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Old 11-02-2010, 01:15 AM
enjr4444 enjr4444 is offline
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I am completely new to S&W. I know that they are revered. I got what I think is a great deal on a low count, two year old, 1911 (face to face in my home town).

It had all the normal stuff except for the wrench. Called S&W and asked, "How do I get one?" The guy said, "Give me your address and I'll send you one, no charge."

Now that is customer service!!!

Question: Does the S&W warrenty cover the gun or the first owner of the gun? I mean I love the thing, but if it were to die will S&W fix it at no charge (like a Taurus)?

Thanks, Ed
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Old 11-02-2010, 01:19 AM
OKFC05 OKFC05 is offline
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S&W will send you an owners manual free of charge; the warranty is explained in the manual.

My experience is that S&W warranty work is far better than Taurus.
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Old 11-02-2010, 01:24 PM
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In the manual, it says that the extended service plan is predicated on the owner completing the warranty card and sending it in (or registering it online) for coverage past one year. In practice, though, it has been my experience that S&W will repair their products, even for second owners, as long as it is not a matter of abuse, modification, etc. There is apparently an age limit, though...they won't work on older guns past a certain age. I bought a used revolver and I called to find out the DOB...it was 1968...they said it was on the verge of being out of the range they would work on, but they still would.
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