Received an email last Friday that S&W has assigned a ticket number and is emailing me a pre-paid/pre-insured label for my brand new SD9VE with the fractured striker. Allow 3 business days, it says. 6 business days later... no email. Is this how it works these days? I resubmitted the claim ticket to S&W and received a acknowledgement e-mail that requests 5 business days to respond. Seems like a runaround, but we'll soldier on. 4 of the last 5 brand new poly guns I've purchased had to be almost immediately returned for service. 9VE Allied Forces with a broken striker, 40VE failure to go into battery (replaced the barrel and extractor), LCP failure to go into battery (slide replaced) and an SR45 that began jamming after 250-300 rounds (extractor and "mag assembly" replaced). Only the SR9 hasn't had any problems with thousands of reloads and factory ammo through it. And to think my stainless steel S&W 639 has popped off enough ammo to buy a new car in the last 25 years with no (not one) problem.
S&W Customer service
Linear Mode
