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  #1  
Old 08-12-2016, 09:06 AM
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Default Palmetto State Armory...legit?

The reason I ask is that the majority of the items on their site are "temporarily out of stock". I can understand a few hot deals but check them out now. Maybe it's just me but for a large internet supplier to be out of optics, out of ammo, out of nearly everything seems silly.

I emailed customer service twice to ask about back orders, no response. Has anyone else had any issues with ordering from them?
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Old 08-12-2016, 09:10 AM
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100% legit. They are constantly building uppers and lowers. Things pop in and out of stock based on availability. They use ammo and optics to drive people to the site with daily deals and specials.

They are sometimes slow to ship but that is the only real issue. Like everyone sometimes things slip through QC but they have good CS if you have an issue with their uppers or lowers.

PS I did and excellent pistol course in Paducah last year. Hoping to do another one, a 4 day class, later this year. Interesting town.

Last edited by WVSig; 08-12-2016 at 09:11 AM.
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Old 08-12-2016, 09:22 AM
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My only dealings with PSA was regarding ammo.. I ordered some ammo online for my AR and when I did not receive an e-mail confirmation from them, I called them.. They said that they had received my order, but that my ammo would not ship out for ten days to two weeks because of their backlog... I cancelled my order and re-ordered from another company and had my ammo in three days..

Just my experience with them..

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Old 08-12-2016, 09:29 AM
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When I dealt with them they were 100% legit. I bought an AR 15 upper and lower from them last month and they arrived promptly and the AR works as it should.

PSA Freedom upper with a stainless barrel 1/8 twist rate. PSA lower with Magpul stock
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Old 08-12-2016, 09:39 AM
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As mentioned, they have daily deals that are out of stock fast. I'm looking at their site right now though and am not seeing a lot of out of stock. I'm guessing that they are out of stock on a few particular items that you are wanting that are in demand.

Expect to find "out of stock" more often as we get closer to the election.
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Old 08-12-2016, 09:41 AM
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PSA= Good Stuff Cheap!
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Old 08-12-2016, 09:46 AM
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They are completely legit. But they are not a massive operation, and their specials tend to sell out fast. A certain upper you might want, for instance, they may have 20-25 of them in stock at one time, and if the deal is hot they will be gone fast. I am subscribed to their e-mail list, get notifications from them daily, and the trick to getting stuff fast from them is -- when you see a special on something you want, order it NOW. You'll have it in 2-3 days. Patience is a virtue, too -- if you miss out on an item, keep looking at the ads. It'll be back.
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Old 08-12-2016, 09:49 AM
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I've ordered a case of .22 target ammo from them twice - completely satisfied both times.
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Old 08-12-2016, 09:58 AM
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BWTM - PSA has a large retail presence in SC with 5 stores, 3 of which have ranges. I always visit the Farrow Rd store when driving thru Columbia.

Got a super deal on a P938 there a couple of years ago. They do enough volume to get distributors specials from manufacturers.

Note that their mail order and retail are separate businesses.
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Old 08-12-2016, 10:06 AM
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Totally legit from my dealings with them. They had a big lag time on my most recent ammo order and when I called them the other day they explained that they had installed a new computer system that put everything on hold for a week or more.

In fact, that order is being delivered today.
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Old 08-12-2016, 10:13 AM
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Interesting.....because I ordered 1000 rounds of Fiocchi 230gr. .45acp from PSA that was a daily deal yesterday .....and received an email confirmation...with their shipping a little more than SG ammo the daily deals make it worthwhile .....the big brown truck just brought 1500 of 5.56 Geco from SG that was ordered Tuesday night....
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Old 08-12-2016, 10:15 AM
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Back when I ordered my complete upper and lower sometime mid year 2015 they had a bunch of stuff in stock and shipping was relatively quick. The upper came in with the barrel slightly canted to the left which made sighting in pretty much impossible. Sent them an email and had a shipping label within a couple days and the upper was back in my possession in two weeks with the problem fixed.

Early this year when my wife decided she wanted an AR their inventory was pretty low but luckily they had a rifle kit she was interested in as well as a stripped lower. Shipping took closer to 3 weeks on that order but you have to consider this was shortly after San Bernardino and anything related to AR's were scarce. This AR was problem free.

I also ordered a stripped lower from them back in May. Had to wait a couple weeks for them to come in stock but it arrived pretty quickly and also had no issues.

All that being said, I would definitely order from them again. For me, their products are good quality and if you do have an issue the customer service is good. Prices are pretty good too. Right now considering the political climate anything AR is selling like crazy so finding what you want in stock most anywhere could prove challenging.
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Old 08-12-2016, 10:16 AM
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I've built two ARs using their kits - occasional slow shipping, but great prices and quality.
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Old 08-12-2016, 02:34 PM
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I have 1 barrel and a few lower parts kits from them. Great products.


