Want to bet that EVERYONE of the posts/posters that say, "this has left a bad feeling" or "now I'm not going to buy a Smith" will fall by the wayside upon seeing the next model that catches their eye at a price they want?
Takers?
C'mon...it's the S&W FORUM for goodness sake.
Personally, I think they should have taken the gun back and given the OP a brand new 1981 model 36 to replace it. And...they should have had it personally delivered by the Swedish bikini team, sans bikini's, in an effort to make sure their internet presence was properly represented. With a nice keg of cold brewsky to boot. THAT would have been "taking care of it" no?