Smith & Wesson Forum

Go Back   Smith & Wesson Forum > Smith & Wesson Semi-Automatic Pistols > Smith & Wesson Semi-Auto Pistols
o

Notices

Smith & Wesson Semi-Auto Pistols Other Smith & Wesson Semi-Automatic Pistols from the 1950's to Present


Reply
 
Thread Tools Display Modes
  #1  
Old 03-16-2017, 11:17 AM
happydude happydude is offline
Member
S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs  
Join Date: Mar 2017
Posts: 9
Likes: 6
Liked 2 Times in 2 Posts
Default S&W not doing repairs

Long story short sent a 3rd gen smith in for repair has safety issues. Three months later they are shipping the gun back not repaired with the parts to supposedly fix it? Talk about some liability issues...
Reply With Quote
The Following User Likes This Post:
  #2  
Old 03-16-2017, 11:29 AM
505Gibbs's Avatar
505Gibbs 505Gibbs is offline
Member
S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs  
Join Date: Aug 2007
Location: Suburban Deeeetroit
Posts: 2,251
Likes: 67
Liked 1,371 Times in 665 Posts
Default

This makes no sense at all for S&W not to repair it unless they figured you were responsible and even then it still makes no sense as you noted about liability issues.
Reply With Quote
  #3  
Old 03-16-2017, 11:34 AM
armorer951's Avatar
armorer951 armorer951 is offline
Member
S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs  
Join Date: May 2012
Location: Evansville, Indiana USA
Posts: 6,205
Likes: 481
Liked 11,335 Times in 3,505 Posts
Default

Sounds odd....had the gun been modified in some way?
__________________
Ret. LE, FA Instr, S&W Armorer
Reply With Quote
The Following 2 Users Like Post:
  #4  
Old 03-16-2017, 11:35 AM
dougb1946 dougb1946 is offline
Member
S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs  
Join Date: Feb 2011
Location: Southern MN
Posts: 1,269
Likes: 159
Liked 1,949 Times in 725 Posts
Default

Do you have third party parts in the gun?
Reply With Quote
  #5  
Old 03-16-2017, 12:15 PM
TAROMAN's Avatar
TAROMAN TAROMAN is offline
US Veteran
S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs  
Join Date: Jan 2010
Location: The wet side of Oregon
Posts: 6,290
Likes: 8,789
Liked 7,778 Times in 2,375 Posts
Default

I remember recall a discussion here that S&W was running out of 3rd generation parts, and support will end. Like 5-screw revolvers.
__________________
-jwk-
US Army '72-'95
Reply With Quote
  #6  
Old 03-16-2017, 12:18 PM
happydude happydude is offline
Member
S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs  
Join Date: Mar 2017
Posts: 9
Likes: 6
Liked 2 Times in 2 Posts
Default

Tell me about it . No parts not S&W in it .Safety disconnect snapped off buggering some stuff up. Let me say I have NEVER encountered this from Smith before . Wonder if things are changing since merger?
Reply With Quote
  #7  
Old 03-16-2017, 12:21 PM
happydude happydude is offline
Member
S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs  
Join Date: Mar 2017
Posts: 9
Likes: 6
Liked 2 Times in 2 Posts
Default

Also it is the 4516-1 is still kinda from what smith says current production as they still make a 4516-3?
Reply With Quote
  #8  
Old 03-16-2017, 12:30 PM
bigwheelzip's Avatar
bigwheelzip bigwheelzip is offline
Absent Comrade
S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs  
Join Date: Dec 2014
Location: Upstate SC
Posts: 12,990
Likes: 17,229
Liked 41,503 Times in 9,146 Posts
Default

Yeah, the end of support for 3rd Gens was mentioned here a couple of years ago. At the time, there was a thread that went into some detail about alternative 3rd party sources, to keep your 3rd going. Perhaps the usefulness of these old links is still valid, and you'll still be a "happydude" in the end.

Good luck.