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Old 08-12-2016, 04:54 PM
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Quote:
Originally Posted by cyphertext View Post
As mentioned, they have daily deals that are out of stock fast. I'm looking at their site right now though and am not seeing a lot of out of stock. I'm guessing that they are out of stock on a few particular items that you are wanting that are in demand.

Expect to find "out of stock" more often as we get closer to the election.

Here are a few places I was looking, over half the products not available:

Red Dot/Holographic Scopes - Optics

Rifle Sights - Optics

Laser Sights - Optics

I guess they are limited to the things I was looking at (Kimber magazines, Red dots, BUIS sights, etc) but it still seems odd to be out of so much. Scroll down a little on these and you will see what I am talking about. Also my second email requesting assistance went unanswered. I'm not a big phone call guy but I'll try calling direct over the weekend.
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Old 08-12-2016, 05:43 PM
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Well, when you find an outfit that always has everything you want, always ships promptly, and always instantly answers e-mails, please, please let us know! :-)
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Old 08-12-2016, 07:13 PM
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They have a store here, that's near Cabela's and Academy. I make the rounds there regularly to see what they have, and been less than impressed by the staff. Maybe the same work ethic pervades the on-line rep's?
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Old 08-13-2016, 12:08 PM
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I'm a fan of PSA because they offer quality at competitive pricing. My experience with their uppers/lowers, and small parts has been fantastic but there are a few things to keep in mind:

Shipping times can be pretty long but they do clearly outline their current ship times in the FAQ's section of their website.

It will be almost impossible to find all the components you want or need for a build to be in stock at the same time at PSA. Sign up for their email specials and notifications when an item comes back in stock.

The best way IMHO to do a real quality build through PSA is not to have a timetable in mind. Use the daily and weekend deals to piece together the big ticket items (BCG, Upper/lower/parts, kits, ect.) You will get some great deals this way but if you blink you may miss them.

If you really have to have your parts now for instance then something like a charging handle that is out of stock at PSA can be found by a quality manufacturer for a good price at Primary Arms. PA usually ships out the same day.

Recently I've used a combination of PSA and PA to get what I need in what I deemed was an acceptable timetable.

PSA is a known quantity now so many home builders look to PSA first for what they need which obviously results in a lot of parts being out of stock. You'll just have to evaluate where you are on the want vs. need it now scale.

Last edited by Shoo2tr; 08-13-2016 at 12:10 PM.
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Old 08-13-2016, 12:23 PM
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Very Legit!! I got one heck of a deal on a P938 last December. Pistol arrived within a week to the FFL they had on file. A fast and easy transaction that saved me hundreds. Same with the ammo, good prices with good shipping. PSA, IMHO, is a top rate seller
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Old 08-13-2016, 04:16 PM
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I'm very PO'ed at PSA right now!
I ordered a BCG on August 4th, 2016, that WAS in stock when I ordered it, and my account is still reading "PROCESSING!"
A rep named Jason called me this past Wednesday and gave me his word that it would be shipped out no later than Thursday August 11th, 2016, or, Friday August 12th, 2016! Guess what! IT HAS NOT SHIPPED OUT YET! He even stated that I will receive it early next week once it shipped!
I tell you one thing, this is the last F'ING time I order from them! Oh, and BTW, this happened to me once before with PSA, but, it was not as bad as this time!
I ordered 1K rounds of ammo from sgammo.com this past Thursday. It is expected to be delivered Monday before 10 am! That is what a GREAT company is supposed to be like! Not like ***-AKA-PSA!
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Old 08-13-2016, 04:31 PM
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I tried PSA one time. Ordered a few items including ammo that was listed as in stock at the time of the order. Nothing shipped and no confirmation. CS was polite enough on the phone and promised to ship. Still no shipment so I asked for a refund as the CC was charged immediately with the order. Took around 3 months from order entry to get my CC credited. Never again.
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Old 08-13-2016, 04:48 PM
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Here's the "blem" complete lower I got from PSA-- $139 delivered. Comes with everything including the stock (I swapped out the grip and guard). Just attach an upper and ready to go. Selling for $159 delivered this weekend. Still tough to beat.

Oh, and that Bushnell 1-4x is from PSA two years ago at Christmas. $39 delivered after Bushnell rebate.

Keep an eye out for things that pop up for significant discounts. PSA saved me quite a few bucks putting together a sweet little rimfire understudy.



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Old 08-14-2016, 02:10 AM
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I ve been thinking about the $159 deal for a couple days....I have till Monday at noon to make up my mind....unless they sell out first
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Old 08-14-2016, 07:47 AM
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Quote:
Originally Posted by nocents View Post
I ve been thinking about the $159 deal for a couple days....I have till Monday at noon to make up my mind....unless they sell out first


Well hurry up. I bought mine last night after Phils post. There have been too many times when I made my mind PSA was out of stock. I figured I would always need a lower for something. It's a DEAL!


