I saw this thread and had to respond. I bought a new 386NG a couple of months ago. Third time on range I had all kinds of problems. I followed the recommendations stated earlier in this thread. I sent my gun to S&W via FEDEX on a Tuesday, 9 days later FEDEX came to my door with the repaired revolver. This afternoon I am taking it back out to the range to check it out. I couldn't be happier with the time it took to send it in and get it back. On that count I give S&W the highest praise. Later today I'll know if all is as it should be regarding the repairs. My only complaint is that I had to go through this hassle on a brand new gun. On the other hand, a high percentage of new items I buy today don't work like they are supposed to when I get them. I'm beginning to think its just me.