Smith and Wesson never going to help us!

[Bassaro]

So I was at the Harrisburg, PA outdoor show yesterday and decided to stop by the S&W booth to hopefully get some clarity on if anything was going to be done for those of us experiencing great accuracy issues with the barrels of our m&p 10s. I approached one of the workers and told him my issues and to not make it sound like a isolated incident told him about all the horror stories that I have been reading on this site as well as others.

The rep told me he was unaware of any problems with the m&p 10 and that the model has been running flawlessly. I asked if they had any complaints of new rifles having feeding issues as well. He replied no the rifles have been great on feeding with no problems.

Then I began to stop playing dumb and asked him why in the world they would make a proprietary rifle then refuse to sale parts for that rifle to the people who own it. He had no reply other then call customer service. At this point I left before I made a scene as anger was getting the better of me.

To be fair this was one rep and I did not get a chance to speak with any other. However pay attention to how many new M&P owners that come on this forum and their first post is "my rifle is short stroking or jamming" you know they called smith first and they are aware of the problem.

Next let's look at the whole accuracy thing and see how much of a hot button this is. Many of us m&p owners are experiencing less then acceptable accuracy with our barrels and smith is doing nothing to help us. This would not be as big of an issue if the whole damn gun wasn't proprietary! Seriously many of us have $2000+ into our rigs and we are still trying to work the bugs out to get it to shoot as good as a $900 DPMS.

Come on Smith are you even paying attention to your customer base anymore?

[Arik]

You're asking him as if he's the one making decisions. He's just a salesman. At my work there are only 2 of us and I couldn't tell you why we do half the things we do except to say that thats the way the boss wants it

[Arik]

Originally Posted by Bassaro

However pay attention to how many new M&P owners that come on this forum and their first post is "my rifle is short stroking or jamming" you know they called smith first and they are aware of the problem.

To be frank ..... you don't know how many they sell vs how many the fix or have calls about problems. All you know is what someone posted. They can have a 100k sales without any problems

[HYRYSC]

It is frustrating for sure for those that do have issues and I wish that S&W would step up and at least sell parts to those that are having issues.

However I am quite certain that those with issues are in the vast minority. I had several DPMS rifles in the past and my M&P 10 shoots just as well if not better than any of them, including the heavy barrel target version that I had. I have frequented gun shops in my local area and have heard nothing but praise for the light weight 308 that Smith and Wesson put out.

This is not going to be any comfort to those that are having issues however.

[bergermeister]

A fix is in for the S&W AR-10 barrels

[yqtszhj]

Having a gun that malfunctions or is not accurate is not fun. I've had a problem with Beretta, Bersa, Kahr, Springfield, Colt, and yes a glock. Bersa fixed their problem for free. Colt wanted me to pay for a barrel that was torqued wrong. The Beretta and Kahr I fixed myself and the Springfield was the most expensive inaccurate rifle i owned until i worked on it. The glock perfection took a 400 round breakin. A company should stand behind their products but my experience has been that 30% of what i have bought has had some issue.Buying anything but my Toyota's has been a coin toss.

Back to the OP my M&P10 shoots 1/2MOA with 165 gr. and has only misfed twice with under powered turkish ammo. Everything else feeds fine and gives 2 MOA or better.

[copemech]

Originally Posted by Bassaro

So I was at the Harrisburg, PA outdoor show yesterday and decided to stop by the S&W booth to hopefully get some clarity on if anything was going to be done for those of us experiencing great accuracy issues with the barrels of our m&p 10s. I approached one of the workers and told him my issues and to not make it sound like a isolated incident told him about all the horror stories that I have been reading on this site as well as others.

The rep told me he was unaware of any problems with the m&p 10 and that the model has been running flawlessly. I asked if they had any complaints of new rifles having feeding issues as well. He replied no the rifles have been great on feeding with no problems.

Then I began to stop playing dumb and asked him why in the world they would make a proprietary rifle then refuse to sale parts for that rifle to the people who own it. He had no reply other then call customer service. At this point I left before I made a scene as anger was getting the better of me.

To be fair this was one rep and I did not get a chance to speak with any other. However pay attention to how many new M&P owners that come on this forum and their first post is "my rifle is short stroking or jamming" you know they called smith first and they are aware of the problem.

