Smith & Wesson Forum

Go Back   Smith & Wesson Forum > Smith & Wesson Rifles and Shotguns > Smith & Wesson M&P15 Rifles

Notices

Smith & Wesson M&P15 Rifles Dedicated to the Smith & Wesson M&P-15 Rifles


Reply
 
Thread Tools Display Modes
  #1  
Old 07-07-2020, 10:59 AM
lwinson lwinson is offline
Member
Customer service? Customer service? Customer service? Customer service? Customer service?  
Join Date: Jun 2020
Posts: 10
Likes: 1
Liked 6 Times in 5 Posts
Default Customer service?

First, let me say I own several S&W firearms...very satisfied.
I ordered a .556 AR15 Sport II with red/ green dot sights. After taking the rifle to the range and not being able to adjust red dot,I had it bore sighted. Back to the range,still not able to group. Put friend’s red dot on my rifle and had no problem grouping.

Called S&W. They told me to return sight and they would replace it. Sounds fair. Returned it. 2 1/2 weeks later called Cust service. They received sight, but the red dots were out of stock. When they come in, they’ll send one. Not acceptable....been several weeks and can’t use new rifle and wasted ammo. I suggested returning the rifle and getting the Spirt II with iron sights. S&W said they’d send me a set of iron sights and follow up with the red dot when it came in. Ok.

2 weeks later, get a package from S&W containing a rear sight...no front sight. Really? Call Cust service again. “We’re out of front sights. We’ll send one when they come in. No ETA.”

Back to square one. Can’t use brand new rifle after a couple months Unless I want to buy sights elsewhere on my own. I am disappointed in the lack of back-up for this product.

Last edited by lwinson; 07-07-2020 at 11:04 AM. Reason: Punctuation
Reply With Quote
The Following User Likes This Post:
  #2  
Old 07-07-2020, 11:21 AM
torizus's Avatar
torizus torizus is offline
Member
Customer service? Customer service? Customer service? Customer service? Customer service?  
Join Date: Dec 2008
Location: USA
Posts: 583
Likes: 1,520
Liked 642 Times in 290 Posts
Default

Sure can't blame ya for being upset. I would be too.
Would certainly expect a quicker resolution on new and cataloged items,
afterall, it's supposedly the premier firearms company in the industry.
Reply With Quote
  #3  
Old 07-07-2020, 03:43 PM
Eric300's Avatar
Eric300 Eric300 is offline
Member
Customer service? Customer service? Customer service? Customer service? Customer service?  
Join Date: Oct 2018
Location: Michigan
Posts: 2,180
Likes: 2,172
Liked 7,306 Times in 1,633 Posts
Default

That's a blessing in disguise. The red/green dot that comes with the rifle is a *** anyway. Do yourself a favor and buy better optics (red dot or scope), and some Magpul MBUS sights. You're most likely going to upgrade anyway sometime down the road. Do it now and get it over with. You'll be way better off in the long run.
__________________
SIC SEMPER TYRANNIS
Reply With Quote
The Following 6 Users Like Post:
  #4  
Old 07-07-2020, 04:23 PM
lwinson lwinson is offline
Member
Customer service? Customer service? Customer service? Customer service? Customer service?  
Join Date: Jun 2020
Posts: 10
Likes: 1
Liked 6 Times in 5 Posts
Default 👍🏻

I hear you. Just could not believe that S&W would not come through even with a cheaper iron sight ( they did send an MBUS rear). Somehow I suspect they are still shipping new Sport IIs even though “ they ran out of” both red dot and front iron sights.
1 1/2 months and can’t use “new” rifle.
Reply With Quote
The Following User Likes This Post:
  #5  
Old 08-11-2020, 12:09 PM
lwinson lwinson is offline
Member
Customer service? Customer service? Customer service? Customer service? Customer service?  
Join Date: Jun 2020
Posts: 10
Likes: 1
Liked 6 Times in 5 Posts
Default

After a couple of months I finally received MBUS sights and a week later, a replacement red dot.
That should be the end, right?
S&W sent all 3 in plastic baggies...no manuals, tools, or adjustment key. Again called S&W who told me to contact Crimson Trace and Magpul. CT is not taking calls during the pandemic...had to email. Magpul, thankfully, answered the phone and will get the adjustment key out to me ASAP.
Magpul has good customer sevice. S&W could learn from them!
Reply With Quote
  #6  
Old 08-11-2020, 01:08 PM
Rule3's Avatar
Rule3 Rule3 is offline
Member
Customer service? Customer service? Customer service? Customer service? Customer service?  
Join Date: Feb 2008
Location: Florida
Posts: 22,079
Likes: 10,794
Liked 15,506 Times in 6,794 Posts
Default

Is this the same rifle from 6/15'2020 ?