3rd Gen parts - I'm afraid we're on our own Gents
Reply With Quote
The Following 2 Users Like Post:
  #9  
Old 03-16-2017, 02:12 PM
686-380's Avatar
686-380 686-380 is offline
Member
S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs  
Join Date: Nov 2013
Posts: 816
Likes: 2,595
Liked 686 Times in 357 Posts
Default

I just found out Ruger doesn't provide written warranty. It's more like "Bro, jus' give us a call. Maybe we can hook you up."
I certainly hope S&W doesn't follow suit!
Reply With Quote
The Following 2 Users Like Post:
  #10  
Old 03-16-2017, 05:29 PM
BruceM's Avatar
BruceM BruceM is offline
Member
S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs  
Join Date: Oct 2003
Location: Southeast Wisconsin
Posts: 1,750
Likes: 7
Liked 657 Times in 369 Posts
Default

Yep, Smith & Wesson of today isn't the company I grew up with and that ISN'T a good thing for consumers. I can understand not wanting to inventory expensive major components such as barrels, slides, frames and cylinders but common service parts such as side plate screws, hammer nose kits and bushings, oversize hands and cylinder stops, proprietary springs? For instance, literally millions of k-frame revolvers which share common parts remain in service but Smith & Wesson no longer supports them. Ditto for 1st, 2nd and 3rd generation all metal autoloaders.



Bruce
Reply With Quote
The Following 8 Users Like Post:
  #11  
Old 03-16-2017, 06:25 PM
happydude happydude is offline
Member
S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs  
Join Date: Mar 2017
Posts: 9
Likes: 6
Liked 2 Times in 2 Posts
Default

Yup $90 for mag disconnect . I have hear so many storis from so many reps it is sickening...Pretty much what I am catching send us your gun we then will hold it hostage..So pay or wait three months and get a broken gun back. What ticks me off is they called last week to confirm shipping address to supposedly ship it back. Well I confirmed my ship address not my mail so they sent a bill that got returned because I have a p.o. box. Might point beighn is yeah it is fixed sending to you now and then a bill not a gun shows up?
Reply With Quote
  #12  
Old 03-16-2017, 06:57 PM
Sevens Sevens is offline
Member
S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs  
Join Date: Mar 2015
Location: Ohio
Posts: 7,827
Likes: 9,401
Liked 14,751 Times in 5,026 Posts
Default

Quote:
Originally Posted by 686-380 View Post
I just found out Ruger doesn't provide written warranty. It's more like "Bro, jus' give us a call. Maybe we can hook you up."
I certainly hope S&W doesn't follow suit!
Okay, I am not comparing Ruger guns to S&W guns (new or old) and for the record, I am a S&W addict through and through. HOWEVER... if S&W were to "adopt" Ruger's customer care style and reputation... from day one through tomorrow, this would be the best thing that ever happened to S&W customer service, Bro.
Reply With Quote
  #13  
Old 03-16-2017, 08:08 PM
686-380's Avatar
686-380 686-380 is offline
Member
S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs  
Join Date: Nov 2013
Posts: 816
Likes: 2,595
Liked 686 Times in 357 Posts
Default Good to know

Quote:
Originally Posted by Sevens View Post
Okay, I am not comparing Ruger guns to S&W guns (new or old) and for the record, I am a S&W addict through and through. HOWEVER... if S&W were to "adopt" Ruger's customer care style and reputation... from day one through tomorrow, this would be the best thing that ever happened to S&W customer service, Bro.
Hopefully, my new 22/45 Lite Mark IV won't need any customer service!
Reply With Quote
The Following User Likes This Post:
  #14  
Old 03-16-2017, 08:37 PM
malph malph is offline
Member
 
Join Date: Oct 2000
Location: Posen, IL, USA
Posts: 670
Likes: 1,788
Liked 987 Times in 388 Posts
Default

Yep. This is the new Smith. It's pretty clear they don't want to support the older stuff anymore. They'd much rather you trade in that old 3913 for a new M&P. I'm almost afraid to send them any of my guns (say a 952) for fear they will keep it and replace it with a plastic M&P or mimmed out new 686.
Reply With Quote
The Following 3 Users Like Post:
  #15  
Old 03-16-2017, 08:50 PM
Sevens Sevens is offline
Member
S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs  
Join Date: Mar 2015
Location: Ohio
Posts: 7,827
Likes: 9,401
Liked 14,751 Times in 5,026 Posts
Default

I honestly do not know of any good place to send a 952 that might need service but it would be my opinion that one of the absolute WORST POSSIBLE PLACES that you could send a 952 would be back to S&W in the year 2017.
Reply With Quote
The Following 3 Users Like Post:
  #16  
Old 03-16-2017, 08:51 PM
shawn mccarver shawn mccarver is online now
SWCA Member
S&W  not doing repairs S&W  not doing repairs  
Join Date: Aug 2005
Posts: 7,908
Likes: 3,513
Liked 6,729 Times in 2,620 Posts
Default

