Smith & Wesson Forum

Go Back   Smith & Wesson Forum > >


Reply
 
Thread Tools Display Modes
  #51  
Old 03-20-2017, 10:47 AM
dogzebra's Avatar
dogzebra dogzebra is offline
Member
S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs  
Join Date: Sep 2011
Posts: 12
Likes: 10
Liked 2 Times in 2 Posts
Default

I tried to send Model 28 into the shop three years ago. S&W said it was to old to work on... so I sold it off.

When I bought my FS M&P45, I was under the impression that it was a DA only pistol, similar to the trigger on my DAO 4586. Wow, was I ever disappointed. Last month I asked S&W if they could install a thumb safety for me. I don't care for the combination of a light trigger without a safety. The hinged plastic trigger may satisfy lawyers, but not me.

"Dear Customer,
Adding safetys to guns that came without safetys is not a service we provide here at the factory. If your experiencing a defect with your trigger i would recommend to have the gun sent in to be evaluated."

I'll probably end up selling the M&P45 too.
Reply With Quote
The Following User Likes This Post:
  #52  
Old 03-21-2017, 04:02 PM
VTHokiesDuckHunter VTHokiesDuckHunter is offline
Member
S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs  
Join Date: Mar 2011
Location: NE Ohio
Posts: 502
Likes: 3
Liked 113 Times in 68 Posts
Default

Wow. Not sure what is going on in your case, but I have several 3rd gens including a mint 5906 that I've probably put 2000 rounds through. A month ago or so the extractor tip broke off. I called S&W and in 5 minutes had a pre-paid return label sent to me by email. Boxed it up and sent it in. Less than 2 weeks later it came back by FedEx fixed. Looks like they went over it pretty well.
Reply With Quote
The Following 2 Users Like Post:
  #53  
Old 03-21-2017, 04:29 PM
Sevens Sevens is offline
Member
S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs  
Join Date: Mar 2015
Posts: 1,201
Likes: 481
Liked 1,071 Times in 537 Posts
Default

^and ANOTHER perfect example of the absolutely mixed bag of experiences folks have with S&W customer service.

Can be amazing, as posted above very clearly. Can be entirely underwhelming, as we have seen far too many times.

This is well established. Seems like this is just how it's likely to be. It's the phone call lottery, never know what you will get with them.
Reply With Quote
The Following User Likes This Post:
  #54  
Old 03-21-2017, 08:26 PM
ladder13's Avatar
ladder13 ladder13 is offline
SWCA Member
S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs  
Join Date: Jul 2005
Location: NC-NY
Posts: 17,074
Likes: 18,958
Liked 15,075 Times in 5,971 Posts
Default

Quote:
Originally Posted by familyman357 View Post
I'm not sure why S&W's inability or unwillingness to work on 3rd Gen and older handguns is such a surprise. S&W told us years ago that they were no longer going to stock parts and service would be spotty.
I'm not a hater. I *just* bought a like-new 3953, because I like 3953s, but I did it understanding that I'm pretty much on my own for parts or service. That's also why I haven't gotten rid of my Glock pistols.
It's the forum version of Whack a Mole. Every other week someone posts about an issue with a 3rd Gen and the gamers play Whack a S&W.
__________________
Liberty, Job 1
Reply With Quote
  #55  
Old 03-21-2017, 08:41 PM
wendal wendal is offline
Member
S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs  
Join Date: Feb 2012
Location: kansas
Posts: 255
Likes: 0
Liked 24 Times in 12 Posts
Default

I wonder how long before they wont support the M&P?
Reply With Quote
  #56  
Old 03-21-2017, 08:51 PM
wendal wendal is offline
Member
S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs  
Join Date: Feb 2012
Location: kansas
Posts: 255
Likes: 0
Liked 24 Times in 12 Posts
Default

lol..............
Reply With Quote
  #57  
Old 03-21-2017, 08:59 PM
Autonomous Autonomous is online now
Member
S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs  
Join Date: Feb 2017
Posts: 70
Likes: 29
Liked 46 Times in 20 Posts
Default

Quote:
Originally Posted by wendal View Post
I wonder how long before they wont support the M&P?
They did fix my wife's M&P a couple months ago so's there's that.
Reply With Quote
  #58  
Old 03-21-2017, 09:03 PM
Autonomous Autonomous is online now
Member
S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs  
Join Date: Feb 2017
Posts: 70
Likes: 29
Liked 46 Times in 20 Posts
Default

I just hope they fix the dangerous trigger on my SW22 Victory before they move on...
Reply With Quote
  #59  
Old Yesterday, 10:20 AM
ladder13's Avatar
ladder13 ladder13 is offline
SWCA Member
S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs  
Join Date: Jul 2005
Location: NC-NY
Posts: 17,074
Likes: 18,958
Liked 15,075 Times in 5,971 Posts
Default

Any more on this problem?
__________________
Liberty, Job 1
Reply With Quote
  #60  
Old Yesterday, 10:08 PM
Autonomous Autonomous is online now
Member
S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs  
Join Date: Feb 2017
Posts: 70
Likes: 29
Liked 46 Times in 20 Posts
Default

S&W has it.
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
S&W Repairs Dot_mdb The Lounge 25 09-10-2013 12:16 PM
29-2 repairs Retired W4 S&W-Smithing 4 02-08-2013 05:48 PM
I think my 43C is going in for repairs? allglock S&W Revolvers: 1980 to the Present 18 03-01-2012 12:15 PM
S&W is way behind on repairs Hmebuildr S&W Revolvers: 1980 to the Present 32 03-02-2011 01:27 AM
39-2 repairs, etc. ValhallaIamComing Smith & Wesson Semi-Auto Pistols 2 01-06-2009 04:03 PM

Powered by vBadvanced CMPS v3.2.3
smith-wessonforum.com tested by Norton Internet Security smith-wessonforum.com tested by McAfee Internet Security

All times are GMT -4. The time now is 01:24 AM.


S-W Forum, LLC 2000-2015
Smith-WessonForum.com is not affiliated with Smith & Wesson Holding Corporation (NASDAQ Global Select: SWHC)