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  #51  
Old 07-18-2013, 03:48 PM
anthnhg anthnhg is offline
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How fast have your warranty communications and repairs been? How fast have your warranty communications and repairs been? How fast have your warranty communications and repairs been? How fast have your warranty communications and repairs been? How fast have your warranty communications and repairs been?  
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Default 357v cracked lower

I HAVE A 357V THAT I GOT NEW WHEN IT FIRST CAME OUT.I LOVE THE GUN.I NOW HAVE A 40CAL UPPER TOO.I WAS LOOKING INSIDE THE LOWER AND SEEN A CRACK WHERE THE SER# PLATE IS?IT IS ONLY ON THE INSUDE?SHOULD I BE WORRIED AND WILL S&W DO ANYTHING ABOUT IT.I HAVE HAD THE GUN FOR OVER 16YRS AND ONLY SHOT MABE 1500RDS.
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  #52  
Old 07-19-2013, 09:17 AM
3hounds 3hounds is offline
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How fast have your warranty communications and repairs been? How fast have your warranty communications and repairs been? How fast have your warranty communications and repairs been? How fast have your warranty communications and repairs been? How fast have your warranty communications and repairs been?  
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Default

Quote:
Originally Posted by anthnhg View Post
I HAVE A 357V THAT I GOT NEW WHEN IT FIRST CAME OUT.I LOVE THE GUN.I NOW HAVE A 40CAL UPPER TOO.I WAS LOOKING INSIDE THE LOWER AND SEEN A CRACK WHERE THE SER# PLATE IS?IT IS ONLY ON THE INSUDE?SHOULD I BE WORRIED AND WILL S&W DO ANYTHING ABOUT IT.I HAVE HAD THE GUN FOR OVER 16YRS AND ONLY SHOT MABE 1500RDS.
Can you take a pic ?

Are you sure it's a crack and not a mold line ?

You would have to call S&W customer service and see if they still have a frame for that model and go from there.

My SD40VE has been at S&W for over 3 weeks for a cracked sear block.
Have not heard a word yet.

3
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  #53  
Old 07-23-2013, 01:53 PM
3hounds 3hounds is offline
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How fast have your warranty communications and repairs been? How fast have your warranty communications and repairs been? How fast have your warranty communications and repairs been? How fast have your warranty communications and repairs been? How fast have your warranty communications and repairs been?  
Join Date: Dec 2012
Location: PA.
Posts: 607
Likes: 440
Liked 121 Times in 94 Posts
Default

Have not had a good experience whatsoever so far.

They received gun 6/27/13 had to call yest. 7/22/13 to find out what the **** is going on with my gun.

C.S. said it's in the charge department awaiting my approval for repair.

Told her I did not receive any emails, calls or letters stating this.

She said they sent a letter explaining everything out on the 07/15/13.

I said, why would you send a letter out when you have my phone # and email address that you requested, I thought for this purpose.

That's the way they do it she said.

I told her that is the stupidest way of doing business that I heard of in
this day and age.
Told her I didn't blame her but why send a letter when you have my phone number or better yet email address.

She told me I should receive my letter shortly and that's the way they do it.

Still waiting for letter supposedly sent on the 07/15/13 have not received it as of 07/23/13.

Don't understand why they send you a letter, makes no sense in todays world.

Still waiting, 3
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