Quote:
Originally Posted by happydude View Post
. . . Wonder if things are changing since merger?
What merger?
Reply With Quote
  #17  
Old 03-16-2017, 09:09 PM
ArmyRover ArmyRover is offline
Member
S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs  
Join Date: Feb 2016
Location: Augusta, GA
Posts: 49
Likes: 4
Liked 69 Times in 24 Posts
Default

I would hope that is not the case as they currently have our M&P AR15-22 in for repairs.
__________________
AR15-22 Shield .40 BG 380
Reply With Quote
  #18  
Old 03-16-2017, 09:34 PM
nocents's Avatar
nocents nocents is offline
Member
S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs  
Join Date: Mar 2013
Location: s.w.Ohio
Posts: 1,931
Likes: 4,000
Liked 2,808 Times in 1,168 Posts
Default

It almost makes me wonder if everyone at SW that knows anything about 1st.,2nd.,or 3rd gens. has retired....
__________________
witty signature goes here
Reply With Quote
The Following 2 Users Like Post:
  #19  
Old 03-16-2017, 09:46 PM
03Fatboy's Avatar
03Fatboy 03Fatboy is offline
Member
S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs  
Join Date: Oct 2009
Location: Long Beach, CA
Posts: 1,386
Likes: 874
Liked 994 Times in 442 Posts
Default

Now is the time to rid yourself of these once and for all. No question period.


Actually between my dad and I and the 3rd Gens we own, I can't remember needing to send one to S&W for repair. However, I have been able to replace a broken lever or trigger play spring when needed. I guess the good news is they don't break much, and many repairs are fairly simple with a little knowledge, which I think is worth learning to keep these things running.
__________________
USS ZELLARS
DD-777
Reply With Quote
The Following 6 Users Like Post:
  #20  
Old 03-16-2017, 10:13 PM
Sevens Sevens is offline
Member
S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs  
Join Date: Mar 2015
Location: Ohio
Posts: 7,827
Likes: 9,401
Liked 14,751 Times in 5,026 Posts
Default

^Agreed and to add a fine extra point to the above...

S&W made massive shiploads of these pistols and MANY of the parts are shared across models which mean many many parts are out there. Less barrels, slides and frames for sure, but the fact is that those are also out there sometimes too.

One other thing that we have seen countless examples of...

S&W customer service seems to give wildly different answers depending on the day you call them. We can come to SOME conclusions every time someone offers an example of a recent interaction, but it doesn't mean it is the law going forward.

S&W has always been a mixed bag when it comes to getting help.
Reply With Quote
The Following 3 Users Like Post:
  #21  
Old 03-16-2017, 10:28 PM
GaryS's Avatar
GaryS GaryS is offline
Member
S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs  
Join Date: Nov 2009
Location: Republic of Texas
Posts: 11,345
Likes: 9,368
Liked 17,264 Times in 6,633 Posts
Default

Personally, I'd like to hear more details of what was wrong, what S&W said, did they offer a good deal on a new pistol (which they have in the past), and other details before I panic and sell off all of my 3rd Gens.

OTOH, there is likely to be a cottage industry for industrious gunsmiths keeping these guns running.

BTW, the OP has six posts. Everyone of which has a complaint about S&W.
__________________
Can open, worms everywhere.

Last edited by GaryS; 03-16-2017 at 11:01 PM.
Reply With Quote
The Following 7 Users Like Post:
  #22  
Old 03-16-2017, 10:29 PM
Mainsail's Avatar
Mainsail Mainsail is offline
Member
S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs  
Join Date: Jan 2015
Location: On someone's last nerve..
Posts: 1,341
Likes: 937
Liked 2,519 Times in 794 Posts
Default

This is why I haven't bought any more 3rd gen smiths, and why I won't even try their M&P series.

It's hard to believe there are still companies that don't recognize the internet. It's not like the old days.
Reply With Quote
  #23  
Old 03-16-2017, 10:37 PM
4barrel's Avatar
4barrel 4barrel is offline
Member
S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs  
Join Date: Jan 2012
Location: OVER the hill in TEJAS
Posts: 2,725
Likes: 13,107
Liked 4,339 Times in 1,773 Posts
Default

I have owned maybe 50 S&Ws since 1972 and never had to send any back.

