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  #51  
Old 03-20-2017, 10:47 AM
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I tried to send Model 28 into the shop three years ago. S&W said it was to old to work on... so I sold it off.

When I bought my FS M&P45, I was under the impression that it was a DA only pistol, similar to the trigger on my DAO 4586. Wow, was I ever disappointed. Last month I asked S&W if they could install a thumb safety for me. I don't care for the combination of a light trigger without a safety. The hinged plastic trigger may satisfy lawyers, but not me.

"Dear Customer,
Adding safetys to guns that came without safetys is not a service we provide here at the factory. If your experiencing a defect with your trigger i would recommend to have the gun sent in to be evaluated."

I'll probably end up selling the M&P45 too.
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  #52  
Old 03-21-2017, 04:02 PM
VTHokiesDuckHunter VTHokiesDuckHunter is offline
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Wow. Not sure what is going on in your case, but I have several 3rd gens including a mint 5906 that I've probably put 2000 rounds through. A month ago or so the extractor tip broke off. I called S&W and in 5 minutes had a pre-paid return label sent to me by email. Boxed it up and sent it in. Less than 2 weeks later it came back by FedEx fixed. Looks like they went over it pretty well.
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  #53  
Old 03-21-2017, 04:29 PM
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^and ANOTHER perfect example of the absolutely mixed bag of experiences folks have with S&W customer service.

Can be amazing, as posted above very clearly. Can be entirely underwhelming, as we have seen far too many times.

This is well established. Seems like this is just how it's likely to be. It's the phone call lottery, never know what you will get with them.
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  #54  
Old 03-21-2017, 08:26 PM
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Quote:
Originally Posted by familyman357 View Post
I'm not sure why S&W's inability or unwillingness to work on 3rd Gen and older handguns is such a surprise. S&W told us years ago that they were no longer going to stock parts and service would be spotty.
I'm not a hater. I *just* bought a like-new 3953, because I like 3953s, but I did it understanding that I'm pretty much on my own for parts or service. That's also why I haven't gotten rid of my Glock pistols.
It's the forum version of Whack a Mole. Every other week someone posts about an issue with a 3rd Gen and the gamers play Whack a S&W.
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  #55  
Old 03-21-2017, 08:41 PM
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I wonder how long before they wont support the M&P?
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  #56  
Old 03-21-2017, 08:51 PM
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lol..............
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  #57  
Old 03-21-2017, 08:59 PM
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Quote:
Originally Posted by wendal View Post
I wonder how long before they wont support the M&P?
They did fix my wife's M&P a couple months ago so's there's that.
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  #58  
Old 03-21-2017, 09:03 PM
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I just hope they fix the dangerous trigger on my SW22 Victory before they move on...
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  #59  
Old 03-29-2017, 10:10 AM
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happydude, how you making out?
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  #60  
Old 03-29-2017, 10:50 AM
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Quote:
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happydude, how you making out?
Enquiring minds want to know.
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  #61  
Old 03-31-2017, 10:59 PM
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S&W didn't repair my brand new unfired Model 41. They replaced it with a brand new one and this one, the barrel was dinged up in 3 places and the blued finish was covered with bare spots.
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  #62  
Old 03-31-2017, 11:05 PM
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So what was wrong with the brand-new, unfired 41?
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  #63  
Old 04-03-2017, 06:21 PM
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  #64  
Old 04-03-2017, 07:38 PM
Vom Brunhaus K9 Vom Brunhaus K9 is offline
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Numerich may carry parts ?
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  #65  
Old 04-03-2017, 08:29 PM
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Some, but not a lot of stock left. MidwayUSA and Brownells each have some parts, but not a lot and as they go out of stock, they generally say "No Back order".



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Numerich may carry parts ?
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  #66  
Old 04-03-2017, 10:33 PM
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I am surprised their is not more aftermarket support for these.
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  #67  
Old 04-04-2017, 02:33 AM
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Quote:
Originally Posted by wendal View Post
I am surprised there is not more aftermarket support for these.
There once was.

A quarter century ago...

John
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  #68  
Old 04-04-2017, 04:04 AM
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Quote:
Originally Posted by Wise_A View Post
So what was wrong with the brand-new, unfired 41?
They machined it wrong. When looking at the back of the gun on how the 3 parts the barrel, slide and frame line up, the barrel was sticking way out to the right. This made the barrel sit canted pointing to the left. It only took them nearly 3 years to replace it.
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  #69  
Old 04-04-2017, 04:57 AM
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The rear sight on my 629-6 broke. Called S&W and they wanted the entire gun sent to them, 3 month wait. I said no and bought a complete rear sight assembly fro Brownells. Simple fix, only waited 6 days for sight.
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  #70  
Old 04-04-2017, 07:06 AM
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Quote:
Originally Posted by jackrabbit000 View Post
They machined it wrong. When looking at the back of the gun on how the 3 parts the barrel, slide and frame line up, the barrel was sticking way out to the right. This made the barrel sit canted pointing to the left. It only took them nearly 3 years to replace it.
Please do not take this the wrong way, as it is NOT intended that way, but part of the problem may be in where you live. I've noticed in firearms and other goods, our northern neighbors get the short straw when it comes to customer service, not to mention pricing. Australia seems to suffer likewise. I don't have an explanation for this, other than possibly red tape.