Installing iron sights on a red dot Sport iI
__________________
Still Running Against the Wind
Reply With Quote
  #7  
Old 08-11-2020, 05:38 PM
McChemist McChemist is offline
Member
Customer service? Customer service? Customer service? Customer service? Customer service?  
Join Date: Mar 2019
Location: Atlanta, GA
Posts: 15
Likes: 15
Liked 7 Times in 7 Posts
Default

Quote:
Originally Posted by Eric300 View Post
That's a blessing in disguise. The red/green dot that comes with the rifle is a *** anyway. Do yourself a favor and buy better optics (red dot or scope), and some Magpul MBUS sights. You're most likely going to upgrade anyway sometime down the road. Do it now and get it over with. You'll be way better off in the long run.
I bought a package Sport II - MAGPUL MBUS rear sight, Caldwell AR loader and a rifle case (don't see that any more and my toes curl when I see what they are going for now!). Then I looked for a red dot and magnifier and bought a Bushnell TRS-25 and the Bushnell magnifier. Didn't break the bank with those either.

The question I have is: Is it better to zero the red dot and MBUS on the same aim point or separate points (or distances)?
Reply With Quote
  #8  
Old 08-11-2020, 06:40 PM
Eric300's Avatar
Eric300 Eric300 is offline
Member
Customer service? Customer service? Customer service? Customer service? Customer service?  
Join Date: Oct 2018
Location: Michigan
Posts: 2,180
Likes: 2,172
Liked 7,306 Times in 1,633 Posts
Default

Quote:
Originally Posted by McChemist View Post
I bought a package Sport II - MAGPUL MBUS rear sight, Caldwell AR loader and a rifle case (don't see that any more and my toes curl when I see what they are going for now!). Then I looked for a red dot and magnifier and bought a Bushnell TRS-25 and the Bushnell magnifier. Didn't break the bank with those either.

The question I have is: Is it better to zero the red dot and MBUS on the same aim point or separate points (or distances)?
I guess that depends on what you plan on doing. I have both my Aimpoint Micro T1 zeroed at 100 yards along with my Troy BUS. From 100-200 yards, I'd just hold-over accordingly. I used to run a Burris 3x Magnifier with the Aimpoint Red Dot, but diched that system. For any shooting much beyond 100 yards, I'll just pop off the red dot, and pop on my scope (1-6x24). Yeah, all QD accessories are nice to have, for, "just such an emergency"...



__________________
SIC SEMPER TYRANNIS

Last edited by Eric300; 08-11-2020 at 06:41 PM.
Reply With Quote
  #9  
Old 08-11-2020, 08:02 PM
Velle Velle is offline
Member
Customer service? Customer service? Customer service? Customer service? Customer service?  
Join Date: Jul 2020
Location: Mississippi
Posts: 168
Likes: 190
Liked 249 Times in 83 Posts
Default

I could have bought one with a red dot and no irons but I went with one that had irons and no red dot but came with extras and bought a red dot for it.
Reply With Quote
The Following User Likes This Post:
  #10  
Old 08-11-2020, 08:25 PM
Oracle's Avatar
Oracle Oracle is offline
US Veteran
Customer service? Customer service? Customer service? Customer service? Customer service?  
Join Date: May 2018
Location: Selah, Washington
Posts: 708
Likes: 2,255
Liked 1,188 Times in 424 Posts
Default

If and when you decide to replace the red/green dot scope Vortex has some very nice ones, good price and iron clad lifetime guarantee.
__________________
U.S. Coast Guard, retired CPO
Reply With Quote
The Following User Likes This Post:
Reply

Thread Tools
Display Modes

Posting Rules
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Great Service From S&W Customer Service texagun S&W Revolvers: 1980 to the Present 10 05-22-2013 05:24 PM
How's this for customer service LVSteve The Lounge 1 01-21-2012 02:49 AM
S&W customer service RychenCop S&W Revolvers: 1980 to the Present 9 03-03-2011 10:13 PM
customer service. what is it? lagavulin62 The Lounge 1 02-18-2011 08:37 PM
S&W Customer Service snwboardaj Smith & Wesson SD & Sigma Pistols 8 07-08-2010 06:00 PM

Powered by vBadvanced CMPS v3.2.3
smith-wessonforum.com tested by Norton Internet Security smith-wessonforum.com tested by McAfee Internet Security

All times are GMT -4. The time now is 03:22 PM.


Smith-WessonForum.com is not affiliated with Smith & Wesson Holding Corporation (NASDAQ Global Select: SWHC)