Last edited by 4barrel; 03-17-2017 at 09:29 AM.
Reply With Quote
The Following 4 Users Like Post:
  #24  
Old 03-16-2017, 10:46 PM
armorer951's Avatar
armorer951 armorer951 is offline
Member
S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs  
Join Date: May 2012
Location: Evansville, Indiana USA
Posts: 6,205
Likes: 481
Liked 11,335 Times in 3,505 Posts
Default

If the "happydude", or previous owner removed the magazine disconnect, they may have decided to write this one off. (decline working on it)

Would be interesting to take a look at the repair sheet when the gun comes back.
__________________
Ret. LE, FA Instr, S&W Armorer
Reply With Quote
The Following 4 Users Like Post:
  #25  
Old 03-16-2017, 10:54 PM
adwjc adwjc is offline
Member
S&W  not doing repairs S&W  not doing repairs  
Join Date: Oct 2005
Location: Adirondack foothills
Posts: 1,061
Likes: 10,962
Liked 1,045 Times in 474 Posts
Default

Quote:
Originally Posted by happydude View Post
Yup $90 for mag disconnect . I have hear so many storis from so many reps it is sickening...Pretty much what I am catching send us your gun we then will hold it hostage..So pay or wait three months and get a broken gun back. What ticks me off is they called last week to confirm shipping address to supposedly ship it back. Well I confirmed my ship address not my mail so they sent a bill that got returned because I have a p.o. box. Might point beighn is yeah it is fixed sending to you now and then a bill not a gun shows up?
Obviously there is a communication problem here.

If you send in a gun that needs repair and it is not covered under warranty, they send you a quote and you have to authorize repair.

Your comment about your PO Box and the "bill" being returned suggests they did that and thought you would not authorize the repair since their quote (or "bill") was returned to them, and then they contacted you to verify your address so they could return your gun.

If your communication with them was anything like your post above, how can you blame them for the confusion?
__________________
Tony
Reply With Quote
The Following 8 Users Like Post:
  #26  
Old 03-16-2017, 11:01 PM
GaryS's Avatar
GaryS GaryS is offline
Member
S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs  
Join Date: Nov 2009
Location: Republic of Texas
Posts: 11,345
Likes: 9,368
Liked 17,264 Times in 6,633 Posts
Default

The only one I ever had to send back was an early 442-1 in Satin Silver. It had a frame crack under where the barrel screws into the frame. Not an uncommon problem with the alloy J frames.

S&W replaced it with a brand new 642 (no lock) at no cost. All I had to pay for was the transfer, and I suspect that the shop double dipped on that one.

Quote:
Originally Posted by 4barrel View Post
I have owned maybe 50 since 1972 and never had to send any back.
__________________
Can open, worms everywhere.
Reply With Quote
The Following User Likes This Post:
  #27  
Old 03-16-2017, 11:03 PM
malph malph is offline
Member
 
Join Date: Oct 2000
Location: Posen, IL, USA
Posts: 670
Likes: 1,788
Liked 987 Times in 388 Posts
Default

Quote:
Originally Posted by Sevens;p139512914
I honestly do not know of any good place to send a 952 that might need service but it would be my opinion that one of the absolute WORST POSSIBLE PLACES that you could send a 952 would be back to S&W in the year 2017.
I've stopped shooting mine for that reason. I own a bunch 952s and put a lot of rounds through a couple of them. Shoot a gun enough and it will eventually need something done. There was a time when the pc would treat you beyond good when you returned one their guns for a tuneup. These days....

They are committed to their new plastic stuff and seem to want to distance themselves from the older guns. Maybe that's a good business move as I think they are making more money than ever but it sucks for their longtime customers.

The whole things seems cheapened these days, from the quality of the revolvers to the quality of support.

I realize I sound like a grumpy old man but I say these things as a longtime customer and fan boy.
Reply With Quote
The Following 6 Users Like Post:
  #28  
Old 03-16-2017, 11:04 PM
turbo38gn's Avatar
turbo38gn turbo38gn is offline
Member
S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs  
Join Date: Aug 2010
Location: western Mass
Posts: 2,418
Likes: 1,692
Liked 986 Times in 559 Posts
Default

Quote:
Originally Posted by GaryS View Post
Personally, I'd like to hear more details of what was wrong, what S&W said, did they offer a good deal on a new pistol (which they have in the past), and other details before I panic and sell off all of my 3rd Gens.

