Hoping to find out if anyone else has had this happen and hopefully this will help facilitate a resolution if someone from S&W sees it.
On 8/13/13, my bank account was charged by Smith and Wesson in an amount that was equivalent to an order I placed in Dec of 2012 but at that time was informed that the products were back ordered and there was no timetable for filling the order. I have not received any notification of my order shipping and despite repeated attempts at communication have received no communication from S&W other than they were on shutdown until Aug 9, 2013 although my attempt at communication was after Aug 9, 2013.
Has anyone else had charges appear with no communication from S&W regarding an order being filled or shipped?
I have read good things about S&W customer service but I'm not experiencing that right now.