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Old 08-14-2016, 08:30 AM
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I have used them many times with no problems.
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Old 08-14-2016, 09:01 AM
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I like PSA ... good products, at great prices. Just have to willing to wait for whatever you want to go on sale.

If you think things are getting hard to find now, just wait a couple of months ...
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Old 08-14-2016, 09:47 AM
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They are legit but they are also slow to respond and to ship

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Old 08-14-2016, 10:01 AM
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Quote:
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They are legit but they are also slow to respond and to ship

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Arik, did you read my PSA reply? Have you ever experienced something from PSA like what I am going through?
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Old 08-14-2016, 10:15 AM
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Quote:
Originally Posted by Disabled1 View Post
I'm very PO'ed at PSA right now!
I ordered a BCG on August 4th, 2016, that WAS in stock when I ordered it, and my account is still reading "PROCESSING!"
A rep named Jason called me this past Wednesday and gave me his word that it would be shipped out no later than Thursday August 11th, 2016, or, Friday August 12th, 2016! Guess what! IT HAS NOT SHIPPED OUT YET! He even stated that I will receive it early next week once it shipped!
I tell you one thing, this is the last F'ING time I order from them! Oh, and BTW, this happened to me once before with PSA, but, it was not as bad as this time!
I ordered 1K rounds of ammo from sgammo.com this past Thursday. It is expected to be delivered Monday before 10 am! That is what a GREAT company is supposed to be like! Not like ***-AKA-PSA!
I understand the frustration but the world did not end because you do not have you BCG yet right? I mean you are still ok right? Things happen life is too short to get so worked up over things.

PS sgammo often has delays in shipping but most of the time they are upfront about it.
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Old 08-14-2016, 11:46 AM
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I have dealt with PSA on an occasion or two, and I have found them to be very legitimate. I don't remember if it was late '14 or '15, that I ordered a heavy stainless steel spiral fluted 18" barrel, some small parts, and a blemished upper for a build project. I didn't have any deadline, so it was easy to be patient. I guess delivery took about 2-2.5 weeks, which I chalked up to the relaxed Southern pace I have always read about. Honestly, I would not hesitate to purchase from them again.
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Old 08-14-2016, 11:49 AM
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Hey Phil,
What BUIS are you using here? Am setting up my own AR with the first red dot I've ever owned, but want to put a rear sight on it too. Just casting about to see what other folks are using.

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Old 08-14-2016, 11:59 AM
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Gen1 MBUS. (Magpul)
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Old 08-14-2016, 12:06 PM
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Quote:
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Arik, did you read my PSA reply? Have you ever experienced something from PSA like what I am going through?
Yes. PSA is one of those companies that you either deal with the wait or don't order from. They get some Good deals through if you don't mind the wait.

I've ordered once or twice from them. I think ammo took 2 or 3 weeks to arrive. But I don't really care. I'm not in a rush. If it's here today or next Sunday doesn't make a difference to me. Having said that I order from other places simply because they have better selection and cheaper shipping.

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Old 08-14-2016, 12:26 PM
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PSA shipping a week or so after clicking the buy button on gun parts sounds about right from my experience.

For example-- The lower I purchased on 6/12 showed shipped 6/17 which didn't depart UPS origin until 6/20 and then delivered 6/21.

My purchases with PSA have always been price driven rather than panic delivery driven. Works for me.
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Old 08-14-2016, 01:52 PM
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I'm glad I read this thread. I have a .44 spl order (the second time I've bought from them---no issues the first time) that I placed on 8/3 that still says processing. Seeing the post about their computer system explained the wait. I emailed them Friday morning but no response yet. I will give it a couple more business days and see what happens, then might give them a call.
  #36  
Old 08-14-2016, 05:57 PM
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It took a letter to the BBB to resolve an issue I had with them.Sorry but I'm a stickler when it comes to customer service.

I'm sure it wasn't something I needed right away and maybe even not at all.It was just something I wanted.I just wanted to know the status of my order.An order shouldn't show "processing" for over a week.You took my order so you either have the product or it's out of stock.

This happened a couple of years ago and even though they have probably improved I have no further use for them.
  #37  
Old 08-14-2016, 06:09 PM
vireya vireya is offline
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you dont think SGAMMO shipping prices a bit high?

I think they have a low price and then bite ya with the S&H
  #38  
Old 08-14-2016, 08:34 PM
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Quote:
Originally Posted by vireya View Post
you dont think SGAMMO shipping prices a bit high?