OTOH, there is likely to be a cottage industry for industrious gunsmiths keeping these guns running.

BTW, the OP has six posts. Everyone of which has a complaint about S&W.
eh Gary.. I may want some of those 3rd gens... my pm is down... email me at my sig..
__________________
Jack C
Reply With Quote
  #29  
Old 03-17-2017, 01:34 AM
happydude happydude is offline
Member
S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs  
Join Date: Mar 2017
Posts: 9
Likes: 6
Liked 2 Times in 2 Posts
Default

No snapped off.
Reply With Quote
  #30  
Old 03-17-2017, 01:39 AM
happydude happydude is offline
Member
S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs  
Join Date: Mar 2017
Posts: 9
Likes: 6
Liked 2 Times in 2 Posts
Default

I have said that in the past never has a problem with smith doing repairs etc in past one was a barrel bushing in 5906 and the other was a 4006 2 times to get that one straight.....Both those were no problem! Minimum to fair or no charge
Reply With Quote
  #31  
Old 03-17-2017, 01:48 AM
happydude happydude is offline
Member
S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs  
Join Date: Mar 2017
Posts: 9
Likes: 6
Liked 2 Times in 2 Posts
Default

I bought it for my wife for x-mas . She called them and told them what was broke they said no problem send it in. She did at first of year and has got the runaround ever since. So I called them last week and ask them what the hold up was .They say get back to you tomorrow. Following day they call and say hey gun is done confirm your physical address. Come Tuesday no gun so wife calls again . She gets e-mail bill.
Reply With Quote
The Following User Likes This Post:
  #32  
Old 03-17-2017, 05:35 AM
CajunBass's Avatar
CajunBass CajunBass is online now
Member
S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs  
Join Date: Mar 2010
Location: North Chesterfield, Va.
Posts: 6,260
Likes: 8,751
Liked 13,218 Times in 3,271 Posts
Default

I called them about a problem with my 39-2 last week. I wasn't surprised when they said they don't work on them anymore. It's what? A 40-45 year old gun? (I'm older than that, and I expect my doctor any day to say they don't work on models as old as I am anymore.)
__________________
John 3:16 .
Reply With Quote
The Following 5 Users Like Post:
  #33  
Old 03-17-2017, 07:17 AM
amazingflapjack amazingflapjack is offline
US Veteran
S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs  
Join Date: May 2010
Location: North Central Florida
Posts: 5,947
Likes: 24,644
Liked 6,195 Times in 2,575 Posts
Default

But why not pursue good communication???????????? At least an email or text. No-it can be so difficult to get a straight, consistent answer from them that we are left to "speculate" here on the forum. I remember having some work done sometime back before these issues got as bad as they are now. I just decided to do everything by email so I could continue a dialogue with the same individual at S&W. We went back and forth several times with questions and clarifications I needed. It went well in that case, but it was several years ago. As stated-Ruger has always been tops in my book. I remember sending a Mark II back that was probably 25 yrs old at the time back to them with ejector problems (beau coup rounds out'a this great gun) and they basically just went through the whole gun, no charge. Another time I sent and old Super Black hawk back that had some really ugly grips on it, and when I got it back, it had a new pair, nothing I had asked for. Now, the place where they draw the line is when the gun has obviously been abused-and I can't fault them for That!
Reply With Quote
The Following 2 Users Like Post:
  #34  
Old 03-17-2017, 08:30 AM
Kid_Pappy Kid_Pappy is offline
Member
S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs  
Join Date: Nov 2012
Location: Tennessee
Posts: 75
Likes: 561
Liked 154 Times in 45 Posts
Default

"QUOTE=happydude;I bought it for my wife for x-mas."

My friend, I think you meant to say Christmas. Hope you find a way to get your gun fixed. Like you I think guns make a great Christmas gift, especially when someone gives me one.
Reply With Quote
The Following 5 Users Like Post:
  #35  
Old 03-17-2017, 09:26 AM
GaryS's Avatar
GaryS GaryS is offline
Member
S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs  
Join Date: Nov 2009
Location: Republic of Texas
Posts: 11,345
Likes: 9,368
Liked 17,264 Times in 6,633 Posts
Default

My comment was more tongue in cheek than serious. I only have a 3913 for sale. It's listed on another forum that's more MA centric.

