I have a friend that is getting really annoyed at S&W customer service. She bought a Walther PK380 in May and it broke in the first shooting session, but that's not the problem. The problem is that S&W keeps telling her that they are waiting for a part from Germany. They have had the gun since May 25th and they are still telling her they are waiting for a part.
I don't know what to tell her. They have been telling her than since the second week they had it. It was to become her primary carry gun.
Any advice?