Smith & Wesson Forum

Go Back   Smith & Wesson Forum > >

Notices

Smith & Wesson M&P10 Rifles Dedicated to the Smith & Wesson M&P-10 Rifles


Reply
 
Thread Tools Display Modes
  #1  
Old 03-01-2014, 12:22 AM
gotrdun gotrdun is offline
Member
sw10 cycle promblem on new sw10 cycle promblem on new sw10 cycle promblem on new sw10 cycle promblem on new sw10 cycle promblem on new  
Join Date: Feb 2014
Posts: 3
Likes: 0
Liked 0 Times in 0 Posts
Default sw10 cycle promblem on new

i have to say my trust with sw front line office blocker has been less than pleasant. had to send a new mp10 that cost over 1800 buc to sw for which they had longer than myself 4wks to repair a non cycling issue just it bac 0n 28 feb. their was no explanation of what work had been done tried jackin a round and couldn't get it out this was a new problem when i finally did get it removed noticed heavy scares on the hornaday whitetail 150gr caseing any advice as to whom i can talk to and get some help cause it aint the ones i have dealt with so far. i do have four other sw guns with no issues ever, my ar10 is a core which has performed perfectly. right now i little trust with sw, but hay i didn't build the gun.
Reply With Quote
  #2  
Old 03-01-2014, 10:32 AM
vfin vfin is offline
Member
sw10 cycle promblem on new sw10 cycle promblem on new sw10 cycle promblem on new sw10 cycle promblem on new sw10 cycle promblem on new  
Join Date: May 2013
Location: Palm Beach Florida
Posts: 143
Likes: 54
Liked 61 Times in 34 Posts
Default

Call them first, BUT, be polite.

I've NEVER known SAW Customer Service to be unfriendly, so...

Send it back.

vfin
Reply With Quote
The Following User Likes This Post:
  #3  
Old 03-02-2014, 12:25 AM
apiccola apiccola is offline
Member
sw10 cycle promblem on new sw10 cycle promblem on new sw10 cycle promblem on new sw10 cycle promblem on new sw10 cycle promblem on new  
Join Date: Dec 2013
Location: Texas
Posts: 187
Likes: 2
Liked 50 Times in 44 Posts
Default

Hopefully you purchased the rifle recently from a reputable shop that will process your warranty claim for you ... and explain to you what's happening with the rifle under that process. You may be asked, depending on the symptoms you identify, to break-in the rifle before the claim will be processed.
Reply With Quote
  #4  
Old 03-02-2014, 09:20 PM
chrisreedrules's Avatar
chrisreedrules chrisreedrules is offline
Member
sw10 cycle promblem on new sw10 cycle promblem on new sw10 cycle promblem on new sw10 cycle promblem on new sw10 cycle promblem on new  
Join Date: Feb 2014
Location: FLA
Posts: 25
Likes: 0
Liked 5 Times in 5 Posts
Default

I had some cycling issues as well during the break-in process. But after the first few dozen rounds I had no issues.
Reply With Quote
  #5  
Old 03-02-2014, 09:50 PM
gotrdun gotrdun is offline
Member
sw10 cycle promblem on new sw10 cycle promblem on new sw10 cycle promblem on new sw10 cycle promblem on new sw10 cycle promblem on new  
Join Date: Feb 2014
Posts: 3
Likes: 0
Liked 0 Times in 0 Posts
Default

i bought this gun from gander mt. but because i didnt purchase their service agreement the associate said the best they could do was to purchase the gun bac at 60% of its value and this was after only a month, that was the first thorn as far as breakin its kinda hard when only one shot can be fired. I contacted sw and yes i was upset but never used profanity, recieved gun bac now when round is loaded i can't even extract it without breakin down and removing with a small hooked screwdriver i hav to say i am completely disscussded with this lemon
Reply With Quote
  #6  
Old 03-03-2014, 03:16 AM
apiccola apiccola is offline
Member
sw10 cycle promblem on new sw10 cycle promblem on new sw10 cycle promblem on new sw10 cycle promblem on new sw10 cycle promblem on new  
Join Date: Dec 2013
Location: Texas
Posts: 187
Likes: 2
Liked 50 Times in 44 Posts
Default

Sorry to hear your dilemma sir. Gander Mountain should be ashamed of selling you a rifle that MSRP's for $1619 for more than $1800, and then not providing you with any after-sales assistance ... that really blows. Definitely contact S&W, inform them of your previous work order number for the prior failure to cycle issue and identify your current failure to extract symptom. Before you pack the rifle for the return, fire the rifle until you get another failure to extract, and leave that fired casing in the chamber when you ship it back ... let the gunsmith extract it. Also, ask them if they want you to ship the magazine with the rifle as well ... if they do, make sure that it is noted on the work order and your packing list just in case the magazine is lost.
Reply With Quote
  #7  
Old 03-04-2014, 11:40 PM
gotrdun gotrdun is offline
Member
sw10 cycle promblem on new sw10 cycle promblem on new sw10 cycle promblem on new sw10 cycle promblem on new sw10 cycle promblem on new  
Join Date: Feb 2014
Posts: 3
Likes: 0
Liked 0 Times in 0 Posts
Default

i thank everyone for their comments and advice, however i am just a workin joe and my money was saved just for this item, now if i pay large money to a large co. in my mind they should have sent a new gun and they could resolve the issues with me therefor having a loyal customer for now on,this puts me in the position that i am done with sw, by the way i had a rust issue with a ruger lc9 at the end of the barrel that would't go away gun was at least 6mo. old contacted ruger, they did the wright thing and replaced the gun, now thats customer satisfaction, i will unload this gun as sone as its safe never to buy another sw product again. when i'm done with somethin i'm done and thats all i have to say about that!
Reply With Quote
  #8  
Old 03-06-2014, 01:05 AM
Belicose's Avatar
Belicose Belicose is offline
Member
sw10 cycle promblem on new sw10 cycle promblem on new sw10 cycle promblem on new sw10 cycle promblem on new sw10 cycle promblem on new  
Join Date: Mar 2014
Location: Florida
Posts: 2
Likes: 0
Liked 0 Times in 0 Posts
Default Gander MT after-sales Warranty

The M&P 10 has a lifetime warranty. All that Gander will do for you is navigate the RMA process for you and pay for shipping.

You can initiate the RMA process and document the issue on your own and only be out the shipping cost and still have paid less for their after-sale 1 year warranty (which includes one cleaning...)
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
1971 S&W 39-2 9mm promblem? sowest1157 Smith & Wesson Semi-Auto Pistols 4 02-16-2016 12:09 PM
2 cycle engine jbull380 The Lounge 86 09-21-2015 12:11 PM
M&P 22 will not cycle RMC1 Smith & Wesson M&P Pistols 18 01-11-2015 07:39 PM
The Cycle of Life skrazo The Lounge 0 12-26-2014 10:29 AM
MP 9MM won't cycle mrbjeeter Smith & Wesson M&P Pistols 14 01-11-2012 02:46 PM

Powered by vBadvanced CMPS v3.2.3
smith-wessonforum.com tested by Norton Internet Security smith-wessonforum.com tested by McAfee Internet Security

All times are GMT -4. The time now is 05:47 PM.


Search Engine Optimisation provided by DragonByte SEO v2.0.42 (Pro) - vBulletin Mods & Addons Copyright © 2020 DragonByte Technologies Ltd.
Smith-WessonForum.com is not affiliated with Smith & Wesson Holding Corporation (NASDAQ Global Select: SWHC)