Quote:
Originally Posted by turbo38gn View Post
eh Gary.. I may want some of those 3rd gens... my pm is down... email me at my sig..
__________________
Can open, worms everywhere.
Reply With Quote
  #36  
Old 03-17-2017, 09:27 AM
stumpie stumpie is offline
Member
S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs  
Join Date: Apr 2010
Posts: 358
Likes: 0
Liked 98 Times in 60 Posts
Default

Quote:
Originally Posted by happydude View Post
Long story short sent a 3rd gen smith in for repair has safety issues. Three months later they are shipping the gun back not repaired with the parts to supposedly fix it? Talk about some liability issues...
I talked to CS at Smith and was told on the 3rd Gen Smiths if I was the 1st owner repairs would be covered under there warranty, other than that they would check the gun see what parts are needed and contact me with a repair cost , I must assume at that point I would need to place the charges on my credit card prior to any work is started on my gun , Sounds to me like there is a lot more going on here than whats in your post
Reply With Quote
The Following 3 Users Like Post:
  #37  
Old 03-17-2017, 11:23 AM
cowboy4evr cowboy4evr is offline
Member
S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs  
Join Date: Jun 2016
Location: for now ,Texas
Posts: 2,738
Likes: 185
Liked 3,297 Times in 1,523 Posts
Default

It's just the trend in business these days . When my Harley got past 15yrs old my local ( at that time ) Harley shop told me take it elsewhere to be worked on . Later when I decided to sell it , they weren't interested in buying it , said they had no one w/experience to work on it . It was a 1990- Softail Custom , in immaculate shape .
Reply With Quote
  #38  
Old 03-17-2017, 12:21 PM
ladder13 ladder13 is offline
Member
S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs  
Join Date: Jul 2005
Location: NC
Posts: 30,692
Likes: 57,549
Liked 52,819 Times in 16,468 Posts
Default

I'd be interested in hearing the other side of this, maybe seeing some redacted paperwork.
Barring that, on with the Salem witch trials, ironic since S&W is in Mass. 😀
__________________
Sure you did
Reply With Quote
The Following 3 Users Like Post:
  #39  
Old 03-17-2017, 01:48 PM
malph malph is offline
Member
 
Join Date: Oct 2000
Location: Posen, IL, USA
Posts: 670
Likes: 1,788
Liked 987 Times in 388 Posts
Default

Quote:
Originally Posted by cowboy4evr View Post
It's just the trend in business these days . When my Harley got past 15yrs old my local ( at that time ) Harley shop told me take it elsewhere to be worked on . Later when I decided to sell it , they weren't interested in buying it , said they had no one w/experience to work on it . It was a 1990- Softail Custom , in immaculate shape .
I think you hit the nail on the head. It's the times we live in. Somebody figured out its costs to support the older stuff and made a calculation it's not worth it.

While the official policy at Smith may be lifetime to the original owner, the out for Smith is they won't have the parts or expertise to do the work.

I apologize I'm just venting a little. I'm a long time Smith customer and maybe I'm more disappointed in them than anything else.

I am not specifically referring to the original posters case as it's hard to tell what actually happened there.
Reply With Quote
  #40  
Old 03-17-2017, 06:20 PM
BruceM's Avatar
BruceM BruceM is offline
Member
S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs  
Join Date: Oct 2003
Location: Southeast Wisconsin
Posts: 1,750
Likes: 7
Liked 657 Times in 369 Posts
Default

Quote:
HOWEVER... if S&W were to "adopt" Ruger's customer care style and reputation... from day one through tomorrow, this would be the best thing that ever happened to S&W customer service, Bro.
There was a time when Smith & Wesson operated under an entirely different philosophy and it wasn't so long ago either. My first Smith was a Model 57 No-Dash. After a few hundred rounds, it developed gas cutting on the top strap. At the time, their service department removed the barrel, laid steel into the top strap by welding, refinished the frame, re-installed the barrel and returned the revolver-as a warranty repair. Smith & Wesson has always sold most repair parts on the consumer level. This is something they seem to be moving away from-mostly for product liability reasons I assume. It's my understanding that Ruger has never sold repair parts "over the counter". So now S&W should mirror Ruger as an upgrade to their former service policies? NOT HARDLY IMO!

