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Old 08-18-2013, 09:15 PM
gol499 gol499 is offline
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Customer Service issue, hope this helps resolve Customer Service issue, hope this helps resolve Customer Service issue, hope this helps resolve Customer Service issue, hope this helps resolve Customer Service issue, hope this helps resolve  
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Default Customer Service issue, hope this helps resolve

Hoping to find out if anyone else has had this happen and hopefully this will help facilitate a resolution if someone from S&W sees it.
On 8/13/13, my bank account was charged by Smith and Wesson in an amount that was equivalent to an order I placed in Dec of 2012 but at that time was informed that the products were back ordered and there was no timetable for filling the order. I have not received any notification of my order shipping and despite repeated attempts at communication have received no communication from S&W other than they were on shutdown until Aug 9, 2013 although my attempt at communication was after Aug 9, 2013.
Has anyone else had charges appear with no communication from S&W regarding an order being filled or shipped?
I have read good things about S&W customer service but I'm not experiencing that right now.
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Old 08-18-2013, 09:29 PM
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arizona98tj arizona98tj is offline
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Customer Service issue, hope this helps resolve Customer Service issue, hope this helps resolve Customer Service issue, hope this helps resolve Customer Service issue, hope this helps resolve Customer Service issue, hope this helps resolve  
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Two things.....I've never seen anyone from S&W in this forum.

Have you called S&W? With their being recently shut down for several weeks, chances are they have more than a dozen or two e-mails to sort through.
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Old 08-19-2013, 08:52 AM
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SmokeStack Lightning SmokeStack Lightning is offline
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Customer Service issue, hope this helps resolve Customer Service issue, hope this helps resolve Customer Service issue, hope this helps resolve Customer Service issue, hope this helps resolve Customer Service issue, hope this helps resolve  
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Sorta on subject, but I had ordered a Brownell's Master Bit set a couple of months ago and it was BO. The funds in my bank account were left alone.

I got a notification from my bank last week that my credit card had been charged by Brownells, 3 days later the set showed up in my mailbox.

I din't receive any notification from Brownell that the set had shipped, but there it was.

Good luck!
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Old 08-20-2013, 11:30 AM
Ibmikey Ibmikey is offline
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Customer Service issue, hope this helps resolve Customer Service issue, hope this helps resolve Customer Service issue, hope this helps resolve Customer Service issue, hope this helps resolve Customer Service issue, hope this helps resolve  
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My experience: I received an email when S&W filled a 7 month old BO and the product arrived a week later.
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