Quote:
Originally Posted by Magnolia
I called customer service to tell them that my 640 failed to fire twice with a box of factory ammunition. I have about 300 rounds through the gun, and it is cleaned thoroughly after every visit to the range. The response was "That's not so bad". Then silence. I guess it would be bad if someone was shooting back rather than a paper target. The customer service rep just couldn't care less. Finally he said "Use better ammo. The gun is fine."
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I'd try calling them again and see if you can get someone who's more receptive.
My only experience with S&W support so far has been on an '02 Walther P99 I purchased two weeks ago. It had a frame failure less than a week after I bought it (while dry firing with snap caps amazingly enough) It was imported by S&W and they handle repair work. Despite the official Walther warranty only being 1 year the store where I purchased it was able to get it sent in to S&W at no cost...I haven't gotten the pistol back yet so I'm not sure what the final outcome will be but I would imagine I would have been told "no" by now if they weren't going to fix it.