ok, i contacted LSG MFG as recommended by phone. talked to Frank, i guess. he told me to send an email detailing my problem and contact info, which I did. no response by email and when i tried to call back, phone number is now non-working. sent S&W an email and still no response. what am I doing wrong? i would think 1 week would be an appropriate amount of time to wait for a response. anyone else had this issue? and what should be my next step?