I called S&W customer service today since Jeff (see my last post) didn't call me yesterday as he had promised.
Jeff answered the phone. After re-introducing myself and reminding him of Wednesday's conversion, he told to to wait while he checked.
After being on hold for some time, he returned to state that he didn't have an answer as to what the status was.
He did admit to me that he forgot to follow up on getting the status. (I guess it took him a while to figure that out else I wouldn't have been on hold for as long as I was.)
Explained another way, he didn't do anything after I hung up the phone two days ago.
I am about as impressed with this segment of S&W's customer service as I am with my M&P15-22's ability to deliver a 1" group at just 50 yards.....from its "match grade" barrel.
He promised to call me back on Monday with a status. This time he states he will leave a note on his desk to so he remembers to call me. (I guess that didn't cross his mind two days ago.)
And so the quest continues.....