Bruce

P.S. Newer S&W products offer a lifetime warranty to original owners. It's also my understanding that Ruger has no written warranty policy other than what is mandated by Federal and State laws. So essentially many "warranty" repairs could be at Ruger's discretion-which could either be good or bad.

Last edited by BruceM; 03-18-2017 at 01:23 AM.
Reply With Quote
The Following User Likes This Post:
  #41  
Old 03-17-2017, 07:56 PM
1775usmarine 1775usmarine is offline
Member
S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs  
Join Date: Nov 2013
Posts: 630
Likes: 292
Liked 573 Times in 249 Posts
Default

I traded a pretty beat up 5946 for a Gen 2 Glock 19. I noticed the plastic frame rails were cracked or broken off completely in most spots. I emailed Glock and he asked for pics. After the pics he said better send it back.


They got it on March 1st for a cost to me of $19.15. On the 10th I got a call telling me the frame was no good and if I would like they would replace the frame under warranty but I would have a new serial number in addition to 2 different numbers on the slide and original barrel. Or I could pay $180 plus tax for my choice of any 9mm, or 40 glock minus the longslides. I chose the swap and I got it back from them last Thursday. I got a 2012 frame, 2004 slide, and an original 1989 barrel. I also got the old trigger group for who knows why?


I was never the original owner, but was amazed by the customer service I got. I'm sure S&W sees this forum and knows the demand for 3rd gen smiths. I just wish they would all be on the same page when we call looking for parts or whatnot. I have gotten multiple answers to my question in the course of 1hr and several different reps.
Reply With Quote
  #42  
Old 03-17-2017, 08:08 PM
Sevens Sevens is offline
Member
S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs  
Join Date: Mar 2015
Location: Ohio
Posts: 7,827
Likes: 9,401
Liked 14,751 Times in 5,026 Posts
Default

There is no way that S&W sees this forum. And the small rabid bunch of us make up not even a crumb of the buying market. Regularly visit any all-encompassing gun forum and you will find that 3rd Gen chatter (let alone 1-2 Gens) is a rarity. Heck, even on this site we have more activity in the open forum for yelling jokes and talking about cars or complaining about movies than we have discussion on 3rd Gens.
Reply With Quote
  #43  
Old 03-18-2017, 01:12 AM
gunny4053's Avatar
gunny4053 gunny4053 is offline
US Veteran
S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs  
Join Date: Oct 2009
Location: Rigby, Idaho
Posts: 1,599
Likes: 539
Liked 1,475 Times in 601 Posts
Default

Quote:
Originally Posted by shawn mccarver View Post
What merger?
I think they're talking about the re-branding from S&W holding to Outdoor Sports.
__________________
SFC, US Army, Retired
Reply With Quote
  #44  
Old 03-18-2017, 05:14 AM
firescout firescout is offline
Member
S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs  
Join Date: Apr 2012
Location: Calif.
Posts: 119
Likes: 27
Liked 61 Times in 40 Posts
Default

Quote:
Originally Posted by BruceM View Post
...It's my understanding that Ruger has never sold repair parts "over the counter"...
...It's also my understanding that Ruger has no written warranty policy other than what is mandated by Federal and State laws. So essentially many "warranty" repairs could be at Ruger's discretion-which could either be good or bad.
Ruger does offer most parts for sale at the consumer level. It is just a few major parts (barrel, cylinder, bolt, etc) that you need to send the gun in for. Yes, Ruger has no 'official' written warranty. But most Ruger owners report excellent service when sending their guns in for repair.
Reply With Quote
The Following 3 Users Like Post:
  #45  
Old 03-18-2017, 07:36 AM
Blackpaladin's Avatar
Blackpaladin Blackpaladin is offline
Member
S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs  
Join Date: Dec 2009
Location: Missouri
Posts: 36
Likes: 2
Liked 3 Times in 2 Posts
Default

It is frustrating to hear that s&w is taking this route with things and it will hurt them as a company. There is a reason that glock is the firearms empire that they are. You could send them a 1987 first gen pistol for service and they would take care of it.
Reply With Quote
The Following 2 Users Like Post:
  #46  
Old 03-18-2017, 05:22 PM
familyman357's Avatar
familyman357 familyman357 is offline
Member
 
