Who gave you that price? I have never had that kind of price when calling S&W customer service. Free long distance with cell service, but I'm sure they have a toll free number. This is the one I use: 413.781.8309, then choice number 7. I also have a customer service guy who has helped with issues through e-mail,
[email protected], his name is Jonathan, but he goes by Jon. I hope that this has helped.
DLB