I think they have a low price and then bite ya with the S&H
No, and the shipping prices are in line with all of the others out there.
BTW, they make up for it with their low prices and great CS!
I think PSA can learn something from sgammo. On second thought, nah, it might confuse them.
  #39  
Old 08-14-2016, 09:32 PM
hoc9sw hoc9sw is offline
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I have had good luck with PSA for ammo orders. Only complaint is packing, as everyone in the neighborhood can see the ammo labels. So I make a point to be home when orders arrive.
  #40  
Old 08-14-2016, 10:34 PM
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PSA is legit. They have good products and excellent prices. Anybody that deals with them knows that many of their products and specials sale items are often available in limited quantities, and orders may take longer to ship than other websites.

I have placed 8-10 orders with them, and have always received my stuff, sometimes sooner, sometimes later.
  #41  
Old 08-15-2016, 09:35 AM
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Quote:
Originally Posted by Pisgah View Post
Well, when you find an outfit that always has everything you want, always ships promptly, and always instantly answers e-mails, please, please let us know! :-)

Gander Mountain, OpticsPlanet, Best Buy, Amazon.com, Sears.com. Now granted none answers an email "instantly" but no one does. I do get a reply within 24 hours though, which I still haven't gotten anything from PSA in over a week. They all ship within a few days if the product is in stock.

Good customer service is good customer service. I just don't see it out of PSA so far and by reading a few replies, others have had similar experiences.
  #42  
Old 08-15-2016, 11:30 AM
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Quote:
Originally Posted by coolcobramatt View Post
Gander Mountain, OpticsPlanet, Best Buy, Amazon.com, Sears.com. Now granted none answers an email "instantly" but no one does. I do get a reply within 24 hours though, which I still haven't gotten anything from PSA in over a week. They all ship within a few days if the product is in stock.

Good customer service is good customer service. I just don't see it out of PSA so far and by reading a few replies, others have had similar experiences.
Throw Primary Arms into "excellent customer service" category. Great to deal with and uber fast shipping.
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  #43  
Old 08-15-2016, 11:47 AM
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Same experience as everyone else really. Decent products at good prices (they have their "premium" BCG w/ charging handle include @$99 shipped at the moment so I just picked up a couple), but the shipping is always slow. Never had to contact their customer service sounds like I've been lucky there. Generally Primary Arms is my go-to vendor, they're reliably great never had a single issue with them.

Last edited by arnoob; 08-15-2016 at 12:26 PM.
  #44  
Old 08-15-2016, 08:56 PM
Moe Mentum Moe Mentum is offline
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A lot of places are like that now days. Just wait till we get closer to November, and nobody will have any stock. Get on their waiting list, and buy as soon as it comes in.
  #45  
Old 08-15-2016, 09:23 PM
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this is just part of an email I received today from PSA......for me anyway it explains some of the problems some members have experienced............................. I realize that there were issues way before the first of August...but at least they realize there is a problem and seem to be trying to address it.....we shall see........................................................................................................................................................................................................I would like to update everyone on the shipping delays that our customers have been experiencing over the last ten days or so. About a year ago we became concerned that we would not be able to keep up with order volume this fall. We decided to implement a new ERP system. We had to get it implemented before the busy season in the fall. We began implementing it August 1st. It was only supposed to take a day or two of down time. We ran into some issues with the implementation and it ended up taking significantly longer. The good news is that the new system is in place and we have begun normal operations. The new system will allow us to ship a significantly higher number of packages. We apologize for the delay, the last week has been difficult for all of us. The locomotive has begun to move and we will be caught back up very soon.

Thanks everyone for your orders and support over the years. We couldn't do it without you.

Thanks and God Bless,

Jamin McCallum
CEO
Palmetto State Armory
.........................................................................................
  #46  
Old 08-15-2016, 10:00 PM
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that new system causing delays thing is bogus.
psa has always been the slowest to ship of any
online retailer i've used.
still i order if they are the best price, but i know it will
be delayed.
i eventually get my order.
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  #47  
Old 08-15-2016, 10:03 PM
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Yep they've been slow for longer than a year, but I still use them if they have a really good deal on, you just order knowing that's it's probably gonna be the better part of two weeks before you see your stuff.
  #48  
Old 08-15-2016, 10:13 PM
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Real legit. $599 Brand new locally. I've added American made steel flipups, keymod to pic rail mount, and magpul angled foregrip. It came with the nice Palmetto rail and enhanced BCG.





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  #49  
Old 08-15-2016, 10:26 PM
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I ordered an AR upper and lower from PSA, a bolt and BCG, and have ordered ammo from them about 40 times. I use them a lot I guess. The shipping has gotten a little faster over the years, but the average for me is about 10 days to get to my door now.
  #50  
Old 08-17-2016, 09:23 AM
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I currently have a PSA/Anderson build, mine has the 416 r stainless steel ultra light 16" 1:7 twist rate 5.56 NATO barrel with PSA Premium BCG PSA 13.5" keymod HG. So far really like this rifle has shot really well, I haven't had any issues with there upper but my lower is another story.


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