Join Date: Nov 2005
Location: Northwest Ohio
Posts: 40
Likes: 10
Liked 16 Times in 9 Posts
Default

I'm not sure why S&W's inability or unwillingness to work on 3rd Gen and older handguns is such a surprise. S&W told us years ago that they were no longer going to stock parts and service would be spotty.
I'm not a hater. I *just* bought a like-new 3953, because I like 3953s, but I did it understanding that I'm pretty much on my own for parts or service. That's also why I haven't gotten rid of my Glock pistols.
Reply With Quote
The Following User Likes This Post:
  #47  
Old 03-18-2017, 05:48 PM
duncan's Avatar
duncan duncan is offline
Member
 
Join Date: Aug 2001
Location: Seattle, Washington, USA
Posts: 40
Likes: 18
Liked 44 Times in 13 Posts
Default

Quote:
Originally Posted by malph View Post
Yep. This is the new Smith. It's pretty clear they don't want to support the older stuff anymore. They'd much rather you trade in that old 3913 for a new M&P. I'm almost afraid to send them any of my guns (say a 952) for fear they will keep it and replace it with a plastic M&P or mimmed out new 686.
Well, at least Smith & Wesson is still refinishing the 3rd gen's. Sent them a scratched up 4506. Guy had tried to polish the flats. Otherwise, shoots like a dream.

Sent it to them and 2.5 months later, and got back a factory new looking 4506!

Guess gun refinishing is different than gunsmithing? But you have to disassemble the gun to refinish it. So why not "swap" out parts from customers????
__________________
Seattle SharpShooter
Reply With Quote
The Following User Likes This Post:
  #48  
Old 03-19-2017, 01:11 PM
TercGen TercGen is offline
Member
S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs  
Join Date: Jul 2012
Location: USA
Posts: 1,111
Likes: 5,684
Liked 1,664 Times in 730 Posts
Default

Seems like a good argument for learning how to do basic work yourself on these 3rd Gens. Parts are still being made and readily available, just ordered some from S&W a few months ago and Midway is pretty stocked up.
Reply With Quote
The Following 3 Users Like Post:
  #49  
Old 03-19-2017, 06:30 PM
wendal's Avatar
wendal wendal is offline
Member
S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs S&W  not doing repairs  
Join Date: Feb 2012
Location: kansas
Posts: 401
Likes: 0
Liked 46 Times in 28 Posts
Default

I sold my 5906 because of this.
I do regret selling it. I want to replace it.
It kinda makes me not want to buy anything else but I can see their point.
But they are not like they used to be. Maybe most of them are like this.
Not a glock fanboy but their CS was pretty good when I called them.
Anyway I am hoping I don't need anything other than a spring when I decide to get another 5906
Reply With Quote
  #50  
Old 03-19-2017, 11:19 PM
HOUSTON RICK HOUSTON RICK is offline
Member
S&W  not doing repairs S&W  not doing repairs  
Join Date: Dec 2003
Location: HOUSTON, TEXAS
Posts: 10,123
Likes: 7,091
Liked 14,253 Times in 5,366 Posts
Default

I will "limp" forward with my second and third generation S&W semi-automatics. I expect my children to still be using them when I am gone.
Reply With Quote
The Following 5 Users Like Post:
Reply

Thread Tools
Display Modes

Posting Rules
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
S&W Repairs Dot_mdb The Lounge 25 09-10-2013 12:16 PM
29-2 repairs Retired W4 S&W-Smithing 4 02-08-2013 05:48 PM
I think my 43C is going in for repairs? allglock S&W Revolvers: 1980 to the Present 18 03-01-2012 12:15 PM
S&W is way behind on repairs Hmebuildr S&W Revolvers: 1980 to the Present 32 03-02-2011 01:27 AM
39-2 repairs, etc. ValhallaIamComing Smith & Wesson Semi-Auto Pistols 2 01-06-2009 04:03 PM

Powered by vBadvanced CMPS v3.2.3
smith-wessonforum.com tested by Norton Internet Security smith-wessonforum.com tested by McAfee Internet Security

All times are GMT -4. The time now is 04:37 AM.


Smith-WessonForum.com is not affiliated with Smith & Wesson Holding Corporation (NASDAQ Global Select: SWHC)