Since I did mention price, I'll throw in this little story. Years ago, I was assigned to work sporadically in Toronto. While there, I visited a large book store and found a book printed in England. I was used to seeing books printed in the US priced one or more dollars more in Canada than in the US, but was surprised to see the one printed in England carrying a price for a few dollars more in Canada than the US price. At the time, the exchange rate between the US and Canada wasn't that much, so it appeared to be a case of the Crown taking advantage of their western cousins.
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  #71  
Old 04-04-2017, 01:56 PM
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There was a thread about a month ago where it was mentioned that Apex might start making some repair parts for 3rd Gens. There were no details, but it's intriguing nonetheless.

There are still holsters available for sale as well as Hogue grips. I don't know that there ever were a lot of grip options for the 3rd Gens other than that.

Quote:
Originally Posted by wendal View Post
I am surprised their is not more aftermarket support for these.
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  #72  
Old 04-07-2017, 09:00 AM
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HELLO FRIENDS!! HERE IN GREECE, PAPERWORK AND LEGAL DIFFICULTIES MAKE IT IMPOSSIBLE TO SHIP A GUN THROUGH MAIL BACK AND FORTH TO ANY DESTINATION WITHIN, NEVERMIND ABROAD. SO, BUYING A PISTOL/REVOLVER, MEANS YOU ARE STUCK WITH IT AND AT BEST, WHAT THE LOCAL DEALER MAY PROVIDE. SO, WHETHER OR NOT SMITH&WESSON OR ANY OTHER COMPANY OFFERS AFTERSALES SERVICE, HERE IT IS PRETTY MUCH USELESS. WITH THIS IN MIND, WE ARE ON OWR OWN, WITH THE EXCEPTION THAT SOME COMPETENT GUNSMITHS WILL MOST PROBABLY DUPLICATE A SMALL PART IF IT BREAKS. MY MAJOR CONCERN ABOUT WEAR AND TEAR ON MOST GUNS I HAVE, WOULD BE THEIR SPRINGS. I HAVE FOUND HISTORICALLY THAT THEY ARE THE WEAKEST LINK IN PREETY MUCH ANY KIND OF GUN LONG TERM SPEAKING. FOR THIRD GEN, IT SEEMS THAT THE SPRINGS ARE STILL OUT THERE FOR SOMEONE TO BUY. A SPARE FIRING PIN, AND A SPARE EXTRACTOR WOULD BE THE MOST IMPORTANT FOR ME TO FIND. UNFORTUNATELLY, BARRELS OR FRAMES ARE WHAT THEY ARE, BUT THEN AGAIN, PERSONALLY, I CAN NOT AFFORD THE BULLETS TO WEAR OUT EITHER ONE IN THIS LIFETIME. MAGAZINES, SOME ARE EASY TO FIND, SOME ARE GETTING SCARCE INDEED. AS FOR THEIR PRICE, YES, THEY CLIMB INDEED, BUT HERE IN EUROPE THEY GO FOR 70$ FOR THE 59 SERIES STAINLESS, PLUS SHIPPING. STILL CHEAPER THAN WALTHER OR HK THOUGH. ACCESORIES ON THE OTHER HAND, ESPECIALLY FOR THE SQUARE TRIGUERGUARDS THAT I LIKE THE MOST, ARE IMPOSSIBLE TO FIND! FINALLY, REGARDLESS OF AFTERSALES SERVICE, ACCESORIES OR PARTS AVAILABILITY. I WOULD STILL PICK A 3RD GEN OVER ANYTHING CURRENTLY PRODUCED, EVEN IF IT MEANT PAYING MORE FOR SAY A USED 5906 THAN A NEW BANG TUPPERWEAR, OR THE LEFT HANDED USER UN-FRIENDLY STAMPED STEEL SIG SAUERS. IN MY OPINION, IT IS A MUCH BETTER DESIGNED AND WAY OVERTHOUGHT AND OVERBUILT PRODUCT. AND YES, MOST OF MY SHOOTING HAS BEEN DONE WITH JUST ABOUT ANYTHING ELSE UNDER THE SUN. 3RD GENS AROUND HERE ARE VERY SCARCE. AND THOSE WHO HAVE THEM DO NOT GET RID OF THEM THAT EASY. THERE IS A GERMAN AUCTION SITE, WHERE 3RD GENS APPEAR VERY SELDOM, AND THEY GET HIGHER PRICES THAN EQUIVELANT SIG SAUERS AT TIMES!! PC GUNS GO FOR ABOUT 1100 TO 1300$!!! APPARENTLY THE GERMANS FOUND OUT ABOUT THESE GUNS' WORTHINESS. SO, ALL IN ALL, EVERY MACHINE MAY BRAKE. EVERY MACHINE MIGHT NEED PARTS HARD TO FIND. EVERY PISTOL MIGHT SUFFER A CATASTROFIC FAILURE. I WOULD RATHER TAKE MY CHANCES WITH A 3RD GEN OVER ANYTHING ELSE. JUST MY TWO CENTS FRIENDS.
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  #73  
Old 04-08-2017, 02:26 PM
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OP, any updates?
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