Ok, i thought i would start a thread on customer service reviews for anyone to put likes and dislikes on, mostly for reference reasons, but partly because im starting my first conflict resolution over an error...Ordered a VLTOR mod4 charging handle from Botach, got the 7.62 version rather than the 5.56...cant find the receipt and opened the plastic before noticing...emailed them...any takers on whats gonna happen next? Well, just put some POSITIVE customer service stories, or your NEGATIVE stories as well, might help some of us in the future...i will update with my Botach story (tho either way, i really cant be mad -- its my fault for losing receipt
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part-time ninja...

Call your credit card provider, they may be able to provive you a copy of the charge slip with a reference number on it.

Do you have an email confirmation of the order? That's as good as a receipt.

I had great support from Simmons tech support when a 44mag scope would not hold zero while under warranty. I sent it back to them and when they determined that it could not be repaired was able to discuss replacement options with a CSR. Since a direct replacement was out of stock for a month she spent a great deal of time on the phone with me running through the Simmons/Bushnell/Burris lineup trying to find me a replacement scope. That's how I ended up with my Bushnell Banner 6-24x40 scope.

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- Bill

Being that cabela's is 1mile from my house.... have had Great support from them

Sighmark Reflex died on me... took it in, had got the replacement Insurance, but usualy ya send it in, they swapped it out on the spot......

I also have just sent a FAKE eotech back, wouldent adjust on elevation, so I am sure ill get my $$$ back since they are outa stock now on em


Anyways..... keep the emails and Recipets... I have a HUGE box full of all the STUFF i got for my Toys.... Ya Just NEVER Know



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--Stav--

Update on botach -- already was emailed from customer service with an RMA number and instructions! Sent detailed email last night, got response 20 min after they opened for business...thats fast!

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part-time ninja...

Normally I get everything from my LGS's when I can. It helps get me better prices "over-all" by doing business through them and some times better deals on the item too.

Thats a good approach if u have an LGS that gets anything other than ****...i gotta drive 45 min to get anywhere that they carry good quality products

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part-time ninja...

Key word is "through" them. I'll find what I need and play "can you get me this for a good or better price". Some times it's faster and easier going through an LGS because they have a few more services they can get things through and at dealer cost.

I find myself having to explain things to my LGS, so i dont trust their abilities other than to buy what i see on the shelf (i.e.ammo, specific tools, labeled parts, etc)...i just got done explaining what "bt" means on ammo, and what dif it makes when shooting it...also sold my LGS some tapco mags that i ended up with at beginning of the scare (never used) for 25 each (hey, he offered the price, i just asked if he wanted em since i got my pmags in shortly after)...he knows less about AR platform than i do about crossbows -for the record i have fired a crossbow once...lol

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part-time ninja...