Next let's look at the whole accuracy thing and see how much of a hot button this is. Many of us m&p owners are experiencing less then acceptable accuracy with our barrels and smith is doing nothing to help us. This would not be as big of an issue if the whole damn gun wasn't proprietary! Seriously many of us have $2000+ into our rigs and we are still trying to work the bugs out to get it to shoot as good as a $900 DPMS.

Come on Smith are you even paying attention to your customer base anymore?

NO! It seems they have head buried in the sand.

[sgtsandman]

Companies are notorious of not communicating with their employees as to what is going on in another division. The government does it too. I am not the least bit surprised that the company reps haven't heard anything on this. They may eventually but it will take some time with either them doing some digging or the company making a company wide announcement on their decision. They like their employees living like mushrooms. In the interest of keeping this post clean, I'll let you all derive for yourself what that may actually mean.

[Comrad]

Companies are very reluctant to admit they have problems. GM with their ignition is a good example.

[Veeper]

I'm confused as to why S&W is supposed to bow to pressure from a thread or two out there that include "horror stories" of people exploding obstructed barrels, followed by the usual internet forum dogpile.

It's like politics. If enough people say that printing money will get us out of debt, it must be true!

I just don't get how people can live in this new age of dishonesty and short-tempered entitlement.

[Muss Muggins]

I bought a DPMS after reading about the M&P10 on this forum. Haven't looked back.

[mooosie]

I have one of those cheap junk bushmaster ORC 308 rifles never misses a beat shoots better than I can weighs about 7 1/2 pounds paid 1250.00 for it and I love it


Sent from my iPhone using Tapatalk

[Bassaro]

Originally Posted by Veeper

I'm confused as to why S&W is supposed to bow to pressure from a thread or two out there that include "horror stories" of people exploding obstructed barrels, followed by the usual internet forum dogpile.

It's like politics. If enough people say that printing money will get us out of debt, it must be true!

I just don't get how people can live in this new age of dishonesty and short-tempered entitlement.

Not the point I am trying to make. If you make a gun with mainly proprietary parts then refuse to sale said parts to customers who have purchased said gun you have a poor business model. If there are numerous complaints of new rifle performance try to work on a fix. You have the new rifle owners claiming the same problems not just a few people, not just this forum but others. Let's face it the internet is the new feedback for your product straight from the consumers. My rifle barrel didn't blow up, it suffers from terrible accuracy like many others are experiencing.

I understand that not every person you encounter at smith and Wesson or any company for that matter is going to be up on every detail of every product they sale. However if customers don't speak up about problems they are having with a product the issues will never get resolved.

[Fishinfool]

Originally Posted by Bassaro

Not the point I am trying to make. If you make a gun with mainly proprietary parts then refuse to sale said parts to customers who have purchased said gun you have a poor business model. If there are numerous complaints of new rifle performance try to work on a fix. You have the new rifle owners claiming the same problems not just a few people, not just this forum but others. Let's face it the internet is the new feedback for your product straight from the consumers. My rifle barrel didn't blow up, it suffers from terrible accuracy like many others are experiencing.

I understand that not every person you encounter at smith and Wesson or any company for that matter is going to be up on every detail of every product they sale. However if customers don't speak up about problems they are having with a product the issues will never get resolved.

I am curious, what was S&W's final word on your terrible accuracy issue with your rifle after you sent it back for evaluation / repair?

Larry

[Bat Guano]

I did a fair amount of homework on these rifles; from the time I first laid eyes on one and bought one, it was two years or more. I knew what I was getting into and that parts were unavailable outside of the factory. I also knew I had a warranty. And sure, enough, I wound up using it to replace the original barrel--more for cosmetic issues in the rifling than anything consequential--because it sure shot well out of the box.

As for parts breakages, the only one I can envision coming up in the first 5000 or so rounds might be that big overbuilt extractor. Trigger groups are standard AR and so easy to find. The longer these are out there and the more there are of them, the more aftermarket stuff there will be--if there is sufficient demand. It's not like these things have been on the market for 40 years like 5.56 ARs.

Nothing REQUIRES a manufacturer to sell parts to one and all. They don't have to, and nobody is forced to buy their products. Service is available, and the company at least knows when the piece goes back home the work was done to specs by their people. Sounds fair to me... I doubt that Nikon sells internal parts for their digital SLR cameras.

"Don't believe anything you hear, and only half of what you see."