I would see what happens with the new cylinder. If there are other issues that the factory was not made aware of, they will fix those to.

It does not matter if the price of the revolver is $100 or $1000 or even $5,000. No company manufactures 100% perfect products 100% of the time. It is not possible at any price.

While none of us wish to be the owner of the one that got away, it does happen. Fortunately good companies like S&W take care of these issues quickly and painlessly.

Over the decades I have needed to use S&W customer service to resolve an issue or two.

Do not let one firearm condemn an entire company forever. Large companies produce many hundreds of thousands of firearms every year. The few problems that we hear about represents a fairly small percentage.