have the infernal white dot. Gonna look like **** even when I paint it. Got a new 629 that the trigger hangs in the forward position, can't shoot it double action. Haven't sent it back. Don't know if they'd fix it or not.
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  #34  
Old 01-14-2022, 10:44 PM
Blinkers Blinkers is offline
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Update: Smith and Wesson Customer Service and Quality Control (Extremely Negative) Update: Smith and Wesson Customer Service and Quality Control (Extremely Negative) Update: Smith and Wesson Customer Service and Quality Control (Extremely Negative) Update: Smith and Wesson Customer Service and Quality Control (Extremely Negative) Update: Smith and Wesson Customer Service and Quality Control (Extremely Negative)  
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Originally Posted by minconrevo View Post
Before you write off this pistol please consider one more phone call to S&W Service. Ask to be transferred to the department head. Reason is you've sent back a new unsafe, not to spec pistol TWICE and need resolution. Be persistent and polite that you need to visit with a much higher up. I'm sure you'll have your papers from previous work requests to lay out. Ask for a new, in spec, fully functional pistol. Let us know how this works out.
It's gone. Replaced by a Glock. They had more than enough opportunity to make it right.
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  #35  
Old 01-15-2022, 01:26 AM
minconrevo minconrevo is offline
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Update: Smith and Wesson Customer Service and Quality Control (Extremely Negative) Update: Smith and Wesson Customer Service and Quality Control (Extremely Negative) Update: Smith and Wesson Customer Service and Quality Control (Extremely Negative) Update: Smith and Wesson Customer Service and Quality Control (Extremely Negative) Update: Smith and Wesson Customer Service and Quality Control (Extremely Negative)  
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It's gone. Replaced by a Glock. They had more than enough opportunity to make it right.
I feel your aggravation released.

I have had exactly one experience with Glock repair department. They quickly fixed, as in a couple days, the problem I had with one of their pistols. Upgraded some parts while they had it and test fired 50 rounds, all at NC. I compete regularly in IDPA with Glocks as well as put them to other duties. Once in a blue moon do I need to reach into my collection of Factory spare parts to replace a worn part.

I've had 3 Rugers that needed fixing. One was a new pistol with a minor machining error on the slide. Another was a used pistol that needed some springs. Last one was a rifle with a trigger return spring failure (non-Ruger part). All remedied in less than 10 days at NC by sending me the part I needed in 2 cases, with the 3rd being a slide swap.
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